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“Splendid Old World Hotel, noise issues” 4 of 5 bubbles
Review of Excelsior Hotel Ernst

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Excelsior Hotel Ernst
Ranked #2 of 262 Hotels in Cologne
Certificate of Excellence
Toronto, Canada
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Splendid Old World Hotel, noise issues”
4 of 5 bubbles Reviewed 20 September 2012

I selected this hotel at the recommendation of a colleague who works in the area and uses this hotel for guests to the company. I noticed it was perfectly located within just a few meters of the Hbf and nearly directly across from the Dom (cathedral). The ratings were all very good so I decided to stay for 3 nights while on business in Cologne. I have been to the city before and stayed at another hotel that was good but not this level.
The entrance to the hotel and greeting were outstanding. The staff were terrific and the person who checked me in took me to my room and showed me around. I had selected the least expensive option for a room and found the hotel was fully booked on my arrival so I had no option to upgrade. My room was nice appointed but very small and more seriously had no desk to put a laptop to work. As I was on business this was a rather significant inconvenience but I knew when I booked that I was taking the smallest and cheapest room. There was a large armchair in the room and I would rather have ditched the chair and added a small desk. On the positive side, my package included unlimited access to the minibar at no charge which I think is quite exceptional. Everyone was very welcoming and helpful. On the downside, during my stay, some serious renovations were being conducted on the breakfast room where a new carpet was being installed, and another room near mine. The noise was quite distracting and annoying and even took place early Saturday morning. I am an early riser so this was not the issue, but rather the constant drone of a concrete drill was tough to take. I think the hotel should have either posted this information for the period of the renovation or let me know on check-in and offered some kind of apology, voucher for a meal or a drink or something to compensate for this irritation. Two days of noise is a bit much in my view.
So overall I would say that the better rooms are worth the investment since they are clearly much superior to the entry level room. The breakfast was excellent, the staff were great with the exception of how they responded to my concern about the noise. I would definitely return but take an upgraded room. Cologne is a spectacular place to visit.

Room Tip: Do not select the lowest priced room unless you are not planning to work and are visiting for sights...
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  • Stayed August 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ChemProf9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Manager at Excelsior Hotel Ernst, responded to this review, 21 September 2012
Dear ChemProf 9,

Thank you for your detailed comment on the Excelsior Hotel Ernst. We are delighted to read that you have been pleased with our staff and that you was enthused about our entrance and the greeting. We regret that we could not reach all your expectations relating to the furnishing of your room. Furthermore we apologies for the noise due to the renovations on our breakfast room during your stay. We regret that you was disturbed and excuse ourselves for the inconvenience. We take your feedback very seriously and will introduce the necessary steps to rectify the problem for the future.

In addition we are glad that you enjoyed not only the unlimited access of the minibar but also the breakfast.
Your personal opinion is the basis for our employees to guarantee a consistently high level of service.

We are looking forward to welcoming you again at the Excelsior Hotel Ernst.

Für das Excelsior Hotel Ernst Team

Wilhelm Luxem
Geschäftsf. Direktor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,148 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
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Helsinki
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 September 2012

I stayed one night in this hotel in August and was very pleased with the facilities and the overall experience. We were particularly pleased with the service at our arrival, as we arrived before 8am and instead of just storing our luggage, the staff decided to upgrade us to a room that was already available and we were able to check in right away instead of the normal check-in time of 3pm. The breakfast selection was not huge but it was good quality and I was particularly happy to find soy milk on the menu. The room was nice, although the glass door and the telephone of the toilet puzzled us somewhat... Also, I can only agree on what has been said of the location: I arrived by train, and was happy to find the hotel very close to not only the cathedral but also the railway station.

Room Tip: I recommend the top floor.
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  • Stayed August 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Myyrnia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Manager at Excelsior Hotel Ernst, responded to this review, 20 September 2012
Dear voyager,

Thank you very much for taking time to evaluate our hotel in this portal. We are glad to read that you had a pleasant stay with us and that you appreciated the location directly to the cathedral. Furthermore we are suit reading that the kindness of our staff embellish your stay. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are especially happy about your positive evaluation. We are looking forward to welcoming you again soon.

For the Excelsior Hotel Ernst Team,

Wilhelm Luxem
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falirk
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 17 September 2012

This is a lovely hotel and its situation could not be bettered. It's immediately opposite the most famous building in the city i.e. the cathedral. It's also 100 yards from the railway station and the concert hall. The staff were lovely, especially in the bar and restaurants (both of which were superb). Our room was spacious, clean and very comfortable. Unfortunately, we didn't have a view of the cathedral, but it was only a few steps from the front door.

Room Tip: High floor with a cathedral view (not essential, but preferable)
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  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DomandPerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Manager at Excelsior Hotel Ernst, responded to this review, 18 September 2012
Dear voyager,

Thank you very much for taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are especially happy about your positive evaluation. We are looking forward to welcoming you again soon.

For the Excelsior Hotel Ernst Team,
Wilhelm Luxem
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ankara, Turkey
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 6 September 2012

we arrived in the morning before the check in time,so we left our luggage and went to explore the city.when we arrived in the evening we were very pleasantly welcomed by the reception, our luggage had been taken to our room.we were escorted to our room with explanations of the hotel and the breakfast room etc. with informations of how to use the big key.we stayed in room 354 facing the back street.the hotel is situated right across the dom.
internet in business center was very efficient.we stayed three nights and when we were leaving by train,bell boy helped us with our luggages and carried them to the station up to the line.station is very close just a few minutes.also very close to shopping streets.
breakfast was very good.service was excellent.hanse stube on ground floor served wonderful food.we had the chance to have breakfast twice (as breakfast hall was being renovated) and dinner once in this cosy atmosphere.smiling faces everywhere which makes you fell comfortable.

Room Tip: we stayed in room 354 and was very comfortable.a/c was very silent.we kept it on during the night.
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  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ayhan49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 7 September 2012
Dear Guest,

Thank you for your detailed and positive comment on the Excelsior Hotel Ernst.
We are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of service.
Looking forward to welcoming you again at our hotel in the not too distant future we remain

for the Excelsior Hotel Ernst team,

Wilhelm Luxem
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tortola
Level Contributor
142 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed 6 September 2012

We were booked for two nights at the Excelsior Hotel Ernst. Once again we had picked another winner. The hotel was situated at the foot of the famous Cologne Cathedral and was truly magnificent. In addition to the great location, the hotel staff was friendly, efficient and very helpful. The lobby and common areas exuded old world elegance, and our standard single rooms turned out to be junior suites. I loathed to leave the comfort of my room, but the world awaited and we set out to explore the Old City of Cologne.

  • Stayed November 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KiaOra97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 7 September 2012
Dear voyager,

Thank you very much for taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are especially happy about your positive evaluation. We are looking forward to welcoming you again soon.

For the Excelsior Hotel Ernst Team,

Wilhelm Luxem
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farnborough, United Kingdom
Level Contributor
103 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 30 August 2012

This is a fantastic hotel. Not just the central location by main train station and impressive cathedral. Not just in the elegant public spaces and well-equipped rooms. But in that intangible quality of a warm welcome and intuitive sense of hospitality that emanated from every member of staff we came across, whether at reception, chamber maids in the corridors, even the young chap who refilled our mini-bar like clockwork at the same time every evening. We were treated and felt like royalty, yet this is by no means an expensive hotel.

We arrived tired after a ridiculously early flight but even though our room wasn't ready (not surprising at 10am) the warm and calming reception made us feel better already. Even though our room wasn't ready until 4.30pm it was handled courteously and profesionally so we didn't begrudge them this one faux pas in an otherwise flawless stay.

We had a large and airy room with a huge comfortable bed and well-stocked mini-bar. Fabulous bathroom with two washbasins and a separate WC. If I'm going to be picky then the air-con was a bit noisy. Breakfast buffet was well-stocked and offered a varied selection. Service was impeccable.

Overall, staying here made a short city-break into an unforgettable mini-holiday. Thank you, Excelsior Hotel Ernst.

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 31 August 2012
Dear voyager,

Thank you for taking time to asses our hotel.

It makes us proud that we could convince you with our service philosophy “Your individuality is our excellence”. To all our staff it is priority to make our guests feel at home as much as possible and that is why we go for the extra step. We appreciate any kind of criticism. Your comments help us to improve our personalized service and to anticipate our guest’s individual desires.

We hope to welcome you again soon at the Excelsior Hotel Ernst.

For the Excelsior Hotel Ernst Team,

Wilhelm Luxem
Managing Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Excelsior Hotel Ernst

Property: Excelsior Hotel Ernst
Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
#3 Family Hotel in Cologne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne

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