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“Disappointed with the indifference of the staff”

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Tryp Bochum-Wattenscheid Hotel
Ranked #4 of 23 Hotels in Bochum
Certificate of Excellence
GreenLeadersBronze level
London, United Kingdom
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Disappointed with the indifference of the staff”
Reviewed 1 April 2014

Stayed here in January for a business trip and while the rooms were ok and as expected I was a little disappointed with the indifference of the staff. I had some charges on my bill at the end which were not correct and when I asked the staff to check these they did not have the required bill but claimed they can charge without my authorizing the transaction. I was in a hurry to catch my flight so didn't argue. Overall an ok experience was made a bit unpleasant due to this.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luxurytraveller_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicente V, Manager at Tryp Bochum-Wattenscheid Hotel, responded to this review, 4 April 2014
Dear luxurytraveller_9,

First of all, I would like to thank you for taking the time to post your review of TRYP Bochum on Tripadvisor.

We appreciate your constructive comments regarding your stay with us, and we are terribly sorry that your stay with us was not as pleasant as we wished due to the problems at the moment of checking out. Your comments about this issue have been analyzed with our Reception Manager.

Looking forward to welcome you back to the Tryp Bochum, I remain at you complete disposal.

Kind regards,

Vicente Vives
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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220 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Manchester, United Kingdom
1 review
Reviewed 14 October 2013

I stayed at this hotel during 3 days long, the room was very confortable, with a huge bathroom and a great variety of tv channels in several languages, so that I could have leisure time and a good space of work, since the room's area where in absolutly silence.
For the price I paid, the expectations were overcome. The breakfast was fresh and varied attended by such a nice people. To indicate also the fast functioning of the check- in and how they solved me all my dudes rapdily. I give them 10 to this stay.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicente V, Gerente at Tryp Bochum-Wattenscheid Hotel, responded to this review, 17 October 2013
Dear Sophie W,

First of all thank you for the nice comments you wrote about our hotel.

The idea of having more than 75 international TV channels is always try that everyone who stays with us feels like at home. We did recently put a list in all rooms of all TV channels so that is much easier to find the best channel suitable for you.

Regarding the breakfast, just mention that we did improve our breakfast with a few new products and presentation.

It is great to hear that the service at the restaurant and reception did help you. That is our goal!! Everyone makes big efforts to give their best, so that your words will motivate them to continue like this.

Thank you again for the time you took to share your experiences with us.

Best regards,

Vicente Vives
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesham, Bucks
Level Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 August 2013

The Tryp in Bochum is well located, close to transport links. Friendly service, car parking, bar, restaurant etc. The rooms are of a good size, spotlessly clean, but quite basic. A good sized bathroom with quality towels. Overall, very good. It would be useful though to have a Hotel Tryp sign on the main road, as it was a bit difficult to find.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MISSAdventurers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicente V, Manager at Tryp Bochum-Wattenscheid Hotel, responded to this review, 30 August 2013
Dear MISSAdventures,

Thank you for kind and positive comments about our hotel.

We will check the signals in the highway and other roads to see if there is any to be replaced.

We hope to see you prompt in Bochum.

Best regards,
Vicente Vives
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reigate, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 July 2013

Check in easy prompt efficient, room not overly big but clean and well appointed. Bar friendly. . Restaurant well priced and amazing value portion sizes may be too much for many and we're big eaters..facilities. . Sauna great. . Volleyball fun... overall thumbs up.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fromRH2tobarbados
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicente V, Manager at Tryp Bochum-Wattenscheid Hotel, responded to this review, 29 July 2013
Dear fromRH2tobarbados,

Thank you very much for your wonderful review. We are delighted that you did enjoy your stay with us. We appreciate your positive comments.

Again, our sincere thanks. We look forward to welcome you in our hotel.

Best regards,

Vicente Vives
General Manager
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Sydney Olympic Park, Australia
1 review
Reviewed 22 May 2013

Our room was on the 5th floor. I loved the welcome gift!! Although the weather wasn´t great I thought the terrace and bach volleyball areas were lovely. It´s a sahme the evening barbecues don´t start until June. I have attached some photos. I found the hotel was reasonably priced for the quality we received. Highly recommended.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KAIKU76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicente V, Manager at Tryp Bochum-Wattenscheid Hotel, responded to this review, 27 May 2013
Dear Kaiku76,

First of all, thank you to take your time in putting your impressions and addind a few pictures to it. I will share your nice words with all hotel staff.

During the last weeks we had nearly no sunny days, therefore it was difficult to use our terrace and play beachvolley. Unluckily we can not compare the german weather with Sidney´s weather. We expect to start next week with our weekly barbacues (depends on weather conditions).

We hope to see you soon again amongst us.

Best regards,

Vicente Vives
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 May 2013

A reasonable hotel, not great facilities, but a quiet out of the way location... If that's what you want. If you want to be in the town, then choice another hotel.
Free parking.
Good food. Good service. Basic rooms.

Room Tip: Average hotel, out of town centre
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N-M4F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicente V, Manager at Tryp Bochum-Wattenscheid Hotel, responded to this review, 14 May 2013
Google Translation
Lieber N-M4F,

vielen Dank für Ihren Kommentar und, dass Sie sich die Zeit genommen haben darüber zu schreiben.

Unser Haus befindet sich in einer sehr ruhigen Lage, obwohl Wattenscheid Zentrum nur 5 Gehminuten enfernt ist. Bochum oder Essen Zentrum sind jeweils in 10 Minuten mit (öffentlichen) Verkehrsmitteln zu erreichen.

Danke, für das Lob an unsere Küche und den Service.

Wir würden uns freuen Sie bald wieder als Gast in unserem Haus begrüßen zu dürfen.

Mit freundlichen Grüssen,

Vicente Vives
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Dublin, Ireland
1 review
Reviewed 2 April 2013

I stayed in Tryp Bochum 3 nights on the first week of March. The hotel is conveniently located, the tram is very close (100 mt.), and it is very easy to get to Bochum or Gelsenkirchen. The staff was very nice, friendly, and helpful, I was positively surprised by the atmosphere they could create, making you feel like at home, be it in the bar, in the reception, or in the restaurant. I had breakfast twice and it was amazing, as well as the dinner. The reception and the bar are open 24h.
I definitely recommend it.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John_T1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicente V, Manager at Tryp Bochum-Wattenscheid Hotel, responded to this review, 8 April 2013
Dear John_T1978,

First of all thank you for talking your time to put your comments about our hotel. It is always a pleasure to hear that you had a pleasant stay.
As I always do, I will pass your comments to the rest of the staff and I am sure they will very happy reading them.

Hope to see you again with us.

Best regards,

Vicente Vives
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tryp Bochum-Wattenscheid Hotel

Property: Tryp Bochum-Wattenscheid Hotel
Address: Josef-Haumann-Str. 1, 44866 Bochum, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Bochum
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Best Value Hotel in Bochum
#1 Green Hotel in Bochum
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Tryp Bochum-Wattenscheid Hotel 3.5*
Number of rooms: 111
Official Description (provided by the hotel):
Located in a quiet area, in Holland Business Park, and very close to the centre of Wattenscheid and a wide range of restaurants and shops, the city of Bochum and Dusseldorf Airport, the Tryp Bochum-Wattenscheid is the best option for staying in Bochum-Wattenscheid thanks to its excellent access to anywhere in the city, its full facilities and the quality of its services. The Tryp Bochum-Wattenscheid provides 111 spacious and bright rooms; free high speed WiFi internet; different dining spaces; a sauna and free parking for our guests; an outdoor terrace; a large, bright hall and 3 meeting rooms for up to 100 people. ... more   less 
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Also Known As:
Sol Melia Bochum Wattenscheid

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