After our stay I sent the feedback email shown below and didn't get a response.
We thought you might like some feedback on our stay at your hotel last weekend.
We liked your hotel very much. It is such a nice change from the big company hotels. The staff at reception were all very helpful and pleasant. It was a pleasure to have breakfast in such tranquil surroundings. The room (number 63) and view exceeded our expectations.
Unfortunately the hot water broke down on the Sunday. That is not very convenient when you have just run a marathon. These things can happen but we think you could have made the situation better, even if the hot water couldn’t have been restored any earlier. When we checked out at 10:00 we were told the hot water had been back since 09:30. It would have been appropriate to ring us in our room and tell us that hot water was available, especially as we had already asked earlier about the situation. It would also have been appropriate to have made some gesture to recognise the inconvenience caused to us.
We hope these comments are helpful.More
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