Each time I go to Aachen I try to stay in this hotel and my most recent trip was no exception.
The room I had was clean, spacious and comfortable, including a sofa and a sufficiently large work desk. It pretty much covers the needs of the traveler, including a large safe and water boiler with complimentary tea and instant coffee. It is very nice one can open the windows to get fresh air in.
The breakfast buffet is somewhat pricey, but really excellent. It has a wide range of choices, including various hot and cold items. All of it is high quality food and there is an impressive choice of bread types. The latter is a real treat. Unlike some other hotels it has long opening hours so on a quiet day you can take your time going there.
The staff is also really friendly and helpful.
The location is very good. The main bus station is across the street and the shopping area is less than 10 minutes walking away. The famous cathedral, big market square and many restaurants are also within the same walking distance.
There are some things that can be improved though.
Internet access was a pain. I had bought the business package and that includes internet access. One of the nice things of this hotel is the wired internet connection in addition to Wi-Fi. With both connection types I had to re-authorize too many times though. Each time I wanted to use it, it asked me for my login credentials. To make it worse, they only allow you to connect 3 devices and if you do not disconnect cleanly, the system seems to think you're still using another device. Several times I got a message I ran into this limit and my connection was refused. This, while I only used my laptop to connect. Aarggh. How frustrating and utterly silly. I actually had to jump through some hoops to resolve this and more than once. Very unprofessional it is done this way. Why not let me authorize once and keep my credentials for my entire stay for example?
On the upside, the line worked fine once I was in, but this is really something that needs to be improved.
Last, but not least on this topic, I wonder why especially European hotels continue to charge for internet access and why the number of devices is limited. This hotel has free Wi-Fi, and I applaud them for that, but this is only for a very basic service and not sufficient for me. The paid service costs 6 Euro a day, or 19 Euro for a week. Why this charge and not just provide the full service?
I also think the pillows are too small and too few. Perhaps I've been spoiled by other hotels, but these pillows are not up to the high standards of the room.
The bathroom is quite tiny. The shower space is small and the space next to the wash basin is pretty limited. Personally I think the smallish bath tub could be removed to make room for a bigger shower and also to make more room for the wash basin area.
- Official Description (provided by the hotel):
- The new Novotel Aachen City is located in the heart of the imperial city of Aachen, between the cathedral, convention centre, casino and Carolus thermal baths. With 154 spacious, airconditioned rooms, seven modern meeting rooms, stylish design and modern communications technology, our 4 star hotel offers business travellers and holidaymakers the highest standard of comfort. Unwind on our terrace, at the restaurant or bar. Revitalise high above the roofs of Aachen in our fitness centre with steam bath. ... more less
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- Also Known As:
- Accor Aachen City
- Novotel Aachen
- Aachen Novotel