We (Me, Wife and Granddaughter) booked two basic rooms for 3 nights in June 2014 at the Art Hotel. We had to pay in advance on Booking.com, there being no option to pay a deposit. The rooms were very clean and mine, ‘room 101’ aka Picasso, was basic but had a nice new en-suite. Shampoo and soap were from dispensers. No tea/coffee making facilities, flannel or complementary lotion. WiFi was an extra. The patio was not generally useable that evening because the chairs were mostly chained to the tables. I did sit with a bottle of water on one unlocked chair and was promptly told off and accused of drinking wine I had purchased elsewhere! The patio was open the next evening, but some UK cyclists I befriended were similarly told off by the same member of staff for eating on the patio some fast food they had bought, and told they could eat it in their rooms instead. To be honest, I wouldn’t like to be the next occupant in that room and have to suffer food smells. That said the other staff were very pleasant and helpful. My wife and granddaughter went to use the pool, but promptly came back saying the water was cold and the pool area was not that welcoming. I used the plastic cup and wine glass (in my room) that evening, but the cup was not replaced next day and the wine glass was not washed out. However I did enjoy the atmosphere in the bar watching the world cup on the big screen TV with the other guests, who tended to be more white van man than business man. Bar prices were reasonable and the service good. Breakfast was extra at 13 euros each. It was poor on the only day we chose that option; lots of processed food in packets, not much choice of breads and in my opinion some lower quality product than I would expect for 13 euros. Not a patch on the Ostend hotel breakfast the day before. I would recommend having breakfasts the German way in the many Bakeries around. The hotel has a restaurant but check when it is open before planning to eat there. We didn’t have an evening meal at the hotel but did use an excellent local family-run restaurant just down the road into Aachen which I would highly recommend. One tip is to always be aware of when there are local festivals and holidays in the calendar because it can affect the the prices and services in hotels and restaurants. The up side is there can be related events to enjoy in the area. I would not recommend this hotel to visitors from the UK.
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