We stayed here for 2 reasons:
2. Culinary experience at Hanse Stube Restaurant.
However, we were very disappointed with the check-in service.
We arrived at 12pm, and we had been told the room was not ready.
It was fine the first time as I already booked our lunch at Hanse Stube Restaurant for our culinary experience.
Three and a half hour later, we'd been told, the room was still not ready prepared.
A staff informed us, if we were in the hurry, they could give us another room, but the room won't be nicer than the current one.
So, we waited.
We paid good money for a-night stay here; and as a holiday maker, we really wanted to a good experience from the stay.
The staff offered us complimentary drinks and asked us to come back half an hour later.
It was 330pm.
Trust me, after having a lunch at the restaurant, there was only "this" much you can stomach in. All we wanted was to check in and a shower!
4pm. Still no room.
Nearly half of my day gone here in Cologne.
430pm and the room was ready finally.
Despite all the positive comments about professionalism, our stay was way to brief to leave another positive note.
Check in date: 31st May 2014More
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