The hostel is new, very nice and clean, BUT I had two problems with the reception.
I booked two nights in advance, and after one day staying there I booked two more nights, and after that one more again. Every time, even if I stayed always in the same room, I paid a different price and they couldn't explain why. In addition, my roommate paid much more than me.
In the hostel details there's written they have a kitchen, BUT the first time I went to the reception asking if the kitchen was available for use, the staff told me that I could use it but I had to ask for the key because normally the door is closed. When I came back with my grocery shopping and I asked for the key, another girl on shift told me the kitchen was available only for the groups (??!!??). No explanation about the previous answer of her colleague. I had to throw away my stuffs.
It's a shame, considering that it's a very nice hostel.
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- Also Known As:
- a&o Koln Neumarkt Hotel Cologne
- a And o Koln Neumarkt