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“Best Hotel in Köln”

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Excelsior Hotel Ernst
Ranked #2 of 262 Hotels in Cologne
Certificate of Excellence
New York City, New York
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Best Hotel in Köln”
Reviewed 4 June 2010

A lovely experience. Room was huge, service perfect, atmosphere wonderful. All in the shadow of the Kölner Dom. A must for a romantic getaway. Actually a very good deal for the money, although it is not inexpensive.

The downstairs bar is great -- very cozy. Buffet breakfast was totally amazing. Perhaps the nicest hotel I've ever been in.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank bonnlieber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEMark, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 10 June 2010
Dear voyager,

Thank you very much for taking your time to evaluate our hotel on tripadvisor.

We are glad to read that you appreciated the stay with us, especially the design of our rooms with a romantic view of the Kölner Dom.

Your evaluation is a wonderful motivation for our employees to guarantee a consistently high level of service. Therefore, we are very happy about your positive comments.

We are looking forward to welcoming you again at the Excelsior Hotel Ernst.

On behalf of the Excelsior Hotel Ernst Team
Wilhelm Luxem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,170 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Amsterdam
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 May 2010

Got an upgrade as a LHW club member. For only 50 euro' s a night extra I was offerd a suite onthe second floor with three balconies and dirct view on Dome.
Service perfect, breakfast expensive but excellent. The only place to stay in Cologne.

  • Stayed May 2010, travelled solo
    • Value
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Helpful?
Thank amsterdamrobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHEMark, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, 10 June 2010
Dear voyager,

Thank you very much for taking your time to evaluate our hotel on this site.

We are glad to read that you enjoyed your stay at our hotel. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore, we are especially happy about your choice of the Excelsior Hotel Ernst as "the only place to stay in Cologne".

We are looking forward to welcoming you soon again.

On behalf of the Excelsior Hotel Ernst team
Wilhelm Luxem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wayne, New Jersey
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 April 2010

we had a belated honeymoon, being we married in December and we decided to goto Paris, Cologne Germany and Amsterdam... we JUST got back. trip was from march29-april 6...
we were on somewhat of a budget being we are traveling to so many cities yet we wanted quality!
this hotel was PERFECT for that! Great Price, Location and Room for a Petit Price... well, compared to some of the other hotels!
we had a garden room (which was quiet but not really a garden but cute none the less).
the room was HUGE and had great space for our stuff. big bathroom and jet tub in the superior room. it's an older hotel so it's not perfect and plush but for the price and free mini bar, spa & location it was really amazing! you are literally right next to the Dom Cathedral! you can trip over it as you are walking out of this hotel. . . it's an amazing site to see.

you can walk to EVERYTHING from this hotel. . .
Cologne, aka Koln is a GREAT city with loads of things to do for young couples and people of all ages really. beer gardens, bars, chocolate museum, GREAT RESTAURANTS AND FOOD. . .
we LOVED this part of our trip a lot!
the people at the hotel gave us great recommendations for food, shopping and sightseeing.
over all, this hotel was GREAT... staff was EXTREMELY HELPFUL and kind. . . and rooms were clean, cute and beds...VERY COMFY!
A RATING!!!

  • Stayed April 2010, travelled as a couple
    • Value
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Helpful?
Thank SINGSTHESONGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 4 March 2010

From stepping onto the red carpet, to the check in and the receptionist taking us up to our room and showing us around, to the night porter asking id we would like an early morning call when we arrived back in at 3am, breakfast maitre'd and waiting staff the service in this hotel is superb, not over board and not pushy just right.
The Bang and Olsen TV looked a little out of place in a room that is quite traditional, the bathroom was huge, granite and marble with a fantastic bath tub and shower. Very nice toiletries too, lovely bath robes and best hotel slippers i've had
The overall service is second to none, The free mini bar did only contain plane, fizzy and flavoured water, beer and juices, but when was asked for more water it were refilled immediatly.

  • Stayed July 2009, travelled as a couple
    • Value
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Helpful?
Thank UK_Baldrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi, Kenya
2 reviews
Reviewed 5 February 2010

By far, the best service I have ever had in Europe. Everyone from the front desk, to the concierge to the housekeeping were friendly, professional and extremely efficient. The hotel is in a perfect location, overlooking the Dom (Cathedral) and very close to some great shopping. Everything you need is in walking distance.

Make sure you check out the Gaffel am Dom - adjacent to the hotel, I went there every day!

  • Stayed December 2009, travelled solo
    • Value
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    • Service
Helpful?
Thank Sham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 January 2010

I stayed here for one night, with exorbitent price. Room was filthy, smelled of cigarettes, and the bathroom was smelly. Oldfashioned airconditioning pipes going through the window. Television was from the 1950s, and for the prices they should have had free internet access from the rooms. Hotel minibar didt offer surpises. They should have offered at least a bottle of champagne for the NewYear.
Sauna was clean and good, but only cold showers.
This hotel needs urgent modernisation. Excellent location near the station.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
4 Thank MyCherries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Hollywood, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 January 2010

The Excelsior Hotel Ernst is of the finest class. The service is at the highest level of class. However, at no point do they make you feel uncomfortable. The entire staff is full service and highly attentive without being snobby. Their only goal is to make you comfortable and enjoy your stay and oh they do!

The bathrooms have the biggest and most comfy towels I've ever seen at a hotel! The tub is so big and nice I even relaxed and took a bubble bath.

This is one of the nicest hotels I've ever stayed at in my life and I've stayed at many nice hotels. I highly recommend this hotel. In fact, I would go as far as to say, if you are in Cologne, the place to stay is the Excelsior Hotel Ernst.

Stayed December 2009
Helpful?
Thank vikkikaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excelsior Hotel Ernst

Property: Excelsior Hotel Ernst
Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
#3 Family Hotel in Cologne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne

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