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“Decent hotel beware of staff”
Review of Hotel Alt Deutz

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Hotel Alt Deutz
Ranked #196 of 261 Hotels in Cologne
Reviewed 23 June 2014

The hotel has 2 buildings very close to each other, don't just look at the pictures make sure you ask which building your room will be and check the room.

It is close to the train station (which is one stop from the main station) and 20-25 minutes walk to Kölner Dom/center over the bridge.

The rooms are tidy, clean and have enough room for 2 with a decent bathroom including a shower. Breakfast is surprisingly good.

The downside for me is the staff; house keeping tried to get in the room at 8.30 with his key and after one knock. I told the receptionist the incident and suggested that they warn the staff as 8.30 is a very early hour (not close to check-out time) and they should check better if guests were still in the room. The receptionist responded me that this was not a 4-5 star hotel and they only have one house keeper therefore it may happen also told me I should have hung the "do not disturb" sign to the door. ( as if it is acceptable for house-keeping to get in the room before check-out time if there is not a sign) I explained that the sign is in German and suggested they could at least add English version so that the non-German speaking guests could understand the sign and use it if that is the case. She told me that I could always go to the reception and ask what the sign meant.

So beware that the sign written in German in the room means "do not disturb" (or something like that) and make sure you use it, otherwise be ready for house-keeping while sleep.

Stayed: June 2014, travelled with friends
Thank Yaseminyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SR_Robinson, Manager at Hotel Alt Deutz, responded to this reviewResponded 25 August 2014

Dear Yaseminyy,

first of all we would like to thank you for your stay at Hotel Alt Deutz City-Messe-Arena and for taking the time to leave your open feedback of your experience.
Certainly we are very much interested in the opinions of our valued guests and therefore your comments are very helpful to us in terms of guest services and facilities.
We regret that your experience with regards to our housekeeping and reception staff were not satisfying, however would like to state, that in general most of our guests find our team members very friendly and professional. With regards to the mentioned situation we analysed what happened and double-checked on the procedures in place for our housekeeping staff. We do indeed respect our guests privacy and therefore ask to use the provided “Do not disturb” sign. For any questions, requests and wishes, our reception team is happy to assist.
Dear Yaseminyy, again we would like to thank you for your open words and we hope we still may welcome you again as our valued guest again some time in the near future. Simply book online through our hotel's website and make sure you benefit of our best-price-guarantee


With warm regards,

on behalf of the entire team of Hotel Alt Deutz City-Messe-Arena,

S.R. Robinson
-Manager-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (271)
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101 - 107 of 271 reviews

Reviewed 18 June 2014

stayed for 2 nights only. Convenient location close to train station. Nice neighborhood, shops/cafes not tourist oriented, more for locals, good atmosphere!

room standard is simple, overall ok, shower drain was clogged.

  • Stayed: May 2014, travelled on business
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Thank Mati K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SR_Robinson, Manager at Hotel Alt Deutz, responded to this reviewResponded 10 August 2014

Dear Mati K

we would like to thank you for staying at Hotel Alt Deutz City-Messe-Arena, and for your kind feedback. We are happy to read that you had a good time in Cologne and took advantage of our very central location and the shops and cafés in our neighbourhood. Please come back to stay with us for your next visit to Cologne. We would be happy to welcome you again.


With warm regards,

on behalf of the entire team of Hotel Alt Deutz City-Messe-Arena,

S.R. Robinson
-Manager-

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Rented hotel for two nights. Only 1 stop away the Dom... with an often-running train.
Got upgraded to a better room for free.
Free Wifi - though isn't fast enough for skype, but you can get by.
Bathrooms, rooms is great.
The reception is a little gross looking, but the rooms aren't. So don't judge a book by its cover.
The price was great for what we got. VERY VERY VERY happy.
Oh and everyone speaks english too!

  • Stayed: June 2014, travelled solo
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Thank maha m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SR_Robinson, Manager at Hotel Alt Deutz, responded to this reviewResponded 10 August 2014

Dear maha m,

thank you very much for your stay at Hotel Alt Deutz City-Messe-Arena and for taking the time to give us your feedback. We are happy to read you had an enjoyable stay at our hotel and hope you will come back to stay with us for your next visit in Cologne.

With warm regards,

on behalf of the entire team of Hotel Alt Deutz City-Messe-Arena

S.R. Robinson
-Manager-

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

I was amazed how good this hotel was considering how little we paid. The staff were helpful (although we had few interactions with them). The breakfast was a nice extra and met our needs. The room was basic but quiet, clean and comfortable. As for location, it was a comfortable 20/30 minute walk to the centre, so you don't need to rely on public transport.

  • Stayed: August 2013, travelled with friends
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Thank dec1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SR_Robinson, Manager at Hotel Alt Deutz, responded to this reviewResponded 13 June 2014

Dear dec1991

thank you for your stay with us and for taking the time to give us your valued feedback. We are very pleased to read that you enjoyed your stay and liked our extended continental breakfast buffet as well as the central location opposite Cologne's old town and only a short walk to the heart of the city.

We would be happy to welcome you again. Simply book online through our hotel's website and get an extra 5% discount on our roomrates.


On behalf of the entire team of Hotel Alt Deutz City-Messe-Arena

S.R. Robinson

- Manager -

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

I stayed 14 nights in February, and I loved the style. The hotel assigned me its first floor room as I have mobility problem, and I just felt like at home. The location was just fine, with several stores and restaurants just around the corner. I definetly would stay there again if I go back to Cologne...

  • Stayed: February 2014, travelled on business
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Thank marycarvajal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SR_Robinson, Manager at Hotel Alt Deutz, responded to this reviewResponded 30 May 2014

Dear Marycarvajal

we would like to thank you for your stay with us and for taking the time to give us your comments. We are happy to read that you enjoyed staying with us and that you fellt like at home. We always try to fulfil our guests booking requests.

We would be happy to welcome you again and to assist with any requests you may have during your stay. Simply book online via our homepage and get an extra 5% discount.

With warm regards,
on behalf of the entire team of Hotel Alt Deutz City-Messe-Arena

S.R. Robinson
- Manager -

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

We stayed for two nights in this hotel. We were received quite well during the evening by a helpful stafmember who showed us to our room and took the time to give us some directions.
The room was small, basic, but also nice and clean, and we didn't spend any time there except to sleep, so the size didn't really matter.

The breakfast was quite good, a lot of choice and quite tasty.

There is a tram station close by and the trams ride until midnight I think, but even if you decide to go by foot, the triangle is like 5-10 min away, and from there it's not very far to the Dom.

There was some rumor sometimes during the night from young people who arrived drunk in the hotel, but the noise did not last long luckily. We were also there during a discount weekend, so I guess we could have expected that a little.

All in all we had a good experience here, and would stay here again.

  • Stayed: March 2014, travelled as a couple
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Thank JonVD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SR_Robinson, Manager at Hotel Alt Deutz, responded to this reviewResponded 14 April 2014

Dear JonVD

thank you very much for your stay at Hotel Alt Deutz City-Messe-Arena, Cologne.

We are happy that you enjoyed your stay and in particular our popular extended continental breakfast buffet. It is nice to read that you found the central location opposite Cologne's old town and only a 10 minutes’ walk to the heart of the city a benefit to your stay.

For your next stay in Cologne we hope to see you again. Did you know: all bookings directly through our website guarantee 5% discount and are therefore the best value offered anywhere. That’s our guarantee.


With warm regards,
on behalf of the entire team of Hotel Alt Deutz City-Messe-Arena

S.R. Robinson
- Manager -

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2014

I had decided to arrive 2 days before the Einsenwarenmesse in March 2014, to help set up and organize, etc (My company was participating). So I wanted to stay some place close by and inexpensive, and found this suitable.
Its a sweet little budget hotel near the Messe Station. Only a 10 Min walk to the Exhibition Grounds, which was very convenient for me. The location is also very nice as the area has a fair amount of Bars / Restaurants, etc.
The staff were very nice, as they made me make an international call (outgoing) for free. Its a very quiet hotel. Nice place to get a coffee and read a book during the day in the dining area.

PRO's - Location, cost, staff, ambience, peaceful

CON's - Room size, no elevators (if with heavy luggage), needs a small kitchen for light snacks and drinks (only chocolates and chips in vending machine).

  • Stayed: March 2014, travelled on business
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Thank Ike666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SR_Robinson, Manager at Hotel Alt Deutz, responded to this reviewResponded 14 April 2014

Dear Ike666

Thank you very much for your stay at Hotel Alt Deutz City-Messe-Arena, Cologne.

We are pleased to read that you enjoyed your stay and took advantage of our central location near the fairground.

For your next stay in Cologne we would be happy to welcome you again. Simply book directly through our website and benefit from our online discount of 5%: always best value for money on the web.


with warm regards,
on behalf of the entire team of Hotel Alt Deutz City-Messe-Arena

S.R. Robinson
- Manager -

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Alt Deutz

Address: Graf-Gessler-Str. 13-15, 50679 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Cologne > Deutz
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #196 of 261 Hotels in Cologne
Price Range: £39 - £562 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Alt Deutz 3*
Number of rooms: 41
Official Description (provided by the hotel):
In the heart of Cologne, this hotel offers bright rooms with cosy interiors and free Wi-Fi. The KolnMesse Exhibition Centre and the Lanxess Arena are a 4-minute walk away. A cable TV, work desk and telephone with free, unlimited calls to German landlines are featured in the rooms at the Hotel Alt Deutz City-Messe-Arena. A free bottle of mineral water is offered each day. A rich continental and healthy breakfast is served each morning at the Alt Deutz. Cologne's Old Town and Cologne Cathedral can be found within 2.5 km. These are just 1 stop from Koln-Deutz Train Station, 900 metres from the hotel. ... more   less 
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