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“Excellent location, great view of the Cathedral and great value for money”
Review of Wyndham Koeln

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Wyndham Koeln
Ranked #59 of 261 Hotels in Cologne
Reviewed 15 December 2013

We only stayed here for 1 night because we were traveling across Belgium and Germany by train. But we really enjoyed staying here.
The hotel is located right outside the central train station. The check in was fast. We checked in early which was no problem, We had a room with the view of the Koln Cathedral.
The room is a bit small, but very clean, gets plenty of sunshine and the bed is comfortable. Everything worked fine.
We opted not to buy breakfast at the hotel, since there are many shops at the central stations selling breads and other baked goods. The cathedral is so near, and the famous, wonderful Cafe Reichard is only very near.
We will definitely come to stay at this hotel again the next time we visit Cologne.

Room Tip: Get the rooms facing the front, you will get the view of the Cathedral. But you must compromise a bi...
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  • Stayed: June 2013, travelled with family
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Thank Ed-Henry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this reviewResponded 17 December 2013

Dear Ed-Henry,

Thank you for this wonderful feedback. We are delighted that you enjoyed your time here so much and all on the team say thank you! We look forward to hopefully welcoming you back in the Best Western Grand City Hotel soon.
Kind regards
Your Guest Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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355 - 361 of 930 reviews

Reviewed 2 December 2013

In terms of facilities and general comfort this hotel is what you would expect for a middle range hotel in a city centre the rooms-we had a superior room- are ok providing usual facilities though they are a little dated. The main problem is the noise. The hotel faces the railway station and a large square and the level of noise in the room is not at all good. We were also perhaps unfortunate to have some rather inconsiderate fellow guest who came back late and were also very noisy. I would not however stay here again unless the noise insulation was improved

Room Tip: Not facing the train station
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  • Stayed: November 2013, travelled with friends
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Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this reviewResponded 9 December 2013

Dear Phil C,

Thank you very much for your feedback.. We regret very much that our rooms have not corresponded to your expectations. With pleasure we reserve for your next stay if requested a room which is more quiet. We would be glad to persuade you with our service on your next stay.
Kind regards
Your Guest Service Team

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Reviewed 14 November 2013

For my first visit, I needed somewhere close to the station. This hotel was spot on. You can see the station across the square from the hotel. The staff were excellent and the room was perfect for one person. There was a double bed. TV was fine with instructions on how to operate it and the bathroom was large and roomy with a huger shower (Big enough to hold a party!). The room was clean and I had a good night's sleep. I would stay there again. I ate out so did not use the restaurant.

Room Tip: No tips. I was allocated my room and it was fine.
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  • Stayed: November 2013, travelled solo
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Thank Tyzllmyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this reviewResponded 15 November 2013

Dear Tyzllmyne ,

thank you very much for this great feedback. We are glad to persuade you with our staff, service and our rooms. We hopefully welcome you back at some stage in the future.
Kind regards
Your Guest Service Team

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Reviewed 2 November 2013

Just back from a 3 night stay in cologne. Reading some reviews we wouldn't of stayed here. However we wanted somewhere central and a good price so booked up. Thank you for a lovely stay. The staff were helpful, the room was clean, the bed very comfortable. We especially liked the complimentary water and the sweets left on the bed every morning. Thanks again. Would definitely stay here again if we are back in cologne.

  • Stayed: October 2013
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Thank travellingcouple_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this reviewResponded 15 November 2013

Dear travellingcouple_9,

thank you for your recent stay in the Best Western Grand City Hotel Köln and thank you so much for this wonderful feedback. We are delighted that you enjoyed your time here so much. We are glad to welcome you back soon.
Kind regards
Your Guest Service Team

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Reviewed 31 October 2013

This hotel is very convenient as it is just across the road from the railway station however we were on the second floor and the passage area reeked of nicotine plus there were cigarette burns on the side of our bath.Meals were very good and plentiful but when I ordered some cocktails at the bar the assistant said she could not make them as it was busy and would take time.Not a good recommendation especially as the said cocktails were on offer at the time.I would say it is OK for an overnight stay but is a noisy hotel because it is so close to the railway station.There were incredible views of the Cathedral from the hotel if anyone is interested in photography though and it was very clean.

Room Tip: We were in room 202 at the front of the hotel and it was very noisy.
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  • Stayed: October 2013, travelled with friends
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Thank Sonia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this reviewResponded 15 November 2013

Dear Sonia B,

thank you for your recent stay in the Best Western Grand City Hotel Köln and thank you for your feedback. We assure you we will adopt measures regarding your comments about our bar service.
We hopefully welcome you back in Cologne.
Best regards
Your Guest Service Team

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Reviewed 21 October 2013

Central location, decent hotel and very friendly staff. Directly opposite Cologne Central Station and the Dom. Small supermarket in the train station will provide you with all the daily essentials. You can get to the airport in about 15 minutes on S13 local train. Room is comfortable and clean. Downside is that rooms on the Dom side can be a bit noisy from the traffic below. Free internet is fantastic. Rate was a bit high probably due to the K fair in Dusseldorf at that time.

Room Tip: Rooms facing the Dom has a nice view but may be noisy from the traffic.
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  • Stayed: October 2013, travelled on business
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1  Thank Joaquim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this reviewResponded 1 November 2013

Dear kaomangai,

Thank you for this wonderful feedback. We are delighted that you enjoyed your time here so much andwe say thank you! We look forward to hopefully welcoming you back in the Best Western Grand City Hotel soon.
Kind regards
Your Guest Service Team

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Reviewed 14 October 2013

It was a last minute business trip so the hotel options were limited... even if a room could be found, normal business properties were charging upwards of €400/night. The Best Western at €200/night seemed a relative bargain. I made my choice based on tripadvisor reviews - specifically looking for negative feedback regarding the internet connect, which there appeared to be none. My experience, thus far (still have two nights to go):

a) Location - fantastic... directly across from the Koln hbf. Shops in the hbf are open late, great for picking up food or drink.
b) Service - friendly... front desk staff was good.
c) Air Conditioning - seemingly non-existent. If one turns down the temperature, hot air continues to pump out of the vents. I had to turn off the a/c and rely on open balcony door to provide some cooling. Of course, overlooking the main train station resulted in this being a rather noisy alternative.
d) Satellite television - my computer monitors (at work and home) are larger than the television. Although, this was not the main problem... I was restricted to news channels (France24, BBC, Bloomberg, CNBC) as I only comprehend English/French. Just one 'entertainment' channel in English would have been a blessing. Normally, this would not be an issue as I spend much more time online working or catching up with friends/family... but this wasn't really possible due to:
e) Horrible WIFI - ...periods of the day where it did not appear to work; so slow that it could not even complete a speed test. I (like a lot of business travellers, I presume) can put up with a lot in hotels but the quality of the internet connection is a 'make or break' item for me. Even if it were at 1.5 mbps I would have probably rated the internet 'average'... but there is no way it was even close to that.

If I was back for pleasure and the cost were €100/night I might consider a repeat visit... but, even with a price reduction, I would not consider the property for business. Great location though...

  • Stayed: October 2013, travelled on business
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1  Thank ryan_yyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra E, Manager at Wyndham Koeln, responded to this reviewResponded 18 October 2013

Dear ryan_yyc,

Thank you for choosing the Best Western Grand City Hotel Köln for your recent stay and thank you also for your very valuable and detailed feedback.
We have read your comments with great interest. We assure you that your valuable criticism serves to check and improve our achievements steadily.
We look forward to hopefully welcoming you back at some stage in the future.

Kind regards
Your Guest Service Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Koeln

Address: Breslauer Platz 2, 50668 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#20 Family Hotel in Cologne
#39 Luxury Hotel in Cologne
Price Range: £48 - £373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wyndham Koeln 4*
Number of rooms: 131
Official Description (provided by the hotel):
All 131 rooms at our Cologne hotel enjoy a comfortable and modern design. Sound-proof windows and air conditioning ensure perfect sleeping comfort. Our hotel guests have free WiFi internet access in the entire hotel. Relax in the hotel bar with a cool "Kölsch" beer or a sparkling cocktail. The WYNDHAM Köln 's summer terrace is the perfect place to socialise in the summer months. The WYNDHAM Köln is located at the heart of the city, across from the Cathedral and central railway station. Cologne, the fascinating Rhine metropolis: 2000 years of rich history, gathering ground for people from around the globe, home to a vibrant art and culture scene of Cologne and extensive shopping miles, with a picturesque historic district and the trade fair grounds - all within just a few minutes' walking distance. In summer you can enjoy the view from the hotel terrace at the heart of Cologne while the city's night life pulsates outside. Relax with a cool Kölsch beer or a sparkling cocktail in the hotel bar "Le Perron" or on the terrace. Our hotel rooms are ideal for business travellers and visitors planning a short trip to Cologne. Our hotel's comfortable beds ensure a good night's sleep and tempt every guest to have a lie-in. The free WiFi internet connection in the rooms keeps you in touch with your colleagues, friends and family at any time of the day or night. All rooms are equipped with a desk, telephone, flatscreen TV and a safe deposit box. A free bottle of mineral water is on hand as refreshment. A kettle and a selection of teas & coffees provide you a relaxed start to the morning at the WYNDHAM Köln. ... more   less 
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Also Known As:
Four Points Hotel Cologne
Four Points Cologne
Sheraton Cologne
Cologne Four Points
Cologne Sheraton

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