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“Central Location, great breakfast.” 4 of 5 bubbles
Review of Mercure Hotel Aachen am Dom

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Mercure Hotel Aachen am Dom
Ranked #5 of 41 Hotels in Aachen
Pampanga Province, Philippines
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Central Location, great breakfast.”
4 of 5 bubbles Reviewed 5 August 2014

I usually stay in Mercure Hotel am Dom during my stay in Aachen. I am quite happy with the location of the hotel where it's located few minutes walking to bus stop, shopping areas, malls, restaurants and other city attractions. A taxi stop is right in front the hotel. Approximately 15 minutes to Train Station if no traffic.
Mercure is a part of Accor Group so if you have stayed in another Mercure you'll probably find the same standards and atmosphere here. There are no facilities like gym or pool etc., but a small bar and restaurant inside. I rather recommend this hotel for business travelers who needs to stay in Aachen for few days or a week.
Rooms are perfectly clean, staff is friendly and breakfast is very quality.
I can definitely recommend this hotel. Better to follow lower rates and always remember to ask for corporate discount.

Room Tip: I stayed in different rooms. All are quite similar to each other. Hotel is completely non-smoking.
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  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AlperCalis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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618 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Cambridge
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 16 July 2014

As an Accor silver card holder, I'm a regular user of Accor hotels, and was booked into the Mercure am Dom last week for two nights. It's been about 18 months since I was last in the hotel, and the hotel was fairly busy.
I was disappointed on this occasion. Breakfast items were running out and not replaced both mornings. On the second morning both shower gel and toilet paper ran out as they hadn't been replaced - that is very shoddy and unforgiveable - fortunately I was only single occupancy of the room.
Additionally came with two colleagues to use the bar at 9.30 on a Wednesday evening, and was told the bar was shut - I find that unbelievable.
Standard double rooms are tiny, barely room to get past chair and desk, and at the front are noisy from the main road.

Staff need to try a lot harder, and remember the guests pay for their wages.

Room Tip: Try the Novotel or Ibis Styles further up the road.
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  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Ramseyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zagreb
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

Stayed in Aachen for four nights on business. In short, the hotel location was excellent, I think you cannot ask for a better one. Great buffet breakfast with a huge selection. Good rooms, and very helpful staff. Would definitely stay here again.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mario C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilbao, Spain
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 21 June 2014

We booked a double superior and when asking what improvement it meant against a standard room the reply was the balcony heading to Peterstrasse which is the same as camping in the middle of a highway. The reception area smells like a dirty toilet at all times. We only found 2 pillows in the room and had to request 2 extra. The bathroom needs updating since the cement between tiles on the floor was black, clear contrast with the walls which still had the original white colour. Amenities were the chain's own, very bad, not replaced for the second night. Buffet breakfast for 17 euros was a rip-off, particularly considering the hotel is surrounded by cafeterias and restaurants where you can have a local speciality at a reasonable price. Staff were uninterested and rather harsh. It makes you wonder why the hotel advertises placing the back of the building rather than the front. 4 stars seems excessive for a hotel whose only attractive feature is being close to the Cathedral.

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Arlene5826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 20 June 2014

On rare visits to Aachen. I tend to stay at this hotel. My recent stay was short but I was highly impressed with the service. The staff were particularly helpful in finding me a Blackberry charger as I had forgotten mine.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank bazzamol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

best location you can get, middle of city center and walking distance to almost all city's attraction and public transport. I only noticed there's no in room dining menu, but we didn't need it as we were at walking distance to all the good restaurants in the area. Breakfast is a bit overpriced, and we didn't include it, as many bakeries around the corner with nice indoors and outdoors seats. Rooms are comfortable, TV has many channels with different languages. I would stay there again.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Vaguish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

This hotel is convenient for shops, station, and sites of Aachen. the room was very clean, well appointed and really bright - with floor to ceiling windows on two sides. Hotel breakfast was buffet style. Loads of choice and set us both up for the rest of the day. Only needed a coffee and cake to see us through to dinner. Staff very obliging. Free coffee machine int he bar 24 hours a day was a real plus. Only two slight down sides - towels were a bit basic and the design of the square means sound carries - even four floors up so had to keep the windows closed at night and it was a bit hot.

Room Tip: Corner room is good.
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Goldfinch51a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Aachen am Dom

Property: Mercure Hotel Aachen am Dom
Address: Peterstr. 1, 52062 Aachen, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Aachen
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Aachen
#4 Family Hotel in Aachen
#5 Business Hotel in Aachen
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hotel Aachen am Dom 4*
Number of rooms: 117
Official Description (provided by the hotel):
The Mercure Aachen am Dom, a 3 star hotel with 117 rooms, is the perfect base to discover this historic imperial city. Enjoy your stay in our unique, centrally located hotel. The hotel is only 500 m from the Cathedral with its treasure chamber, the townhall and the Elisenbrunnen fountain. Buffet breakfast is served from 6.30 a.m. to 10.30 a.m. at the Lounge 1858 restaurant. The hotel also features a meeting room for up to 30 people. Be spoiled with selected Grands Vins Mercure wines at the hotel bar. ... more   less 
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Also Known As:
Accor Hotel Aachen Am Dom

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