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Mercure Hotel Aachen am Dom
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Reviews (715)
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All reviewschristmas marketcentral locationshops and cafesold townwindows closedcoffee making facilitiesexcellent locationspiral staircaseprivilege roommain streetparking areahotel is modernair conditioningclean roomssmall bartrain stationcar park
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159 - 164 of 715 reviews
Reviewed 8 December 2013

Have just returned today from a two night stay at this well placed hotel. This is the third time we have stayed here during the last 11 years and it was as good value this weekend as previously.
The hotel is really central and we were able to go shopping either in the new or old part of the towns and leave the presents in the hotel - perfect!
Staff really friendly, rooms comfortable, breakfast good standard and choice. Would definitely recommend this hotel. Oh and a brilliant Christmas Market too!!!!

Stayed: December 2013, travelled with friends
Thank Jackie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2013 via mobile

We booked the standard queen bed room for 2 nights and was pleased with our choice. The room is spacious however the pillows where a hard to sleep on. The bathroom was clean and when I asked for tooth brushes they were provided on the spot, same goes for extra towels. I would choose this hotel again and recommend it to all.

  • Stayed: November 2013
    • Value
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Thank Orchidazzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013 via mobile

I was about about to arrive late to aachen (2pm) so I sent a mail informing the hotel reservation service, hence they reply it with a : "thank for the info, now your room is safe". I do not know the concept of safe but sure doesn't mean that one arrives at 2pm and the receptionist does not have any room for you! And you have to find other hotel

Stayed: November 2013, travelled on business
2  Thank Tiago M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

all ratings are with respect to comparable prices and hotel star rating. this is amongst the mid-high range in aachen.

-there is no real lounge/lobby/common space area to meet or wait for people. just a tiny bar/lounge in the end corner
-similarly the reception desk, like the bar, is not constantly manned. not necessary a problem but just demonstrating its not a "social" hotel.
-everything is small from the room, desk space, shower
-2/3* bathroom amenities (soaps)
-problematic wifi
-temp control wont go below 21*F
-2x wide bed has 1 single pillow?
-noise level from street
-charged me for minibar that i did not use (i didnt bother to argue over a 3EUR charge)

the only positive thing is that the bath is decently modern. and tons of television channels (albeit i dont watch it).

its NOT that anything was particularly or glaringly BAD. its just that at 130EUR/night average rate, only the Pullman costs more, and there is no way this is the 2nd best hotel in the city.

  • Stayed: November 2013, travelled on business
    • Value
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Thank justarandomperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

After only 1 night of a 4 night stay I feel I have to moan, the room is small and noisy and had chewing gum stuck to the desk, breakfast is poor, there is a market over the road where you can get the same food for less than €5. The snack bar is non existent and the bar has just taken me 35 minutes to get a bottled beer which I could get over the road for 4 bottles at the same price, truly shocking service. I would stay at the Novotel 250 metres along the road. Other than that it's great!

Room Tip: Novotel Aachen City.
  • Stayed: October 2013, travelled on business
    • Value
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1  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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