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“A good business hotel close to the centre”

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Mercure Hotel Severinshof Koeln City
Ranked #16 of 263 Hotels in Cologne
Certificate of Excellence
Reviewed 3 October 2013

Typical business hotel handy for visiting the centre of Köln. Good choice for breakfast, friendly staff, quiet comfortable rooms, and the room was very clean. Has garage parking (small spaces though) - but you have to pay.

Room Tip: We had a room overlooking the central quadrangle - very quiet
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  • Stayed: September 2013, travelled with friends
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1  Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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240 - 246 of 1,234 reviews

Reviewed 18 September 2013

Wow, this hotel was terrible. Given a smoking room when asked for non-smoking. Flush was totally broken. When I complained they say, basically, tough. We'll get someone to fix the flush. Of course, they had zero urgency and did not bother. Rude people at the reception. Its should be a 2 star hostel and that would be generous.

Take your money and your good humor elsewhere because this place will hurt you on both fronts.

  • Stayed: September 2013, travelled on business
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1  Thank itspokemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

stayed in mercure with friends and found it to be just what we needed for a short break in Cologne.Rooms were clean and tidy, with a nice breakfast included.
Location was a stroll to the city centre., but not excessive and a few bars dotted along the route which was handy.
All in all for what we paid, could not fault and would use this brand again.

  • Stayed: January 2013, travelled as a couple
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Thank chrisnlil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013

  • Stayed: August 2013, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank OdieUK
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 21 August 2013

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Bambang S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 15 August 2013

We usually like Mercure hotels and have stayed at several in both Germany and Italy. This one, however, is in a terrible location (tons of construction surrounding it), is loud (as it is right next to a train station and a busy bouelvard), has filthy carpets, and the most rude, obnoxious front desk gal I've ever come across in 35 years of traveling. When we arrived she couldn't find our reservation and seemed very mad at us about that. Since we had friends coming to pick us up in less than an hour and we still needed to change, I asked if there weren't rooms available anyway. She said yes, but "it's a lot of work for us to give you a new reservation if you already have one." Huh? She kept wanting to figure out why she couldn't find the reservation. I finally told her I didn't care WHY she couldn't find it or, frankly, how much extra work it might be for her, please just give us a room. She was making such a to-do about it! After having me fill out a sheet, she started to input my info into her computer and asked to verify the spelling. That prompted my 19 yo daughter (who had made the reservation by phone 2 days earlier) to suggest that perhaps the original reservation was misspelled. Sure enough, the front desk gal finds it and instead of apologizing to us for her crappy attitude, she said to my daughter, "Well, I wish you had said that when you first came in." As if it was HER fault for misspelling the reservation!! This young woman never once smiled, not even when we first came in. She should definitely not be in Hospitality and she would be fired if she worked for me.

  • Stayed: April 2013, travelled with family
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6  Thank kaydee7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank PJordan52
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Hotel Severinshof Koeln City

Address: Severinstrasse 199, 50676 Cologne, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Süd
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Cologne
#22 Best Value Hotel in Cologne
#30 Romantic Hotel in Cologne
#39 Business Hotel in Cologne
Price Range: £67 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Severinshof Koeln City 4*
Number of rooms: 253
Official Description (provided by the hotel):
The 4-star Mercure Hotel Severinshof Köln City is right at the heart of the lively metropolis, in the popular Severinsviertel area. In just a few minutes, you can reach the old town, the famous cathedral, main train station, Lanxess Arena and exhibition center. The hotel has 253 modern non-smoking rooms with free WIFI. We have 6 rooms that can accommodate up to 200 people available for your event. At RELAX - FOOD, DRINKS & YOU, you can eat and drink in a relaxed lounge atmosphere with a large sun terrace. ... more   less 
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Also Known As:
Mercure Hotel Cologne
Mercure Severinshof Koeln City

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