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“Splendid Hotel”
5 of 5 bubbles Review of Hilton Bonn Hotel

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Hilton Bonn Hotel
Ranked #1 of 79 Hotels in Bonn
Certificate of Excellence
GreenLeadersSilver level
Naarden, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
“Splendid Hotel”
Reviewed 24 April 2014

The Hotel is excellent and is serviced by very caring professional staff. A pleasant change from a lot of hotels we have stayed in. Breakfast was marvellous with great atmosphere and excellent food...The pool, fitness en suana facilities are definitly worth visiting.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Don K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, 28 April 2014
Dear "Don K",

first of all I would like to thank you for taking the time to provide us with your feedback of your last visit to the Hilton Bonn. It is a great pleasure for me to see that you enjoyed your stay with us and that you were satisfied with the caring and customer orientated attitude of our hotel staff. The entire team always tries their upmost to make the stay of our guest memorable and hassle free. I will certainly also pass your comments to the entire team and especailly to our Food&Beverage team members to show them your apreciation of their work.

Dear "Don K", in the name of the entire Hilton, I thank you for your response and we hope to welcome you back again soon here in Bonn.

Please let us know if we can be of any further assistance.

Kind regards
Alex Saelzer
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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973 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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  • Chinese (Traditional) first
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English first
Beijing, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2014

The location in Bonn was excellent, Bonn is a fantastic city and the people are very welcoming. The city is a couple of minutes walk away with lots of restaurants, al-fresco bars, markets, shops, history, river and more. We had a very enjoyable experience and the locals were very helpful.

Stayed almost 400 nights in global Hilton hotels over last 3 years and never felt so insulted by the customer facing staff (exception being room cleaning team who were very friendly). Despite complaining, the problems seemed to continue. There was a lack of awareness towards the customer.

Real shame because the hotel location is excellent, nice rooms with river view which really was pretty.

Little customer recover shown. Will not return to this hotel - shame - nice location, poorly trained and managed staff

Room Tip: Excellent location, dont expect good service / attitude
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJ_Beijing2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, 21 April 2014
Dear "MJ_Beijing2014",

first I would like to thank you for taking the time to share your feedback in regards to your recent stay at the Hilton Bonn. As we are working in a customer orientated business we do benefit tremendously from any kind of feedback we receive from our guest. Most of the time our guest feel at home at our porperty and enjoy the proximity in between the river rhine and the shopping in the old town of Bonn. As beeing a dedicated customer service orientated Hotel I feel worried when reading your review. It seems like as if you did not enjoy your stay with us due to several resaons. As I am very interested in finding out what exactly has happened and how we can improve I kindly ask you to give me some more specific examples of what went wrong during your stay ?
Dear "MJ_Beijing2014", I am looking forward to hear more detailled information from you soon. In the meantime I can only wish you a remaing pleasant Easter and hope to welcome you back soon to show you that we can do better in relation to customer service.

Please do not hesitate to contact me anytime
Regards
Alex Saelzer
Rooms Division Manager
alex.saelzer@hilton.com
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swansea, United Kingdom
1 review
Reviewed 19 April 2014

if you want a friendly place to stay and where hotel staff try their best to make your stay as pleasant as possible, stay away from this hotel. Also, if you want to avoid noise you must not take standard room. All standard rooms are facing the streets. (this information is not given at the time of booking). if you want quiter, then go for king+ or junior suite. i upgraded to Junior suite for the 3rd of my night, however, even that was unable to change the attitude of rude front desk staff.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Amit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, 28 April 2014
Dear "Amit M",

first of all I would like to take the opportunity to thank you for choosing the Hilton Hotel during your recent visit to Bonn. After reviewing your feedback and from the feedback you already provided to my colleague Lisa from our guest relations team I would like to apologize for the inconvenience during your stay. Please be assured that we have already spoken to all our team leaders in order to prevent such circumstances in the future. Our maintenace team is already consucting an entire system check on our haeting&colling system to see if any upgrades or changes need to be done. Due to the fact that the entire city was fully packed with the participants of the Bonn Marathon the streets were full of people and of course the entire hotel was fully bookoed as well. therrefore the noise level increased accordingly for which I can only apolopgize but some days of the year are beyond our control.
Dear "Amit M", I know from the feedback you gave to my colleague that you planned an entirely different weekend in our city and that you were actually looking for a quite and relaxing place. Unfortunately you picked the wrong weekend for a sty with this purpose. I perosnally hope that you accept the offer from my colleague Lisa to contact her directly and give us a 2nd chance in the future to show you what a wonderful city Bonn can be and what a pleasant hotel and team we have here in Bonn.

Meanwhile if I can be of any further assistance myself or help with any future bookings please do not hesitate to contact me directly

Kind regards
Alex Saelzer
Manager - Rooms Division
alex.saelzer@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 April 2014

We thought we wanted to stay in a small gastoff. We'd left the autobahn to try and locate one but after three hours we gave up and headed for Bonn. I thought this city was a "new town" , like Milton Keynes in the. UK. How wrong I was. We nabbed a bargain at the Hilton nod set off on a short walk to enjoy the wonderful Christmas Markets. Ate a yummy dinner in the main square, slept soundly in our bedrooms that overlooked the Opera House and set off on our journey south following a wonderful breakfast the next morning. What was not to love?

  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank 12rocklily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, 21 April 2014
Dear "12rocklily",

first of all I would like to thank you for taking the time to write such a great review of your stay at the Hilton Hotel Bonn. It looks like as if you completely enjoyed your stay eventhough you were looking for a different style of accomodation. I am glad that you choose our property instead and that we were able to show you our hospitality and customer service.

It would be my pleasure to welcome you again one day at the Hilton Bonn. Now you know that you do not have to search long for a different accomodation once you are in our area.

Best regards
Alex Saelzer
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 April 2014

I booked into the Hilton in Bonn on my way from the UK to Bavaria. I'm certainly glad I did.

I had booked in advance, so received a very competitive rate for a King Room Junior Suite. It was absolutely stunning with two separate rooms and three floor to ceiling window with views of the Rhine.

The room was beautifully decorated and the staff were friendly and polite. The only slight fly in the ointment is that you still have to pay an outrageous fee for WiFi in Hilton hotels and the parking was expensive.

I did manage to catch the free WiFi signal from the lobby up in my room, but it was patchy.

All in all, a really great stay.

Room Tip: Book in advance for cheaper deals
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, 21 April 2014
Dear "Bill C",

thank you for choosing the Hilton as your destination during your last trip to Bonn. We appreciate your feedback and the time and effort you took by providing us with some valuable feedback. We were very glad to see that you were very satisfied with your stay, the stunning location and view out of your hotel room and the friendliness of staff. The entire team of the Hilton Bonn always aims for the highest satisfaction of our valued customers therefore it is very important to us to receive feedback so that we can detect in which ways we are performing well and where we have a development need.
Mentioning the fee for the wireless we can assure you that we are doing constant researches on the local market to meet the competition. In times of Internet fraud and spyware we are very happy to provide our customers with a high professional wireless network which assure you a safe travel on todays internet highway. For the quick check of an email or browsing the cities online offerings we offer a complimentary wireless connection in all our public areas for our guest.
Dear "Bill C", thank you very much for your time and effort to provide us your feedback and we hope to welcome you again soon here in Bonn

Alex Saelzer
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
48 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 April 2014

this is not among the best Hiltons I visited, anyway it's a very good hotel; excellent reception staff and good location; breakfast was good, anyway I was forgotten by the waiters, who didn't bring me my coffee as usual, and there was no way to have a croissant or white bread - and I had to wait ten minutes for the waiter replenishing the orange juice bottle and the scrambled eggs tray; in Bonn I think there is not a better choice, though

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andreasbln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, 21 April 2014
Google Translation
Sehr geehrter "andreasbln",

zuersteinmal vielen Dank für Ihren Aufenthalt und Ihre positiven Kommentare zu Ihrem Aufenthalt im Hilton Hotel Bonn. Für uns ist das Feedback unserer Gäste immer sehr wichtig, da wir oftmals nur so feststellen können, ob wir sowohl den Standards als auch den Wünschen unserer Gäste entsprechen. Daher freue ich mich zu sehen, dass es Ihnen sehr gut bei uns gefallen hat uns Sie sich während Ihres Aufenthaltes sehr wohl gefühlt haben. Gerne teile ich Ihr Feedback auch mit unserem Serviceteam im Restaurant, damit dementsprechnede Schulungen eingeleitet werden können.

Sehr geehrter "andreaslbn"", ich danke Ihnen für Ihr Feedback und freue mich Sie entweder wieder im Rahmen einer Tagung oder zu einem privatem Anlass im Hilton Hotel Bonn begrüßen zu dürfen.

Alex Saelzer
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spokane, Washington
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 March 2014

I have stayed in various hotels within Bonn during my many stays in the town in my past, but I can most certainly rate this hotel as being the best choice if you want to experience a pleasant stay here.
Let me begin by categorising the hotel in its many factors that may contribute to my overall rating of the service itself:

Rooms:

I went to the hotel and booked the XXL offer which included a parking space, free wireless internet and a room in the standard category for around 120 euros a night. I arrived at the hotel and was greeted in a friendly manner by the staff at the reception, thus I was directed to a room on the fourth floor (the top floor). When I opened the door to my room, I was astounded that I had obviously landed in the non-renovated rooms that encompassed a 1980s style interior and rather run down furniture. I thought that this might be the case for a bargain offer, so I obviously didn't see the point in complaining much. Nevertheless I found that I had to address the staff on this matter, and so I did. They were very friendly and told me that the rooms for my type of reservation were given at random, and that it would be no problem for me to stay in the standard rooms of my category in the furnished floors. I was happy to hear this and the staff did not object to my enquiry. I received a room on the second floor, which seems to be the renovated floor and when I opened the door I was firstly amazed by the difference of its atmosphere. The rooms were well furnished with quiet modern furniture; a double box spring bed, a small couch with a table and a chair with a writing desk. The appearance of the room was very positive and very clean and well tended to. I found that the bathroom was completely renovated in comparison to my previous one, and it provided both the opportunity to take a shower and a bath. There was a consistent and sufficient supply of bath cosmetics and the towels were very soft. They had a water boiler and a selection of various teas and coffees here as well, something that I deem an absolute essential for my stay in hotels. My view was okay, I looked on a row of houses and if I turned enough to the right I could even see some of the Rhine River. The staff consistently cleaned my room every time I returned in the evenings. It was very positive to say that I did not encounter inconsistency on that matter, because this was a major issue with some of the other hotels in Bonn. All in all I can summarise that the renovated rooms include a high level of comfort and relaxation, it was a pleasure to stay here.

Cleanliness: The cleanliness of the hotel was consistently tidy. I constantly saw staff around the hotel attending to the perfection of its furniture and corridors. I would have said that there was nothing to be criticised on this matter, had I not seen the unrenovated rooms. The bath here was partly moldy and the room itself seemed worn out. However the renovated rooms were all completely tidy and clean. The swimming pool of the hotel as well as the glasses and cutlery of the breakfast area was very clean. I enjoyed eating my breakfast and having the opportunity to swim in the hotel undisturbed.

Staff: As said before, the staff was very friendly and well informed. The reception was nice, and I instantly felt welcome here. The room maids were also friendly and greeted me every time I passed by. This was a very positive thing to remark and I was especially amazed by the breakfast staff, who always asked if I wanted anything else when they saw that I had no more coffee or tea. The reception on the check out was friendly and asked me all the necessary questions on my leave such as "Whether I enjoyed my stay" etc. I was very pleased with this and I want to send my congratulations on their cooperation on this matter.

Location: The location of the Hilton Hotel is near perfect; it is in the absolute centre of Bonn, with the possibility to walk to any place within the major parts of the town. The bus stations are a little further away, but generally it is no problem reaching them. Next to the fact that the Hilton provides the experience of using the gym, one also has the opportunity to walk along the Rhine on a short distance. This provides for a beautiful experience in all seasons.

Conclusion: I have to say that the Hilton Hotel in Bonn is the best hotel of the city after having visited many others here. The entrance and rooms, the cleanliness, as well as the positive attentiveness of the staff all contribute to a more than enjoyable stay. I would recommend a reservation in this hotel anytime if you are considering to stay in Bonn.

Room Tip: The standard room is very good for a single person to a couple in the renovated floors (i.e floor 2...
See more room tips
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andraste_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, 11 April 2014
Google Translation
Sehr geehrter "Damian C",

vielen Dank für Ihr ausführliches und sehr positives Feedback über Ihren vergangenen Aufenthalt im Hilton Hotel Bonn. Es ist uns immer eine große Freude zu sehen, dass sich unser kontinuierliches Training und unserer Gastfreundschaft so positiv auszahlt.
Gerne werde ich Ihr Feedback mit dem gesammten Team teilen.

Wir freuen uns Sie schon bald wieder in Bonn begrüßen zu dürfen und verbleiben mit freundlichen Grüßen

Alex Saelzer
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Bonn Hotel

Property: Hilton Bonn Hotel
Address: Berliner Freiheit 2, 53111 Bonn, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Bonn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Bonn
#1 Luxury Hotel in Bonn
#1 Green Hotel in Bonn
#3 Romantic Hotel in Bonn
#6 Business Hotel in Bonn
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Bonn Hotel 4*
Number of rooms: 252
Official Description (provided by the hotel):
Overlooking the River Rhine, the Hilton Bonn hotel is situated in the heart of Bonn's city center, close to both businesses and tourist attractions. Guests will find this Bonn hotel the ideal location for trip to the cosmopolitan German city. Take a leisurely walk along the riverside and explore historical and contemporary attractions. Enjoy a Terrace brunch or breakfast with stunning views of the River Rhine. Dine at the Grill restaurant serving different cuts of dry aged beef or the finest grilled fish or have a small bite and quick simple dishes to go at SNAX. With a fitness center, pool, sauna and relaxed drinks at the contemporary Kennedy Bar, guests can enjoy more than a peaceful night's sleep in this Bonn hotel. ... more   less 
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Also Known As:
Hilton International Bonn
Hilton Bonn
Bonn Hilton International

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