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“Carnival hotel - during and after”
Review of Pullman Cologne

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Pullman Cologne
Ranked #6 of 263 Hotels in Cologne
Certificate of Excellence
Reviewed 10 March 2014

We arrived at the hotel on the Sunday just before Rosenmontag and stayed for five nights which meant we saw the hotel during and after the carnival. The Sunday evening was fairly busy in reception as there was a big party being held in one of the conference rooms. Despite this staff took the time to show us three different rooms as we'd asked for a high floor with a view of the Dom. We eventually chose a deluxe room on the third floor after being assured that it would be quiet and we wouldn't get any noise from the party. We also got a view of the Dom towers albeit over a few buildings but that was good enough for us.

The next day was very busy in the morning and really busy during the evening and the whole reception / bar area was taken over by a Carnival party. We made our way through the crowds and out past security. Coming back in we had to show our cards to be allowed through. I should add that we've got nothing against this and everyone was simply having a good time but there was no chance of a quiet drink in the hotel bar. The hotel was certainly taken over by Carnival as shown by a sign on the door which said Number one for Carnival. If you want to experience the unique aspects of the Carnival up close in your hotel then this is the one for you. I should add when we booked it we had no idea about Rosenmontag and when it was.

We didn't hear any noise through the hotel and slept soundly both nights so the recommendation by staff was correct. We were very grateful for that..

The rest of our stay the hotel returned to normal and we found staff to be very helpful whether it was giving directions or fixing the printer in the room which offers guests free internet usage.

The rooms were very clean and a fair size although the lack of a bath was a bit of a nuisance. Apparently deluxe rooms don't have baths but they have a walk in shower instead. This was a bit confusing on the hotel website as when you look at the deluxe rooms they appear to say that there is a shower and bath but a closer look shows that they list a shower, bath and other amenities for all rooms but there is a disclaimer that "Some of the facilities listed below may not be available for every room". My fault as I should have read it more closely but perhaps the management could consider listing the amenities by specific room type as many other hotels do.

There were free robes and slippers. The bathroom products were renewed each day unlike many other hotels. The widescreen tv had BBC 1 and BBC 2. We didn't use the breakfast or dining facilities as there were other options nearby.

The location was good with a ten minute walk to the Dom down Breite Strasse past lots of shops and less than five minutes to a few bars down Friesenstrasse. We didn't use the subway so can't comment on that. If you like the local Kolsch beer the Paffgen Brauhaus is less than five minutes walk.

If we came to Cologne again we would definitely stay here.

Room Tip: Deluxe rooms are on the third, fourth or eleventh floors and don't have baths.
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  • Stayed: March 2014, travelled as a couple
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Thank RhosdduRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeroen M, Manager at Pullman Cologne, responded to this reviewResponded 15 July 2014

Dear RhosdduRed,

many thanks for your comments here at TripAdvisor.

Indeed we are the place to be within Carnival, as we host during approximately two months the "Cologne's Dreigestirn" or Triumvirate - the Prince, the Peasant and the Maiden of Cologne, which is settled in the history of the hotel.

Therefore the location is visited by a lot of citizens of Cologne and also friends of the Carnival Period, but invites as well tourists to enjoy the fifth season.

We are looking forward to your next visit to Cologne - within or outside the carnival season.


With kind regards,


Jeroen Mollé
Director of Operations

Pullman Cologne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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415 - 421 of 1,843 reviews

Reviewed 27 February 2014

I stayed here for three nights during the week before Rosenmontag. Not an ideal time I admit - none of the benefits of carnival but a lot of the disruption. The day I arrived, the hotel lobby was packed with a brigade of brightly attired 'Oompah Oompah' members celebrating the run up to this season's carnival. Marvellous uniforms - but a bit noisy and certainly nowhere to sit. Same thing two days later. Fortunately, the reception staff had the good sense to install me on the eighth floor - far enough away from the jollities below to be completely quiet.

This is a first class business hotel with most of the facilities one would expect. My room nearly rated five stars: well designed, bright, quiet, first class view, tea and coffee making facilities, big flat-sceen television, easy to use safe, and comfortable bed. I could sleep well there. Unlike what it says on the leaflet in my room, the wifi is free to guests and is strong enough to support a decent video Skype call home. (You can even get BBC News and BBC 1 on TV if you scroll down far enough.) The only negative was in the bathroom. Now, I know hotels often use short baths, but this one was micro sized. I'm 5' 7'' tall and sitting in it, my knees could not extend beyond 90 degrees. But the rest of the bathroom was fine - and the whole room was spotlessly clean.

Most weeks, the public rooms would be fully up to four star standard. Breakfast was served in a large bright and very well laid out dedicated dining room. The choice was standard but the quality was good and the whole place seemed extremely well managed. But the main lobby lounge area was unusable - being given over completely to high round 'conference style' tables. Same thing for the bar.

I was in Cologne for a three day city break. The location of the hotel is not ideal - the U-Bahn stations at Appelhofplatz are just a little too far away - but it isn't nearly as bad as first appears. You don't need to run the gauntlet of the Zeughausstrasse and Burgmauer to get the the old city centre. Instead head south just one block and there is a very acceptable shopping pedestrian way called Breitestrasse which can take you all the way to the Hohestrasse in the old town, with just one major road to cross. And of course there are further shopping streets if you head still further south.

I didn't eat in the hotel. Leaving aside the Carnival celebrations, the restaurant is closed every Sunday and Monday evenings - and you do have to walk a fair distance to find lots of restaurants, There is room service if you can't be bothered.

The staff in the Pullman are excellent. Check-in and check-out are handled efficiently and in a friendly manner. Problems such as faulty equipment are dealt with within minutes.

At the beginning of my stay I was planning to give the Pullman just three stars (bath, location, public rooms etc) but that wouldn't have been fair. Its strengths exceed the irritations - which were largely due to the week in which I visited. Overall - even on that week - I enjoyed my stay there quite a lot.

Room Tip: Go for high room. There are three lifts - I didn't have to wait more than a minute or so for on...
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  • Stayed: February 2014, travelled solo
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Thank Happy_Pensioner_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

I stayed here for a city break and enjoyed a really nice room, overlooking the cathedral. The room was clean, the bathroom was too - great shower, robes and slippers! We didn't use the restaurant as the breakfast was 24 Euros each, prefer to eat locally to experience the local fare. Hotel staff were great, helpful and knowledgeable of the area.

Room Tip: We stayed on the 4th floor, not sure of the room type.
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  • Stayed: January 2014, travelled as a couple
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Thank RNCKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

Nice hotel, mist have been grand 5 or so years ago but starting to show its age in the room I stayed in.

However brilliant location in the centre for looking around, walking distance to decent restaurants and has underground parking.

Stayed: February 2014, travelled on business
Thank Dan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

Stayed here in october, but only just got round to reviewing.

The hotel was clean and spacious as youd expect from pullman, and the deluxe rooms had a fantastic view out onto the cathedral and the rest of Colognes sites. It was about a fifteen minute walk to get to most of the sites from the hotel, and the area felt safe and eclectic enough, surrounded by upmarket private art galleries.

A minor niggle was the checkin when our room was not ready even at 3.30pm, however they were very apologetic and allowed us a couple of free drinks as well as writing off the minibar tab unprompted.

Stayed: October 2013, travelled as a couple
Thank NapoleonSnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2014

This hotel was a Dorint before and it's located close to the heart of the city. The hotel needs a update in several parts like the restaurant and the elevator but overall it's a good business hotel. The standard rooms are small and the bathrooms a little out of date. The location is clean and overall in a good shape. Very positive are the nice breakfast and the very helpful staff! A negative point is the wine (!) bar and restaurant on the top floor. The service is not great and the wine list is bad, in quality and price! Don't get a wine by glass, very cheap wine for a high price! Overall a good stay but be sure you look for the right price and don't go there when a fare is happen, to expensive.

Room Tip: Get a bigger room then standard.
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  • Stayed: January 2014, travelled on business
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Thank Hahee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2014

Liked it but noise from the festival in the room was too much. So the windows do not keep the noise outside. Breakfast good and enough choice in different foods. The hotel seems to be a bit old the corridors and elevators would need some upgrading.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Sami S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Cologne

Address: Helenenstrasse 14, 50667 Cologne, North Rhine-Westphalia, Germany (Formerly Sofitel Kongress Hotel Köln)
Phone Number:
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#3 Spa Hotel in Cologne
#4 Business Hotel in Cologne
#5 Romantic Hotel in Cologne
#5 Luxury Hotel in Cologne
Price Range: £100 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Cologne 4.5*
Number of rooms: 275
Official Description (provided by the hotel):
The striking Pullman Cologne welcomes you to the center of this exhibition and media town, with its distinctive flair for artistic culture and Rheinischer joie de vivre. Enjoy the benefits of our exclusive location right in the heart of Cologne yet surrounded by calm, with stylish architecture, superb comfort and a distinguished ambience. The hotel offers the perfect setting for business meetings or gala dinners. ... more   less 
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Also Known As:
Pullman Cologne Hotel Cologne
Accor Cologne

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