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Excelsior Hotel Ernst
Ranked #2 of 262 Hotels in Cologne
Certificate of Excellence
Cologne
1 review
“Fantastic stat”
5 of 5 bubbles Reviewed 14 March 2014

Our room was large and roomy with great views. Everything we could want was there and it was very clean and comfortable. Staff in the hotel were helpful and friendly. Only disappointment was that the bar lacked character bug the drinks were lovely.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 28 March 2014
Dear William D,

Thank you very much for your visit of the Excelsior Hotel Ernst and we hope you had a safe journey back home.

We appreciate that you took the time to share your impressions with us via Tripadvisor.

We are very glad to hear that you enjoyed your stay with us and would like to welcome you again in the not too distant future.

With best regards for a lovely spring reason

Henning Matthiesen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,157 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
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English first
Hong Kong, China
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

The Excelsior Hotel Ernst is quite a historical hotel; once you step into the lobby there is a traditional atmosphere that is enhanced by the old fittings.

We stayed in a suite on the 4th floor, although the suite was quite dated, it was spacious and accommodating. As the original building was constructed in the Victorian era, not all the suites are the same. In this case there was a small corridor in the entrance leading to a living room, the bedroom was along the corridor and there was a dated but large bathroom with separate bath and shower and separate toilet and bidet area.

Accommodation the old wing is quite comfortable, some rooms may benefit from a renovation, though. There is no proper air conditioning system for summer, and instead the old rooms rely on a central fan system than blows air through the rooms, in the winter this can be set to heat, and there were numerous water radiators throughout.

In order to ventilate the room more in summer, you open the large windows, this was no problem for this suite as it faced the quiet inside courtyard, but may prove disturbing to any renovated rooms that face towards the city.

The bathroom is dated in style and fittings, but still luxuriously fitted with marble, there there is good water pressure. The bedding is disappointing with a very low queen-size bed and soft mattress.

It is a benefit that suites have a complimentary minibar. We were also brought treats everyday, once a platter of chocolates, once apple crumble, and on another brownies. It is these thoughtful touches that made the stay memorable.

The hotel’s main restaurant, Hanse Stube, is renowned in the city, and I believe that it truly deserves its reputation. The restaurant has beautiful period décor and comfortable seating. Both the cuisine and service is absolutely excellent. It is also not too overpriced with set lunch at around EU30. When we dined for lunch with set dessert the waiter also offered us additional chocolates, apparently feeling extra generous, he gave us 15 truffles and pralines!

Hanse Stube also serves buffet breakfast at around EU30, it is slightly steep. The variety of the food selection is not that great, but this is excusable since it is not such a large hotel; nonetheless each and every one of the buffet choices are of excellent quality. A la carte breakfast is also available. The service at breakfast is also excellent.

Additionally, the location of the Excelsior Hotel Ernst is very convenient. It is literally located opposite the Cologne Cathedral, and a 2-minute walk from Cologne Hbf Central Station. If you arrive by train, you should easily be able to walk with your luggage. It is very easy to get to the main attractions in the old tourist centre of the city from the hotel.

In summation, the Excelsor Hotel Ernst is a very good hotel in the heart of Cologne. The service and cuisine is absolutely excellent. However, some of the hardware in the accommodation is a bit dated and not up to stretch to be 5-star; it is the restaurant Hanse Stube that raises the hotel standard for me. Yet, I highly recommend this hotel, and will stay there again on my next visit to Cologne.

The hotel room tour video can be seen on my YouTube channel; classified978 Feel free to look at the enclosed photographs, the may tend to make hotels look even better than they appear in real life. I am an amateur photographer any you may be interested in my travel photos on my Instagram, username: narcissistic_john

Room Tip: I recommend newly renovated rooms. Rooms facing outwards to the city may be considerably louder than...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 6starluxurytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 11 March 2014
Dear 6starluxurytraveller,

Thank you for your detailed and positive comment on the Excelsior Hotel Ernst and your advises regarding the rooms in our hotel.

We are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of service. Please be assured that we take your feedback very seriously and we will consider it in our future planning.

Looking forward to welcoming you again at our hotel in the not too distant future we remain

for the Excelsior Hotel Ernst team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 27 February 2014

Travelled with work and my wife as a reward for doing well, had a great time in Cologne and was well looked after by the staff, would have been nice to have had tea/Coffee available in the room, but the drinks in the minibar are complimentary which was a nice idea.
Overall I would recommend the location, comfort and staff.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cornishrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 7 March 2014
Dear Cornishrob,

Thank you very much for your visit and that you took the time to share your expressions with us.

We are glad to hear that you have been pleased with your stay and would like to thank you for your advise regarding a facility for making coffee and tea at the room. Please be assured that we will discuss this for our future planning.

Your feedback is most important in our quest for quality and highest standards of service.

Looking forward to welcoming you again at our hotel in the not too distant future we remain

for the Excelsior Hotel Ernst team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 22 February 2014

This hotel is expensive and the Wifi is not cheap. That said we were treated fantastically by the staff amd the hotel is beautiful and perfectly maintained. The location is perfect for the trip to the Christmas market. We had a fantastic time and cannot find a fault with the hotel only positive comments. The free beer and drinks were a nice touch.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Princeginge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 26 February 2014
Dear Princeginge,

Thank you very much for taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are especially happy about your positive evaluation. We are looking forward to welcoming you again soon.

For the Excelsior Hotel Ernst Team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, United Kingdom
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 19 February 2014

First the pros, of which there are many:-

The hotel is well situated just across the road from the Dom and the centre of Cologne.
All of the staff were terrific and service was impeccable. The Concierge department were particularly helpful both via email prior to our stay and also during it.
The building itself is magnificent and the rooms clean and spacious. The free minibar (soft drinks and bottled beers) is a nice touch.
Breakfast is a good varied buffet but expensive.

The cons:-

I only really have one and to some people it may be nothing but important to me (and teenage son). Internet access !! Whilst it is good once you get on, access to the internet is difficult and expensive. I thought it may be just us but hearing other guests complain about the same issue it obviously wasn't. To be fair the reception staff sorted me out every time and gave me free access but I shouldn't have to keep going back to them every day to maintain access.
It is such a shame that a great 5 star hotel is let down by what should be an easy fix and it for this reason alone that I have given them a 4 star review instead of 5.

If internet isn't important to your stay then I wholeheartedly recommend this hotel but if, like me, it is then I would consider somewhere else.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 26 February 2014
Dear Phil G,

Not long ago you were our guest at the Excelsior Hotel Ernst. We would like to thank you for taking time to asses our hotel. We are delighted to read that you have been pleased with our services and facilities. We regret that we could not reach all your expectations and sincerely hope you accept our apologies for the inconveniences caused. We appreciate any kind of criticism. Your comments help us to improve our personalized service and to anticipate our guest’s individual desires. We are looking forward to welcoming you soon again, to finally convince you of the quality of our service.

For the Excelsior Hotel Ernst Team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest
Level Contributor
144 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 bubbles Reviewed 28 January 2014

I am staying in this hotel once per year during the ISM fair and I am happy to be back here because the people are very friendly and the new renovated rooms are very comfortable and cosy.The rooms have excellent beds and very nice finishings. The breakfast offer is amazing, only good quality products and a lot of organic diary products. The atmosphere in the restaurant is very pleasant too.
The location is also great,in the middle of the shopping area, near train station.
The only thing that I would like to mention is that with this high quality service( that includes free minibar too) the internet should be for free and of a better quality.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meda_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 17 February 2014
Dear Meda_C,

Thank you very much for taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service.

We are looking forward to welcoming you again soon.

For the Excelsior Hotel Ernst Team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 25 January 2014

We were a family of six adults and we had two rooms (each room had a king bed and an extra bed). Our experience at this hotel was varied. The rooms are very nice and the position of the hotel perfect, close to train station and opposite the cathedral. We did however have a few occasions where we found the staff to be rude and especially the doormen who questioned us more than once as to whether we were actually staying at the hotel. Once my son returned to get an umbrella which are free for guests use but was refused and had to go to reception and confirm room number, name etc. I returned once and was followed to the lift and had to confirm that I too was staying at the hotel. We also decided to have High Tea at the hotel which was a great disappointment. One pot of cream was sour and there were no staff on the floor attending the High Tea, so I went downstairs explained what had happened, they did replace the cream but I asked for a new plate and knife but they never returned and this did not get replaced.
Overall the hotel is in a great position and the rooms are very nice, we unfortunately had a few too many issues with this hotel for me to recommend it, as at times we were made to feel like we didn't belong there.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 698kazza1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 17 February 2014
Dear 698kazza1964,

Not long ago you were our guest at the Excelsior Hotel Ernst. We would like to thank you for taking time to assess our hotel. We appreciate any kind of criticism. Your comments help us to improve our personalized service and to anticipate our guest’s individual desires. We are looking forward to welcoming you soon again, to finally convince you of the quality of our service.

For the Excelsior Hotel Ernst Team,

Henning Matthiesen
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Excelsior Hotel Ernst

Property: Excelsior Hotel Ernst
Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
#3 Family Hotel in Cologne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne

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