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“Great hotel and location but room cleaning was poor!!!” 3 of 5 bubbles
Review of Holiday Inn Express Cologne - Troisdorf

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Holiday Inn Express Cologne - Troisdorf
Ranked #56 of 262 Hotels in Cologne
Widnes, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great hotel and location but room cleaning was poor!!!”
3 of 5 bubbles Reviewed 3 September 2012

this is a really nice hotel and im not one to complain but i dont know if it was because we were english but the cleaning of the room was poor. the room itself and the hotel is lovely but our bedding on arrival had stains on and we had to go report it to reception! the pillows and beds are really uncomfortable compared to premier inns . the bedding wasnt changed once in 4 days yet walking past other rooms the cleaners were changing bedding!! our toilet had a really bad smell of urine like a public toilet but besdides that really good hotel...maybe it was just a bad experience but we would stay there again to give a second chance..... breakfast was german obviously and wasn't keen on it. really easy location for trains and car journeys, bowling close as well as fast food...good base for trips..bar very expensive better off going garage opposite for drinks and wasnt aware of the 120 euro deposit on arrival

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Gatesy82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nussbas, General Manager at Holiday Inn Express Cologne - Troisdorf, responded to this review, 17 February 2013
Dear guest,

Thank you for your feedback on our hotel.

We would be glad to welcome you soon again.

Kind regards,
Ayman Abou El Seoud
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

357 reviews from our community

Traveller rating
    53
    163
    102
    29
    10
See reviews for
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123
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 29 August 2012

We stopped at this hotel on route to Munich from the UK and found it to be a suitable hotel for our family. The room is very typical of a budget stop over hotel. It was clean and comfortable for our needs. The bar/restaurant were closed for refurbishment and we had to take breakfast in the conference room which was no inconvenience at all. The hotel has several fast food and family restaurants in walking distance and the train station is a pleasant 10 minute walk away. We went into Cologne by train for the afternoon and found this to be a pleasant break from the motorway. Overall a good stay...

  • Stayed August 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Stew_Gordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nussbas, General Manager at Holiday Inn Express Cologne - Troisdorf, responded to this review, 17 February 2013
Dear guest,

Thank you for your positive feedback on our hotel.

We would be glad to welcome you soon again.

Kind regards,
Ayman Abou El Seoud
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 22 August 2012

This hotel was clean and good for one night. The rate was good and included breakfast. Location was not far from city center. The rooms are on the small side but were nice to have baby beds and pull out extra bed available. I have never been to a hotel where the staff hide in the office and you have to stand at the desk to wait for them. This was a little bothersome.

  • Stayed August 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joanna O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cologne - Troisdorf, responded to this review, 15 September 2012
Dear Joanna O,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We appreciate your nice comment regarding cleanliness and location.

However, It sounds like we fell below your expectations especially on the poor customer service provided by our front desk. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai
Level Contributor
173 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 15 August 2012

This is a comfortable stopping off hotel close to Cologne - good train service from Spich station (within walking distance). Comfortable and clean rooms, friendly efficient staff and a good breakfast to see you on your way. What more could you want!

Room Tip: Request a room on the fourth floor
See more room tips
  • Stayed August 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GraemeShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nussbas, General Manager at Holiday Inn Express Cologne - Troisdorf, responded to this review, 17 February 2013
Dear guest,

Thank you for your positive feedback on our hotel.

We would be glad to welcome you soon again.

Kind regards,
Ayman Abou El Seoud
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gatwick
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 7 August 2012

This is a good hotel as a base for exploring Cologne and Bonn and further afield. It has good transport links (right by main road - but quite quiet inside) and on a main train line. There is not much in Spich (the village, near to Troisdorf) but we did eat well at the Italian restuarants in the village. One criticism of the hotel is that there was no Tourist Information, no brochures, no maps in the Hotel.
Also, we had a 'family' room, with one dbl bed and a sofa-bed. The sofa-bed was incredibly uncomfortable, so much so that we ended up putting it away and asking for extra duvets and blankets so we could put them on the floor and sleep there!

The staff were on the whole very helpful and friendly, and breakfasts were good and plentiful.

  • Stayed August 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank captainmummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nussbas, General Manager at Holiday Inn Express Cologne - Troisdorf, responded to this review, 17 February 2013
Dear guest,

Thank you for your positive feedback on our hotel.

We would be glad to welcome you soon again.

Kind regards,
Ayman Abou El Seoud
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corvallis, Oregon
Level Contributor
98 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 21 July 2012

I have stayed at this hotel on many trips to Bonn. The hotel has a very helpful staff and provides a good breakfast. The rooms are functional and clean. I recommend this hotel to people traveling to and through the Bonn/Koln region, particularly by car. I would prefer free internet in the rooms and more TV channels.

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bullwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nussbas, General Manager at Holiday Inn Express Cologne - Troisdorf, responded to this review, 17 February 2013
Dear guest,

Thank you for your positive feedback on our hotel.

We would be glad to welcome you soon again.

Kind regards,
Ayman Abou El Seoud
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melbourne,aust
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 3 June 2012 via mobile

Good value for families. Does the job adequately for a night stopover. Several restaurants close by. We tried the Mexican across the road. Don't bother food was crappy.
Good parking, room has everything you need with the exception of a bar fridge which can be a real pain if you want to keep items cool. Beer :)
Has free brekky but don't get your hope up as lots of tour groups stay here and they decimate the breakfast area one after the other! We ended up at mc Donald's for brekky which is 100metres across the car park.
An adequate cheap place for a night stopover.

Stayed June 2012, travelled with family
Helpful?
1 Thank Scullytraveller34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nussbas, General Manager at Holiday Inn Express Cologne - Troisdorf, responded to this review, 17 February 2013
Dear guest,

Thank you for your feedback on our hotel.

We would be glad to welcome you soon again.

Kind regards,
Ayman Abou El Seoud
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cologne - Troisdorf

Property: Holiday Inn Express Cologne - Troisdorf
Address: Echternacher Strasse 4, 53842 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Cologne
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#22 Best Value Hotel in Cologne
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn Express Cologne - Troisdorf 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
The Express by Holiday Inn Cologne-Troisdorf is a modern business hotel located within easy reach of the exhibition centre KÖLN MESSE, the Cologne/Bonn Airport (CGN), the main railway station and the business areas of Cologne and Bonn and the sports centre Köln ARENA. Both by car via the A 59 motorway and public transport, the hotel is perfectly connected to all business and leisure attractions in Cologne and Bonn. The Express by Holiday Inn offers accommodation for visitors to exhibitions like GamesCom, Anuga & Medica as well as shoppers headed for the old town, art and historical lovers enjoying the DOM, the shopping area of Cologne and Bonn and musical fans cheering at the Musical DOME. The Express by Holiday Inn offers 110 comfortably furnished rooms with chargeable High Speed Access, air condition, satellite and Pay TV, complimentary tea and coffee making facilities, en suite shower, hair dryer, high quality beds and sound proof windows. The hotel features both non-smoking and smoking floors as well as easy wheelchair access, a room with roll-in shower and special alarm systems. We invite our guests to enjoy a complimentary continental breakfast buffet to get the day off to a good start, while in the evening our Lobby Bar is worth a visit to relax and unwind. ... more   less 
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Also Known As:
Express By Holiday Inn Koln Troisdorf Hotel Cologne
Holiday Inn Troisdorf
Cologne Holiday Inn

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