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“Second visit and just as good.”

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Excelsior Hotel Ernst
Ranked #2 of 263 Hotels in Cologne
Certificate of Excellence
Reviewed 26 July 2014

Despite my last review's complaints about the WiFi we chose to stay here again because the Hotel itself is so good. The WiFi this time worked perfectly but is still chargeable which is a pet hate of mine in this day and age but to balance it out the minibar is free !!

This really is a great Hotel. Perfectly situated 1 minute from the train station and just across the road from the magnificent Dom cathedral.

I cannot fault the staff, they really are exceptional with special praise for the Concierge. Nothing is too much trouble and they organised everything we needed without any drama.

I think that next time we stay I'll try and get a rate with breakfast included. The buffet breakfast is excellent but fairly expensive especially when teenage son barely eats !!!

Many hotels claim to be 5 stars but not all achieve it on a daily basis.......The Excelsior Hotel Ernst certainly does.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Phil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded 26 August 2014

Dear Phil G,

Thank you again for visiting the Excelsior Hotel Ernst and for sharing your expressions with us.

Regarding your advice of the free WiFi I am pleased to inform you that we will implement a SuitePad in every room this year. This SuitePad is a kind of tablet PC and informs you and all guests about news of the Excelsior Hotel Ernst and the destination Cologne. With this SuitePad it is also possible to use the Internet for checking mails etc. Due to this implementation we are also planning to provide WiFi to all mobile devices free of charge.

And please just talk to our wonderful ladies at the reservations department about your next stay with us. They will love to help you to find a rate including the breakfast and to make sure that your next visit of the Excelsior Hotel Ernst is going to be planned perfectly.

We are looking forward to welcome you again in the not too distant future and to present all renewals to you.

With best regards

Henning Matthiesen
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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331 - 337 of 1,249 reviews

Reviewed 17 July 2014

This is a real 5 star hotel in the heart of Cologne (only 1 min from the railway station (Köln Hb).
Impeccable service, very nice room (and bed) and close to 'everything'.
Cafe Reinhard acroos the road has a nice breakfast (if it's not included in your room).
A dinner at the hotel restaurant (Hans Stube) is recommended.

Room Tip: Had a room against back yeard, very quiet. Air condition can be regulated by guest.
See more room tips
  • Stayed: June 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank EuropeanMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded 25 August 2014

Dear EuropeanMan,

Thank you for your comment regarding your stay. It will be a pleasure for me to forward your compliments to the entire team, because this means a wonderful incentive in our endeavour of creating unforgetable moments to our guests.

So, thank you again and we are looking very much forward to your next stay with us.

With warm regards,

Henning Matthiesen
Managing Director

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Reviewed 16 July 2014

Simply put, I loved this hotel. The service from check-in to check-out was first rate. The location, which is right across from the Koln Dom cannot be beat. The room was well appointed with large comfortable beds and a large modern bathroom. The breakfast buffet was one of the best I've experienced at a hotel, with a large selection. I would definitely stay here again when visiting this city.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank SquishyNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded 25 August 2014

Dear SquishyNJ,

First of all I would like to thank you for visiting the Excelsior Hotel Ernst and for leaving a comment on Tripadvisor.

The entire team is delighted to read that you have been pleased with your stay at our Hotel and that you will definitly visit us again at your next trip to Cologne.

We are wishing you all the best and are looking forward to welcome you again.

With kind regards,

Henning Matthiesen
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014 via mobile

This is my third week staying at Excelsior Hotel Ernst. Making this outstanding property my pied-à-terre in Cologne was a very wise decision! The owners have managed to keep the hotel up-to-date and still maintain its personality of a 150-year-old grand hotel. What I appreciate in particular is the fact that the hotel is family-owned and run. Being very luxurious and somewhat formal it still made me feel at home instantly. It's not one of those corporate style generic luxury hotels à la Hilton or Hyatt but a property with it's very own soul and charm! The rooms are generous with huge marble-clad bathrooms. Breakfast buffet is with mentioning and served in a beautiful setting.
The staff is very competent and warm-hearted without loosing a certain professional distance. The atmosphere is slightly formal but not stiff at all. Being a Leaders Club member I received a true VIP treatment throughout my stay. There is no reason not to stay at Excelsior Hotel Ernst. It deserves it's 5 star superior rating and ranks among the best hotels in German. And did I mention that it is virtuallt just next to the spectacular Cologne Cathedral? Thank you very much. I will be back for sure!

Stayed: July 2014
1  Thank xiaocai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded 25 August 2014

Dear xiaocai,

The entire Excelsior Hotel Ernst Team is delighted to read your wonderful compliments on Tripadvisor.

It is a pleasure for us to know that you feel at home by visiting our hotel and that you are rating us as one of the best hotels in Germany. This means a lot to the entire team and is a wonderful motivation to everyone of us.

We are looking Forward to welcome you again in the nearest future and remain

With warm regards

Henning Matthiesen
Managing Director

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Reviewed 14 July 2014

This is a very nice hotel, ideally located, in front of the train station (but no noise) and on the side of the Cathedral. The hall dates back from the 50's when the hotel was rebuilt, but it is sober and pleasant. The personel at the front desk is friendly. the rooms are modern, not too large but well equipped as well as the bathroom. Clients enjoy free access to the minibar. Breakfast is great with the buffet and a lot of things to eat from salmon, eggs, bacon... muesli, pastries, a wide range of breads, fruits..... only thing is that there doesn't seem to be wifi, and internet connection is very expensive.

  • Stayed: July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank luke393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded 25 August 2014

Dear luke393,

I would like to thank you for taking the tiome to leave a comment on Tripadvisor and for satying with us.

It is a pleasure to read that you enjoyed your stay with us and I will forward your compliments to the entire team as a motivation in our quest of quality and service.

We are looking forward to welcome you again at the Excelsior Hotel Ernst.

With best regards,

Henning Matthiesen
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

From the minute we arrived everything was perfect. Attention to detail, stunning rooms, friendly staff. It was a wonderful experience all round. Even got a special early breakfast in our room to allow us to catch an early train. Perfection!

Stayed: July 2014, travelled as a couple
Thank Casper V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded 25 August 2014

Dear Casper V,

In the name of the entire Team of the Excelsior Hotel Ernst I would like to say thank you for your wonderful compliments.

It is a huge motivation to everyone of us to get such lovely comments and we are delighted that you took the time to let us know about your impressions.

We are looking very much forward to welcome you again.

With best regards,

Henning Matthiesen
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

We were wowed by this beautiful hotel from the minute we arrived, soaking wet from the train station! We were greeted with warmth and helpfulness and that continued throughout our stay. The breakfast was absolutely amazing! Too much to choose from! The free mini bar was a nice touch, but we agree that we would forego that for free wi fi. Otherwise, a definite thumbs up for this hotel that is so close to everything!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Sn0wbunny44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded 25 August 2014

Dear Sn0wbunny44,

Thank you for your generous comment and for taking the time to share your expressions with us. We are glad to see that you have been pleased with our service and quality.
Regarding your advice of the free WiFi I am pleased to inform you that we will implement a SuitePad in every room this year. This SuitePad is a kind of tablet PC and informs you and all guests about news of the Excelsior Hotel Ernst and the destination Cologne. With this SuitePad it is also possible to use the Internet for checking mails etc. Due to this implementation we are also planning to provide WiFi to all mobile devices free of charge.

We are looking forward to welcome you again in the not too distant future and to present all renewals to you.

With warm regards,

Henning Matthiesen
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#2 Family Hotel in Cologne
#3 Business Hotel in Cologne
Price Range: £147 - £484 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 137
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne

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