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“The worst hotel”
Review of Hotel Diamond

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Hotel Diamond
Ranked #19 of 22 Bonn B&B and Inns
Reviewed 18 November 2013 via mobile

The worst hotel ever visited in Germany. The rates are not advertised.


The owner has no customer service. The breakfast is of poor quality.

I do not advise to visit this hotel to anyone. The truth leaves very bad image of the city.

The only good thing about this hotel are the rooms

Stayed: September 2013, travelled on business
2  Thank Viajante799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 9 of 11 reviews

Reviewed 22 June 2013

The Hotel Diamond is in the most fantastic location, and has the potential to be a very successful business venture for its owners. However, they are going to have to learn a thing or two about running a hotel for this to happen. You will not find a warm welcome here. The wife does not speak any English - fair enough, but if she is the only person present to check you in, it is a problem. The husband's English is fair but he is so cold and unaccommodating, that you feel they are doing you a favour by letting you stay. My room was on the third floor and the most pleasant chap in the place helped me carry my bags up the stairs (no lift) to my room. He was very nice, and his was the only smile I saw at the Diamond. The room was adequate with all necessary facilities - only downside were the very small and coloured towels - not a major, but there is a reason why most hotels use white towels.

Wireless internet is free, although worked the first day, but not the second. I was too wary of the unfriendly propietor to ask whether it was a hotel problem, or more general. On querying check out time, I was told 11.00am, which seems rather early, and I had meetings, so asked for a 1pm check out, which he agreed to. However, the next day, when I walked into the hotel at 12.00pm, he growled at me that check out was at 11.00am. I reminded him that he'd said I could check out at 1pm, to which he grunted.

When I asked for a map of Bonn, the owner said he could print me a Google Map. Thanks mate, I can look up google myself. Map of the location seems a basic requirement for a hotel to me.

There is a restaurant attached to the hotel. Given that it is run by the same 2 rude owners, I avoided it for breakfast and dinner, so can't comment on what it is like.

I thought at 159 Euros per night, that this was expensive for a very basic facility with no elevator.

I booked into the Diamond because the 2 hotels I usually use were full. It is really a shame that the proprietors are not more friendly, because I would definitely go there again, if it were not for that fact. Given this aspect, I would tend to avoid it if I had other options, which is such a pity given its great location and convenience.

They are obviously new at running a hotel though, so it might improve. I will watch for reviews on here and see how they go. If they get friendlier and realise that the hotel business is all about the warm and friendly hospitality, word of mouth, and repeat businees, and not just about money,then they will do ok.

Room Tip: I was on the street side. It was quite noisy, so I would say if you are very sensitive to street no...
See more room tips
  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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2  Thank KiaOra99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2014
Google Translation

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2014
Google Translation

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Danielll14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014
Google Translation

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Bender313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014
Google Translation

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
5  Thank Smelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014
Google Translation

  • Stayed: December 2013, travelled solo
    • Value
    • Service
4  Thank Elvira M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Diamond

Address: Friedrichstr. 27, 53111 Bonn, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Bonn > Zentrum
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #19 of 22 B&Bs / Inns in Bonn
Hotel Class:3 star — Hotel Diamond 3*
Number of rooms: 12
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