We wanted to have a end of week stay in Aachen to visit the city and go to the thermes. We arrived at the hotel around 7 and must say that we did not feel really welcome... No information was given, we just received the keys (room 335) and handed the voucher for the complimentary drink (A-club status). We arrived in the room, the walls were covered with stains and the wallpaper was torn in many places. The bathroom was clean. The warming system was noisy and woke me up many times during the night. Then first breakfast... We were welcomed by a prison guard not really gentle. Her only concern was the room number... We had to seat on a dirty table and it took about 10 minutes for the staff chatting in the kitchen (and after I asked to the cook if there was anybody available to help us..) to come an take away dirt, then they left us another 10 minutes before bringing us coffee and took the cups on another table that was partially used... I'm normally not picky but that was going over the limit. It's a pity, because the food was great and the assortment was huge. On the saturday morning we had almost the same kind of experience. Had to ask the cook 2 time for toasts and it took 20 minutes to get them (obviously my eggs were cold...).
The staff at the bar is extremely pushy (You don't have the time to enjoy your pricey drink that they want to take it away to charge you another one)
The situation of the hotel is quite nice. Aachen is a quiet city. I recommend you "la Strada" an Italian restaurant nearby with good food good price and an excellent service.
The best part of the hotel is the pool and Spa... amazingly nice... And just for that I would forget my bad experience and maybe give it another chance...
Oh, and if the housekeeping was knocking on door at 8:15 on a saturday (and strangely the checkout day), she wouldn't be embarrassed to see me walking naked from the bathroom... I just heard the mechanism of the door and had hardly the time to cover myself... No announcement, no knock-king, just pure embarrassment
Some staff people were extremely nice though (The people who managed my reservation problem). And they admitted that the hotel was under partial renovation... Sadly we were not lucky...
- Official Description (provided by the hotel):
- At the Pullman Aachen Quellenhof, a unique blend of historic ambience and timeless elegance awaits you. With its calm, yet central location, only 1.5 km from the central railway station and 4 km from the highway, business guests and tourists can enjoy the 185 rooms, 16 conference rooms and ballroom featured in our lovingly restored prestigious hotel. Enjoy the many attractions of the imperial city, relax in our Royal Spa or enjoy the nearby casino. ... more less
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- Also Known As:
- Pullman Aachen Quellenhof Hotel Aachen
- Accor Aachen Quellenhof
- Sofitel Aachen
- Aachen Sofitel