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“Fine For a Short Stay”
Review of Wyndham Koeln

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Wyndham Koeln
Ranked #58 of 261 Hotels in Cologne
Plymouth, United Kingdom
Level 6 Contributor
360 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
“Fine For a Short Stay”
Reviewed 31 October 2013

This hotel is very convenient as it is just across the road from the railway station however we were on the second floor and the passage area reeked of nicotine plus there were cigarette burns on the side of our bath.Meals were very good and plentiful but when I ordered some cocktails at the bar the assistant said she could not make them as it was busy and would take time.Not a good recommendation especially as the said cocktails were on offer at the time.I would say it is OK for an overnight stay but is a noisy hotel because it is so close to the railway station.There were incredible views of the Cathedral from the hotel if anyone is interested in photography though and it was very clean.

Room Tip: We were in room 202 at the front of the hotel and it was very noisy.
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  • Stayed October 2013, travelled with friends
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Helpful?
Thank Sonia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this review, 15 November 2013
Dear Sonia B,

thank you for your recent stay in the Best Western Grand City Hotel Köln and thank you for your feedback. We assure you we will adopt measures regarding your comments about our bar service.
We hopefully welcome you back in Cologne.
Best regards
Your Guest Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Bangkok
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 October 2013

Central location, decent hotel and very friendly staff. Directly opposite Cologne Central Station and the Dom. Small supermarket in the train station will provide you with all the daily essentials. You can get to the airport in about 15 minutes on S13 local train. Room is comfortable and clean. Downside is that rooms on the Dom side can be a bit noisy from the traffic below. Free internet is fantastic. Rate was a bit high probably due to the K fair in Dusseldorf at that time.

Room Tip: Rooms facing the Dom has a nice view but may be noisy from the traffic.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank Joaquim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this review, 1 November 2013
Dear kaomangai,

Thank you for this wonderful feedback. We are delighted that you enjoyed your time here so much andwe say thank you! We look forward to hopefully welcoming you back in the Best Western Grand City Hotel soon.
Kind regards
Your Guest Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 October 2013

It was a last minute business trip so the hotel options were limited... even if a room could be found, normal business properties were charging upwards of €400/night. The Best Western at €200/night seemed a relative bargain. I made my choice based on tripadvisor reviews - specifically looking for negative feedback regarding the internet connect, which there appeared to be none. My experience, thus far (still have two nights to go):

a) Location - fantastic... directly across from the Koln hbf. Shops in the hbf are open late, great for picking up food or drink.
b) Service - friendly... front desk staff was good.
c) Air Conditioning - seemingly non-existent. If one turns down the temperature, hot air continues to pump out of the vents. I had to turn off the a/c and rely on open balcony door to provide some cooling. Of course, overlooking the main train station resulted in this being a rather noisy alternative.
d) Satellite television - my computer monitors (at work and home) are larger than the television. Although, this was not the main problem... I was restricted to news channels (France24, BBC, Bloomberg, CNBC) as I only comprehend English/French. Just one 'entertainment' channel in English would have been a blessing. Normally, this would not be an issue as I spend much more time online working or catching up with friends/family... but this wasn't really possible due to:
e) Horrible WIFI - ...periods of the day where it did not appear to work; so slow that it could not even complete a speed test. I (like a lot of business travellers, I presume) can put up with a lot in hotels but the quality of the internet connection is a 'make or break' item for me. Even if it were at 1.5 mbps I would have probably rated the internet 'average'... but there is no way it was even close to that.

If I was back for pleasure and the cost were €100/night I might consider a repeat visit... but, even with a price reduction, I would not consider the property for business. Great location though...

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ryan_yyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this review, 18 October 2013
Dear ryan_yyc,

Thank you for choosing the Best Western Grand City Hotel Köln for your recent stay and thank you also for your very valuable and detailed feedback.
We have read your comments with great interest. We assure you that your valuable criticism serves to check and improve our achievements steadily.
We look forward to hopefully welcoming you back at some stage in the future.

Kind regards
Your Guest Service Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster
Level 4 Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 October 2013

Booked a family room for two nights in August 2013, to explore Cologne while en route to Austria by train. Excellent location by main railway station and our room had a superb view of the cathedral too. Very friendly staff, who spoke English well. Excellent breakfast. Hope we'll get chance to return here some time!

Room Tip: Rooms at the front look out over the square, railway station and cathedral.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Pinza42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this review, 18 October 2013
Dear Pinza42,

Thank you for this wonderful feedback. We are delighted that you enjoyed your time here so much.
Your positive comments regarding the great location, good breakfast and friendly staff are most welcome and we all look forward to hopefully welcoming you back at some stage in the future.

Kind regards
Your Guest Service Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porto San Giorgio, Italy
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 October 2013

The hotel should be chosen for the fantastic position. In front of the station, you can go out and everything is there, trains to go easily to the exhibition centre, cathedral, restaurants and shop. Very useful all shops at the station, open till late, which is not so usual in Germany. Location is the plus of the hotel. It's also quite notwithstanding the close railway station. Bathroom is very small, but it's ok.
The only really negative point was the price but I have to say that this is common in exhibition period. Personally I find really crazy to triple prices during shows. Here price should be 100 euro max per night, instead I paid 300 euro per night and it has been a rip-off!! Do not visit Cologne during shows, if you can, this is my advice.

Room Tip: 2-3 floor...it takes ages to go down from the top
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  • Stayed September 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Piergiorgio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this review, 18 October 2013
Dear PiergiogioB,

Thank you for choosing the Best Western Grand City Hotel Köln for your recent stay and thank you also for your very valuable feedback. We are glad that you have enjoyed your stay with us and we hope to see you again on the next visit.
Kind regards
Your Guest Service Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 4 Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 September 2013

We booked too late for a business trip and ended up at the Grand City. Before arriving, I was very disappointed at having to stay in a Best Western for over a week. I was surprised that it wasn't as bad as I was anticipating. The location was great! Easy access to all modes if transport, only across the street from the main train station. The rooms were small but ok for one person, bed was comfy but can use puffier pillows. Closet and bathroom were tiny! Free wifi was a great perk. This was an acceptable hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travlil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this review, 18 October 2013
Dear Travlil,

Thank you for your recent stay and thank you also for your very valuable feedback. We are glad that you have enjoyed your stay with us and we hope to see you again on your next visit in Cologne.
Kind regards
Your Guest Service Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg
Level 5 Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 September 2013

Clean hotel - not fancy - but a good place to leave your bags and go see the city. The room is really small - so is the bathroom - but if you are just there overnight it is fine - not sure I would do more than one night there - but as I have said before - I am a snob in some ways.
A short walk into the Old town and the train station - so great in that way.
Was well priced , clean and safe - parking was about 400m away

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brett1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this review, 18 October 2013
Dear Brett1712,

Thank you for your recent stay and thank you also for your very valuable feedback. We are glad that you have enjoyed your stay with us and we hope to see you again on your next visit.
Kind regards
Your Guest Service Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Koeln

Property: Wyndham Koeln
Address: Breslauer Platz 2, 50668 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#20 Family Hotel in Cologne
#38 Luxury Hotel in Cologne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Wyndham Koeln 4*
Number of rooms: 131
Official Description (provided by the hotel):
All 131 rooms at our Cologne hotel enjoy a comfortable and modern design. Sound-proof windows and air conditioning ensure perfect sleeping comfort. Our hotel guests have free WiFi internet access in the entire hotel. Relax in the hotel bar with a cool "Kölsch" beer or a sparkling cocktail. The WYNDHAM Köln 's summer terrace is the perfect place to socialise in the summer months. The WYNDHAM Köln is located at the heart of the city, across from the Cathedral and central railway station. Cologne, the fascinating Rhine metropolis: 2000 years of rich history, gathering ground for people from around the globe, home to a vibrant art and culture scene of Cologne and extensive shopping miles, with a picturesque historic district and the trade fair grounds - all within just a few minutes' walking distance. In summer you can enjoy the view from the hotel terrace at the heart of Cologne while the city's night life pulsates outside. Relax with a cool Kölsch beer or a sparkling cocktail in the hotel bar "Le Perron" or on the terrace. Our hotel rooms are ideal for business travellers and visitors planning a short trip to Cologne. Our hotel's comfortable beds ensure a good night's sleep and tempt every guest to have a lie-in. The free WiFi internet connection in the rooms keeps you in touch with your colleagues, friends and family at any time of the day or night. All rooms are equipped with a desk, telephone, flatscreen TV and a safe deposit box. A free bottle of mineral water is on hand as refreshment. A kettle and a selection of teas & coffees provide you a relaxed start to the morning at the WYNDHAM Köln. ... more   less 
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Also Known As:
Four Points Hotel Cologne
Four Points Cologne
Sheraton Cologne
Cologne Four Points
Cologne Sheraton

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