The good: Easy to get to by metro. Impressive building and a great conversion. We had a split-level room, where one ascended via spiral staircase to the bedroom upstairs. There was a half-bath upstairs and a full-bath below. The beds were comfortable, the desk useful, the free mini-bar stocked with water, still & sparkling, cola and sparkling apple juice, as well as two beers. We enjoyed the room immensely. We had several issues crop up during our stay, and all were handled promptly by the staff, who were uniformly friendly and helpful. I'd like to add that the ultra-efficient house-keeping staff member that took care of our room was stellar. Spotless.
The bad & the curious: Nothing major, but there were some minor disappointments and I don't believe it's entirely fair to point them at the hotel. So count this as more curious oddities than bad.
Online booking services show that the rooms come with bathrobes and slippers. Nope.
Online booking services show 6 hours of free internet. Not only did this require a face-to-face with the reception desk with paperwork in hand, it ended up being 6 hours across the entire booking. So beware, and make sure you log out of their guest management software! Otherwise those hours will be gone.
Online booking service shows that room comes with a double bed. Two twins pushed together, although the last night, the housekeeper, bless her heart, put a fitted sheet over the two, helping to hold them together.
Last was that there was no mention of the rooftop terrace being closed or the top floor restaurant being closed. Until after we got there. Funny enough, if I'd have read the Trip Advisor reviews before booking, I'd have known about this. The online booking service reviews did not. Again, the hotel itself cannot be held responsible for errors and omissions on external sites.
Would any of these prevent us from staying again? No. We hope to stay there again.
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- Also Known As:
- Im Wasserturm Hotel
- Im Wasserturm Cologne