Rooms are nice, spacious, clean, and the kitchen is well-equipped for basic cooking - all great features. What would make this hotel even better is having some appropriate customer service. Upon arrival, I noted that the a/c or ventilation system was not working (LCD panel wouldn't even light up), so the room was uncomfortably hot. I have since asked seven (yes, SEVEN) times to have someone look at it, and have finally given up as the last response I was given was that the system is "clearly working" even though the outside air temperature is in the mid-30's Celsius and it feels cooler than the air in my room. I have requested to speak to manager, to have a fan (which I did receive) and to have the technician check the system, but to no avail. My more recent requests were responded to with dismissive and disrespectful responses. I have to stay at this hotel for business, but would strongly recommend that management revisit its approach to customer service. I also echo the calls from previous reviewers re: no soap in the bathroom, only a single towel (not changed when the room was cleaned), and improper cleaning in the kitchenette (mugs still had coffee in the bottom but were put back in the cupboards as 'clean'). Given that the basic elements are here for a good hotel, the only limitation is the service - which hopefully can/will improve.
I'm actually staying for another week, so will be interested to see whether there is any follow up on this review between now and then.
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- Also Known As:
- Kanzler Hotel Bonn