We have stayed 3 nights there - two after Christmas and one for the Silvester party at New Eve 2013.
The first time we had rooms in the left part of the hotel, left from the Reception 375 and 376. They were equipped with kitchen, veryy nice for a long stay. Big terrasses, large rooms, hairdryer in bathroom very clean everywhere, big comfortable bed, big plazma TV, one French channel TV5, and two English - CNN and BBC I think. The bathrooms had only showers, which was a small disappointment. Also, there were no small shampoos and bath gels, but only one all-including liquide for body and hair. Another small particularity - there were too many electric keys on the walls, of which we had some difficulty to find out which one is for which light, for the window stores, or for the bath ventilator...And if you don't speak German, it is impossible to read any instructions... :)
Breakfast was various, we enjoyed - fruits, cereals, various cheese, ham, confitures, pastry. Service excellent, all personnel speaks English, some even French. The pool is not big, but is good enough for a short swimming break. It is not adapted for small children which cannot swim, as it starts with at least 1,5 m depth.
There are Internet jacks in the rooms, but at an unreasonable price of 8,5 euro per day!?! Also, the internal parking is per 5 euro per day.
Anyway, we liked the hotel and booked for the New Eve party. The rooms this time were at the right part of the hotel, right wing from the entrance. It is just above the spa procedures center.
The rooms were still big and nice, 265a and 265b, each with its own cardkey, but if wanted, these had an internal door and it could be used as an appartament with two bedrooms and two baths. 265a had a bathroom with a bath and a shower, which was a wonderful surprise for me. The other bedroom had a big bathroom with a shower only. There was no place to hang long coats, but jackets only, or kids' cloths. The rooms were large again, the beds were somehow smaller. The pillows were too high and not so flexible, I had a neckpain the morning after this night. Otherwise, the beds were comfortable enough.
Here came the bad experience - after the New Eve restourant party, there was no worm water anymore. I had no force to deal with it and we went to sleep at 02:00 am...the morning there was still no warm water and I could not use neither the shower, nor the dreamt-about bath...But at the reception the personnel was nice. Someone came to verify into the room as they did not believe us (which I could not appreciate, as at this point of time normally you don't want visitors). The lady first nocked the other room 265b...as they forgot to ask me which room we are...and as it is 265a there was no way they would know from the figital phone call...So, my mother was disturbed - another mistake. As at 265b there was some warm water we planned to take a shower there...so my husband and I moved to their room...and he took a shower there. Meanwhile, within 1 hour the hot water came in our room too, so finally in 12o'clock I had a shower in my room. There was no time for the dreamt bath...
Also, the safe, in our room, was broken :) (at least it was not paid as in Costa Brava, Spain)
Next time we need to book the spa procedures (massage especially) much in advance, as there all time was already booked with other clients.
But overal, we were well treated, staff very welcoming, smiling, helpful, quick. I suppose, they have just forgotten to turn on our boiler...
We will trust the staff and will return to this hotel anyway, as in general it is a very nice hotel, all the disturbances happened obviuosly by exception and should not be considered too critical :)
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