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“disappointed. Will not recommend to others”
Review of art'otel cologne

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art'otel cologne
Ranked #29 of 261 Hotels in Cologne
Australia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“disappointed. Will not recommend to others”
Reviewed 27 May 2014

We stayed here for 3 nights.

Location: The hotel is located outside the old town. Roughly around 10-15 mins stroll into the old town. It is situated alongside the river.

Check in: It was quite slow but reasonable customer service by one of the female staff. They were also casting for the Next Top model so my hubby was more than happy to wait for service.

Hotel: Looks modern and have many art works within the hotel.

Bar/Restaurant: Didn't eat there but had a drink there in the afternoon. Service was good.

Room:
We booked a standard room but was persuaded to take the river view room instead with just an extra $10Euro. Anyway we took it as she said it was really nice. (Lesson learnt: should take a look at the 'nicer' room before we accept such offer)
The river view room was just a door sized ceiling to floor sized window. You cannot open the window properly. Its those tilt-turn/Inward window (may be its due to safety issue. For e.g. guests jumping into the river?!)
The bed & pillow was quite comfortable. Not too firm or soft.
The room was clean and coffee maker was provided

Bathroom: Shower & Toilet in the Bathroom (The Hand-washing Basin is not located in the bathroom) Weird design & not practical. However, we managed.

Problems:
Air Con' works but it was loud. To the point I thought there was an airplane flying above the hotel until we figured out that it was the air con noise. Now, my hubby is not a light sleeper and he had trouble sleeping through the night. We tried to turn off the air con but within minutes, the room was very hot & humid. The tilt-turn window only allowed a small amount (really small) of fresh air into the room.
The next day, we went to the reception to address the noise problem (politely) and asked if we could have someone to take a look at the air con to see if there was an issue with it. The male worker responded with a short answer "No! There's no problem " (Not sure if its a cultural/communication difference) My hubby then politely suggested may be we could move to another room. The male staff then responded "No they are all like that. Just turn off the air con" We were stunned and was speechless for a couple of minutes. The male staff then said "Anyway its not on top your bed so it should not be noisy" and went back to his paperwork.
Take it that there was nothing we could do, we just left.

Needless to say, we had little sleep for the next 2 nights.

Room Tip: Don't pay extra for river view room.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yeeyee_Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipSkitch, General Manager at art'otel cologne, responded to this review, 3 June 2014
Dear reviewer,

I am sorry you didnt like the design of the hotel, and the air conditioníng certainly should not make such a noise.

I will investigate the customer service you received, as it astounds me one of our team would have said what you claim.

Many thanks again for the feedback.

Philip
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Rating summary
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Traveller tips help you choose the right room.   Room tips (125)
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English first
Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 May 2014

We booked on line for a room with river view. Checked in and paid. When we got to the room it was not with river view and went back down stairs. They claimed we didn't book a river view and insisted we pay $10 euro more. Room is nice BUT the shower/toilet room door does not shut. When we took a shower we discovered the drain does not work at all and the water floods the Barth room several inches deep and around into the carpet of main room. They know this as the door jambs have been destroyed by repeated wicking of this flood. The drain does not operate at all. The WiFi works in the hallway but zero signal on the room. None of our Apple phones or I-Pads worked. We called the front desk and they shrugged. The carpets in the halls are dirty and worn and look very bad and there is no air conditioning in the halls which are extra hot. This hotel is a facade of great design but the place is a real operational disappointment. We are going to ask for at the very least a free breakfast.

Overall this is a poor value.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Designnnmannn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipSkitch, General Manager at art'otel cologne, responded to this review, 3 June 2014
Dear Reviewer.

Many thanks for the review and I am sorry for the disappointment. We are currently upgrading the free wifi to 10MB, so that should sort out that issue. The other issues I will investigate further, and I am sorry for the incovenience.

Philip
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Keulen, Duitsland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 May 2014 via mobile

When we arrived the girl behind the desk claimed that I didnt pay yet and insisted I would give her my creditcard until check out. I had to go trough my e-mail to show proof that I really did already pay. The room is spacy, but too hot. Even with airconditioning on. In the evening there is loud club music in the hotel. It's simply not worth the price. There are much nicer hotels that are less far away.

Stayed May 2014, travelled as a couple
Helpful?
3 Thank schrijf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipSkitch, General Manager at art'otel cologne, responded to this review, 3 June 2014
Dear Reviewer,

I think you have reviewd the wrong hotel in Cologne by mistake, as we certainly don't have Club music in the lobby, bar, or anywhere else for that matter.

Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 May 2014

A nice hotel near the town centre in a very modern style. 10-minute walk to the Dom along riverside. Modern art decorations, light and airy rooms of a decent size. No point in up-grading to river view as it only overlooks a backwater. Our room attendant could have done better with cleaning the room but we may have been unlucky.
Staff were friendly and helpful. Breakfast was outrageously expensive but the buffet selection was very good.

Room Tip: All rooms are good but don't bother to upgrade to river view as it is only a back water. Main r...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lebaron2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipSkitch, General Manager at art'otel cologne, responded to this review, 3 June 2014
Dear Reviewer

Many thanks for your honest review, and I am pleased you liked the design of the hotel, but sorry you found the breakfast a bit expensive. It is certainly not as expensive as many hotels in our star rating in Cologne, although I agree compared to Berlin it is more pricey.

I hope to see you soon.

Philip
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Baldock, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 April 2014

We've stayed here a couple of times now. We love both Cologne and this hotel.

It's located just out of the old town - a pleasant 10 minute walk along the river. This works well because it's far enough from the main attractions to be quiet but not so much as to be an inconvenience.

The rooms are lovely. A good size with nice decor and a large, comfortable bed. The shower was warm with good water pressure and the bathroom itself was spotless. As others have pointed out, the sink is actually outside the bathroom but this works well if you're a couple and one of you wants to use the sink while the other uses the shower or toilet.

We particularly liked the coffee machine in the room: a nice touch when you're used to a solitary kettle and some teabags.

Breakfast in the hotel was quite pricey (in line with other hotels we've stayed in) so we only had it on a couple of mornings. When we did we were very impressed and although cheaper alternatives can be found in town we were pretty satisfied.

We'd definitely recommend this hotel and look forward to staying here again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipSkitch, General Manager at art'otel cologne, responded to this review, 7 May 2014
Dear Reviewer,

Wow a 5 star review. Thanks.

The whole team are delighted you had such a great time, and we all hope you will come back again soon.

Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 April 2014

This is a newish hotel located next to the river and a pleasant 10-15 minute walk to the cathedral and city centre. The rooms are imaginatively laid out and beautifully decorated in a contemporary style. Rooms and the common areas of the hotel feature modern art works. The en-suite facilities included only a shower and toilet, with the wash basin located in the main bedroom opposite the door to the bathroom. The room was spotlessly clean and made up every day during our four night stay. We thought that the cost of breakfast was rather pricey so we chose to eat out. We did, however, eat in the restaurant on one evening. We were far less pleased with Chino Latino where we were dissatisfied with the choice of food, the quality of the food, and the patchiness of the service. The handling of our complaints was particularly poor. Rather unusually, we were asked for a credit card before getting our restaurant bill. We then found that we had been charged for somebody else's drinks!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank streathamtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipSkitch, General Manager at art'otel cologne, responded to this review, 7 May 2014
Dear Reviewer,

Thanks so much for the brilliant review even though your stay was slightly marred by the unusual and very strange goings-on in Chino Latino. I have rarely heard such things, and of course I will investigate.

Thanks however for the posative criticism.

Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire, United Kingdom
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 18 April 2014 via mobile

Stayed here for four nights on a business trip, the hotel is in a good location near the river in Cologne. Don't bother upgrading to a river view as it is just an off shoot you look over and not the main river.
The hotel staff are great and the decor is quirky but interesting. The rooms are okay but there are lots of stains on the carpets.
The breakfast is very good quality with a huge amount of choice.
I hope you found my review helpful.

Stayed November 2013
Helpful?
1 Thank Kevin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipSkitch, General Manager at art'otel cologne, responded to this review, 7 May 2014
Dear Reviewer

Many thanks for the review and the mainly good comments! I am sorry if your carpet had a few stains, as it is so hard to keep the white carpets cleaned. We had them all professionally shampooed 3 weeks ago, but it doesn't take long! The good news is that we have started a rennovation project that will take in the carpets and replace them all with a darker version by the years end!

Hope to see you back soon.

Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about art'otel cologne

Property: art'otel cologne
Address: Holzmarkt 4, 50676 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Cologne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Luxury Hotel in Cologne
#33 Romantic Hotel in Cologne
#45 Business Hotel in Cologne
Price Range (Based on Average Rates): ££
Hotel Class:4 star — art'otel cologne 4*
Number of rooms: 218
Official Description (provided by the hotel):
Inspiration’s everywhere at art’otel cologne. We’re opposite the Chocolate Museum in the Rheinau docks and a short walk from the World Heritage Cologne Cathedral. Visit the Altstadt (Old Town) to discover the Römisch-Germanisches Museum and the Wallraf Richartz and Ludwig Museum. You’ll enjoy 218 guestrooms, many with coloured cubes overlooking the harbour, Pan-Asian cuisine in our award-winning Chino Latino restaurant, an indulgent sauna and signature cocktails on our alfresco patio surrounded by SEO’s artwork. ... more   less 
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Also Known As:
Art`Otel Cologne Hotel Cologne

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