I have stayed here frequently and always been satisfied as the location and price suite me. However this time I was badly disappointed. I met with a group of 6 of my customers in the bar at 7.30pm and seeing that the restaurant was not too busy, we decided to eat there a little later. At 8.30 we requested a table for 7. The restaurant was half full (we counted no more than 30 diners) but we were told we would have to wait for a while for them to arrange a table and that we would not be served until 9.30 because they were too busy. To put it mildly we were a little surprised to be treated like this by a hotel that claims to cater for business travelers and is located in a town where there is a major trade show complex. So I had to go find somewhere else to eat with 7 tired colleagues and customers.
- Official Description (provided by the hotel):
- The 4-star Mercure Hotel Severinshof Köln City is right at the heart of the lively metropolis, in the popular Severinsviertel area. In just a few minutes, you can reach the old town, the famous cathedral, main train station, Lanxess Arena and exhibition center. The hotel has 253 modern non-smoking rooms with free WIFI. We have 6 rooms that can accommodate up to 200 people available for your event. At RELAX - FOOD, DRINKS & YOU, you can eat and drink in a relaxed lounge atmosphere with a large sun terrace. ... more less
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- Also Known As:
- Mercure Hotel Cologne
- Mercure Severinshof Koeln City