We booked several weks before but on arriving we were told that a computer problem meant that there was no room available and that we would have to transfer to the other IBIS for one night and move to this hotel for the second night!. We asked if everyone had booked in, no they hadn't, so we said in that case someone arriving later could have the pleasure of moving. After a short discussion during which we made it plain that we were not moving we were allocated a room - we assume that because we were English we would be the easy ones to move.. (Having worked in hotel reception I knew that this 'computer problem' was the oldest dodge in the book for overbooking - the other one is a 'burst pipe')
The rooms are clean, the rest of the service and food was good and when we asked to change room the following day it was arranged and done withinin the hour. The staff, other than the first one we met and presumably she was 'under orders', were very pleasant and helpful.
We have stayed in several Accor hotels over the years - IBIS, Mercure and Novotel - and this was the first problem that we have encountered; we will stay with the chain in future.
Other than the check-in problem the stay was fineMore
- Free Wifi