I selected this hotel at the recommendation of a colleague who works in the area and uses this hotel for guests to the company. I noticed it was perfectly located within just a few meters of the Hbf and nearly directly across from the Dom (cathedral). The ratings were all very good so I decided to stay for 3 nights while on business in Cologne. I have been to the city before and stayed at another hotel that was good but not this level.
The entrance to the hotel and greeting were outstanding. The staff were terrific and the person who checked me in took me to my room and showed me around. I had selected the least expensive option for a room and found the hotel was fully booked on my arrival so I had no option to upgrade. My room was nice appointed but very small and more seriously had no desk to put a laptop to work. As I was on business this was a rather significant inconvenience but I knew when I booked that I was taking the smallest and cheapest room. There was a large armchair in the room and I would rather have ditched the chair and added a small desk. On the positive side, my package included unlimited access to the minibar at no charge which I think is quite exceptional. Everyone was very welcoming and helpful. On the downside, during my stay, some serious renovations were being conducted on the breakfast room where a new carpet was being installed, and another room near mine. The noise was quite distracting and annoying and even took place early Saturday morning. I am an early riser so this was not the issue, but rather the constant drone of a concrete drill was tough to take. I think the hotel should have either posted this information for the period of the renovation or let me know on check-in and offered some kind of apology, voucher for a meal or a drink or something to compensate for this irritation. Two days of noise is a bit much in my view.
So overall I would say that the better rooms are worth the investment since they are clearly much superior to the entry level room. The breakfast was excellent, the staff were great with the exception of how they responded to my concern about the noise. I would definitely return but take an upgraded room. Cologne is a spectacular place to visit.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Odigeo and Hotels.com so you can book your Excelsior Hotel Ernst reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Excelsior Hotel Cologne