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“A wonderful central city hotel”

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Excelsior Hotel Ernst
Ranked #2 of 261 Hotels in Cologne
Certificate of Excellence
Isle of Wight, United Kingdom
Level 5 Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“A wonderful central city hotel”
Reviewed 12 December 2013

A most excellent 5 star hotel, right in the city centre, close to the station, cathedral, Christmas markets and shopping centre. First class staff in all areas with particular reference to Patrick a most efficient and helpful concierge. Breakfast is to die for so make sure you do not miss it. All in all a great hotel.

Room Tip: As for an upper floor inside room overlooking the courtyard.
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HJardon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 31 December 2013
Dear HJardon,

Thank you very much for taking time to evaluate our hotel in this portal.

We are delighted to read that you have been pleased with our services and facilities and have forwarded your kind comments about our staff to the referred employee. Your feedback is most encouraging in our quest for quality and highest standards of service.

We are looking forward to welcoming you again soon.

For the Excelsior Hotel Ernst team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,194 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
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English first
Rome, Italy
Level 6 Contributor
103 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 9 December 2013

We have just returned from a three night stay in Cologne's Excelsior Hotel Ernst. The location was terrific--steps from the DOM and the train station. We walked all around the city, found convenient restaurants, etc. The service at the front desk and lobby staff was high quality, friendly and professional. It appears like a luxury hotel and at first blush so did our room. But, as we looked around and "lived" there, the luxury side was marred...worn furniture, hot water not working on one of the two sinks, empty water bottles found under the bed, towels not freshened. If it were not a luxury hotel, our expectations would have been lower. We had a light dinner in the bar our first night...we knew it was going to be pricey but it was worth it. The bar service that evening was professional and friendly which took the sting out of the prices. However, Friday night, a different gentlemen was tending the bar, an older, severe man, never smiled and we had our grappas and left.
We still had a great stay and 85% of the hotel is at that luxury standard...just gotta clean up the 15% to charge the rates that they do.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 31 December 2013
Dear Baya,

Not long ago you were our guest at the Excelsior Hotel Ernst. We would like to thank you for taking time to assess our hotel. We appreciate any kind of criticism. Your comments help us to improve our personalized service and to anticipate our guest’s individual desires. We are looking forward to welcoming you soon again, to finally convince you of the quality of our service.

For the Excelsior Hotel Ernst Team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pacific Coast Australia, Australia
Level 5 Contributor
90 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 29 November 2013

Mentioned as one of the best hotels in the world and deservedly so. Fantastic suite, overlooking the Cathedral was the perfect way to relax for a few nights. The fitness room, steam room and sauna were great, as were all the staff. Quality through and through. Highly recommended

Room Tip: We were in 301 and it was perfect!
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Macca6178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 31 December 2013
Dear Macca6178,

Thank you for your positive comment on the Excelsior Hotel Ernst.

We are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of service.

Looking forward to welcoming you again at our hotel in the not too distant future we remain

for the Excelsior Hotel Ernst team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cologne Germany
Level 5 Contributor
70 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 November 2013

Last week we held our Association Board Meeting and Annual General Meeting (AGM) at this hotel
The AGM was attended by 32 executives from all over Europe of which 27 stayed at the hotel. All the members werer hugely impressed with the exceptional high standards of this hotel which had the characteristics of being a family owned hotel. The food, the service, the location of the hotel was perfect,
The Excelsior Hotel Ernst deserves to be what it is.....is a Leading Hotel of the World

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnHCologneGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 31 December 2013
Dear johnH,

Thank you very much for taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are especially happy about your positive evaluation. We are looking forward to welcoming you again soon.

For the Excelsior Hotel Ernst Team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
scarborough
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 November 2013

I asked if I could get an iron/ironing board and was told that for safety reasons the hotel did not offer this service and was told the only option was to have it ironed for me at a cost of 7 Euros for 1 shirt. I understand the safety issue but surely one room could be made into an ironing room. I have never stayed at a 4/5 star hotel that doesn't offer an iron and ironing board when requested.The one thing every traveller has is crumpled clothes that need ironing. I would choose never to stay here again based on that and I visit Cologne twice a year.

Room Tip: Ask for a renovated room, there are qute a few rooms that are very dated and in desparate need of up...
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank juliaScarborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 15 November 2013
Dear juliaScarborough,

We appreciate your effort to assess our hotel. We deeply regret that we did not reach your expectations in every way this time. We will verify your remark immediately. That way we can resolve your point of criticism satisfactorily.

For the Excelsior Hotel Ernst Team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 November 2013

Great Location right beside the Dom Cathedral and the railway station as well as the shopping district. Gaffel brewery shares a common wall with the hotel, Fruh Kolsch is a stone throws away. The Party District is a good 10 mins walk. The rooms are huge with a bigger bathroom. The minibar was free. Breakfast is a never ending spread. Beautiful hotel and very friendly staff.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KabirGrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 15 November 2013
Dear KabirGrover,

Thank you for your positive comment on the Excelsior Hotel Ernst. We are delighted to read that you have been pleased with our services and facilities. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are especially happy about your positive evaluation. Looking forward to welcoming you again at our hotel in the not too distant future we remain

for the Excelsior Hotel Ernst team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Altos Hills, California
1 review
Reviewed 4 November 2013

We stayed at Excelsior Hotel for 10 days. The location is absolutely fantastic. It's located right across from the Cathedral, and is surrounded by excellent restaurants. I walked to the thermal waters of Cologne a few times. The hotel rooms had double windows that totally blocked the city sounds. Our room was large and very well lit. The room furniture was gorgeous. Besides the free minibar, we were served with a surprise every day. They ranged anywhere from great pastries to apples, to nuts. The staff was very friendly and knowledgable.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank golenaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 15 November 2013
Dear golenaz,

Thank you very much for taking time to evaluate our hotel on this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. We are looking forward to welcoming you again soon.

For the Excelsior Hotel Ernst Team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Excelsior Hotel Ernst

Property: Excelsior Hotel Ernst
Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
#3 Family Hotel in Cologne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne

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