We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We got stolen ! The wallet dosappeared from the room room nr 413”
Review of Hotel Aquis Grana

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Aquis Grana
Ranked #7 of 41 Hotels in Aachen
Reviewed 21 May 2013

Just for everyone to know...
Great hotel, great breakfast, great location...great room, great bed...UNTIL the moment we packed our lagguage.
The WALLET that was in my patrtner black bag, left all the time in the hotel room, was gone...
with it the drive licence and his id card that were inside.

Luckily, money, credit cards and pin pas were in my "lady" bag.
When we told the Receptioniste, she said:
" OOOH it had never happened before"...GOOD FOR you 4 stars hotel...most luckily because nobody leave his wallet in the room...
trusting would not be stolen...

I answered" It never happened to us also before either!".

We needed to go to the Aachen police, which spoke German...and barelly English.

This, without mentioning our weekend was ruined, because we spend 3/4 hours in doing all the necessary for the report to the police.

The taxi costs to go and come back from the police station, I have to ask back to the receptionist(in such case is the minumum they could voluntary offer) and after a while thinking, she gave me back this money.

Also, we noticed security is not the strongest quality if the hotel.
our id's were neither asked neither checked at chek in or check out: I could have been a terrorist whatsoever...

The lagguage, when we checked out, asking if we could leave the bags, was placed locked, in a room, but with no names or room nr. on it...so I could have picked up ANY lugguages in that deposit room.

  • Stayed: May 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Antonella B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (296)
There are newer reviews for Hotel Aquis Grana
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

86 - 92 of 296 reviews

Reviewed 3 May 2013

Ideal location in the city center enables easy sightseeing by foot of the main attractions. The hotel offers a pleasant and functional atmosphere but without much opportunity to sit and relax other than in ones room. Rooms are reasonably sized, well equipped and clean. I missed radio stations/music and found the absence of a international razor socket in the bathroom unnecessarily irritating for tourists. The breakfast buffet and its variety was very good. Staff formal but helpful. No transfers other than by taxi.

Room Tip: My fourth floor faced north to street and market but was quiet despite May Day.
  • Stayed: April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2013

This is a nice city Hotel, relatively small and with efficient service.

Its location is great, less than 1 minute walking from the Cathedral and the city hall.

Rooms are comfortable and nicely decorated. It is more a very nice 3-star Hotel than a 4-star (room sizes, lacks some of the small things you get used to in 4-star Hotels) but still very good. Anyway the sleep quality is quite good, and nothing essential is missing.

The same applies to the lobby areas. The breakfast room, for instance, is on the smallish side but with a nice ambiance.

WiFi is paid (12 Euro per day) and of good quality. Room safes are large enough for most laptops. The choice of non-german TV channels is rather poor.

Overall I liked this Hotel and would choose it again.

  • Stayed: February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank john2008a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

Modern, clean, well defined establishment sutible for the single tourist traveller or a business conference location within a few short blocks from ancient Roman ruins and the site of crowned kings. Many opportunities for shopping for high end up market to everyday mid to low range items, dining establishments, coffee houses and bakeries. PERFECT for all travellers. Small Pet friendly. Charges for WiFi apply. Several languages spoken.

Room Tip: Car Park Tower, with large spaces and roof top parking available across the street for 12 Euro per d...
  • Stayed: January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank EmilyLA2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2013

My family has a tradition of going to Aachen for the annual Christmas market each December. After trying several hotels, we have settled on the Aquis Grana. It is reasonably priced and comfortable, though not particularly luxurious. You may wish to opt for a package with breakfast included: there is a generous and varied spread. The hotel does not have parking, but there is a public garage across the street that is not too expensive. The hotel is convenient to the old town and the meandering pedestrian zone, including such wonderful sights as the cathedral, treasury and city hall. There are numerous shops, cafes, restaurants, pubs and bakeries in the neighborhood. For more on this medieval town, check out: http://www.q4tk.com/2013/01/06/aachen-a-medieval-gem/ .

Room Tip: Rooms on the top floor have a nice view.
  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Doug L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2013

All in all, the hotel is located in the middle of the city and closed by Aachener Dom. The room is very clean and modern. Really satisfied. Only one small negative point for their staffs, it depends on persons, some of them are a bit unfriendly. Also, in some rooms (on the street side), they are noisy at night but you can ask to move the room. There was no problem.

  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pjjn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2013

Having booked an up-market 4-star hotel our expectations were high. Upon arrival we were welcomed in a dutiful manner, and I must say the term dutiful applies to most of the service in this hotel. Not in a positive way, that is. Staff is not eagerly helpful, and initiative lies completely with the guest.

We got a room on the 4th floor, reasonably sized and tidy at first sight. The room was clean, but not clean-clean: apparently the hotel's vacuum does not get into corners and wall crevices: here dirt had been building up for some time. The tile joints in our shower were packed with mildew: not necessary if given a proper scrub.

Because of it's location the hotel is quite noisy. Yet, it must be said the hotel lies in a central position and breakfast is quite reasonable.

  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Koos H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Aachen hotels
0.1 mi away
Mercure Hotel Aachen am Dom
0.3 mi away
INNSIDE by Melia Aachen
0.3 mi away
Novotel Aachen City
Novotel Aachen City
#2 of 41 in Aachen
898 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Ibis Styles Aachen City
0.4 mi away
Pullman Aachen Quellenhof
0.3 mi away
ibis budget Aachen City
ibis budget Aachen City
#13 of 41 in Aachen
369 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Aquis Grana? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Aquis Grana

Address: Buchel 32 Buchkremerstrasse, 52062 Aachen, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Aachen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#6 Luxury Hotel in Aachen
Price Range: £54 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Aquis Grana 4*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Booking.com, Hotel.de, Odigeo, HRS, Travel Republic (UK), Ebookers, Cancelon and Evoline ltd so you can book your Hotel Aquis Grana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aquis Grana Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing