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“Good location and nice rooms”

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Dorint An der Messe Koln
Ranked #32 of 261 Hotels in Cologne
Dallas
1 review
“Good location and nice rooms”
Reviewed 27 January 2014 via mobile

The hotel is located very close to the train station and tram railway which makes it very easy to move around the city... The rooms are very nice and clean, full equipped with all necessary stuff and besides that, the breakfast is just amazing!

Stayed January 2014, travelled as a couple
Helpful?
Thank Sconeos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
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Ljubljana, Slovenia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 January 2014

Just about everything you need for a business stay.

Spacious room, all amenities you would need (incl. coffee/tea maker)

Breakfast is really ample, superr buffet choice, omelettes of choice, for coffee you can choose between Nespresso or plain bucket coffee.

Location: just across the bridge from old Cologne city - 15 min walk to get across. Tram stop in front of the hotel. Train station 5 mins away. Parking garage underground for easy access.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bedanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16patrice, Leiter Gästebetreuung at Dorint An der Messe Koln, responded to this review, 25 April 2014
Dear client, thank you for your review.We are looking forward to welcome you soon again!
With best regards, yours Dorint-Team, Dorint An der Messe Köln
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Stuttgart, Germany
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 January 2014

Ideal location if you go to the Messe at it is across the street from East entrance....
Large buffet for breakfast !
Rooms are nice and good size + The Bar is "all leather" and cool ...
Parking is under the hotel (25€ / day)
As there is no more spa/fitness, i was able to goto use the Spa from Radisson hotel on the other side of the street !
Free wifi but i had a hard time to stay connected.....

Room Tip: ask for a room on Design post side and not on street side
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EricStuttgart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16patrice, Leiter Gästebetreuung at Dorint An der Messe Koln, responded to this review, 25 April 2014
Dear client, thank you for your review.We are looking forward to welcome you soon again!
With best regards, yours Dorint-Team, Dorint An der Messe Köln
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Antwerp, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 January 2014

We love Koln, we take a trip there every year around christmas. We visit the beautiful christmas markets the first day and the second day we relax in the spa area of our hotel.
This year though we had a very disappointing experience.
The day of our arrival, we get to the front desk early afternoon to check in. We were asked to wait in the lobby while all the staff at reception was counting the money in the register. We waited for 10 to 15 minutes, but didn't think much of it at first.
At night, after a long day of walking around, we wanted to have nice cocktail at the hotel bar. We were informed it was closed, but we could have a drink at the hotel restaurant. When we got to the restaurant the waiter couldn't take our order because, I kid you not, he was counting his money...
The next morning, still eager to be happy and not let little things bother us, we started packing our things. It was then that we discovered a sausage under the desk in our room. Now, this is a 4star hotel, this means I think that you can expect a certain level of cleanliness. if there is still food from the previous guests lying around on the floor this makes me seriously doubt if this room was properly cleaned at all?
We were happy to be on holiday and eager to get to the spa so we wasted no more time on the issue. Then when we got to reception we found out that the spa area was closed. Granted, the hotel had communicated this to the travel agent through which we had booked and they in turn had neglected to inform us. We fully understand that the root of the problem lies with our travel agent concerning this matter. Still, in my opinion, I believe a good employee at a hotel front desk will try to find a solution together with his guests. Now I'm not talking about money, I'm talking about the simple service of kindness and hospitality. The man at the front desk could only repeat that he had no money to give us. We were just looking for a way to save our romantic weekend a little. Was it too much to ask for a good suggestion? A little positive effort?
It's a shame, because we take this trip every year and I don't know for sure if we'll ever consider to go back to this hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lies U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16patrice, Leiter Gästebetreuung at Dorint An der Messe Koln, responded to this review, 17 January 2014
Dear Client,
we would like to thank you for taking the time to give us Feedback and constructive critique. It is essential for us to ensure a good service and pleasant stay for all our guests. We want to give you some information. All of our guests have the option to go to our neighbor hotel ‘’Radisson Blu’’ to use the Spa and Fitness area that we are not available to provide at the moment. Towels and Bathrobes are always available at our front desk and the Reception is always here for your questions or concerns. We are very sorry, that due to the Christmas Holidays our Bar was temperary closed, but it is open the rest of the year. If you may have any more questions or comments please do not hesitate to contact us at any time.
We promise you to take more attention for service requesting guests.
We are looking forward to welcome you soon again!
With best regards
Yours Dorint-Team
Dorint An der Messe Köln
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Cologne, Germany
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 January 2014

We checked in here after having moved house. We had two nights before leaving for Bangkok, Thailand, to live for one year.
Staff were friendly, and the lobby looked modern and clean. Unfortunately, the room was horrible. The bath had hairs around the shower door, and it was really grubby and old looking. The bed was hard, and overall the place was definitely not worthy of 4 stars.
My husband went to reception to ask for bathrobes and slippers for the spa area, where he was informed that the spa had burnt down, so we could use the spa in the neighbouring hotel, a fair walk across the parking lot. Bearing in mind, it was the end of November and freezing cold outside, we had no intentions of wandering back and too in order to go to the spa.
As there was nothing else to do in the area (we lived just 30 mins from Cologne centre, so we really had only booked there for the spa to relax after packing and moving house), we asked if we could be moved to the city hotel. The staff were great and moved us without argument, and we got the same rate.
Overall, perhaps and ok hotel to stay in if you visit the Messe, and I expect the spa will be lovely when it is rebuilt. The rooms were practical, but could do with updating and more care with regards to detailed cleaning. I definitely would not stay there again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AntoinetteKerrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16patrice, Leiter Gästebetreuung at Dorint An der Messe Koln, responded to this review, 9 January 2014
Dear client,
Thank you for your comment and your stay in our Cologne hotel.
We appreciate the positive feedback about the Lobby and our hotel staff, those comments are always nice to hear.
Like mentioned we did have a hotel fire at the end of September, putting our Spa area out of service for the time being. We are very sorry about this, but have organized that our guests can go to the next door hotel ‘’Radisson Blu’’ so that our guests would at least have a second option. All Internet booking platforms were directly contacted in September, therefore nowhere states that we have a wellness area in the hotel since September. Of course we will still give all guests Bathrobes and Slippers that ask for them.
We also apologize that you were under the influence that you were too far away from the City center. Train Station ‘’Deutz Messe’’ is a 5 minute walking distance from the hotel entrance, and with the train you are there in only one stop (all together 10 minutes) and you will be right in the middle of Colognes biggest shopping area the Hohestr , Schildergasse, and the Cologne Cathedral.
As far as your room is concerned, we apologize for that as well. If you had contacted the Reception about this matter we could have given you a different room right away or we could have sent the housekeeping department to your room right away if the shower was unacceptable, we always appreciate constructive criticism and the chance to improve our services.
Best regards yours Team Dorint An der Messe Köln
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Ridgewell
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 December 2013

Located right across from Cologne Expo East Entrance but 4km (2.5m) from the city centre / Cathedral.
Well appointed room, small bar/lounge area and great breakfast buffet.
I was however disappointed by the gym not being available. They referred me to the Radisson some hundred yards away but their gym was extremely poorly equipped and maintained.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jens T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16patrice, Leiter Gästebetreuung at Dorint An der Messe Koln, responded to this review, 8 January 2014
Google Translation
Lieber Gast,
vielen Dank für Ihre tolle Bewertung. Wir würden uns freuen, Sie bald wieder in unserem Haus begrüßen zu dürfen. Herzliche Grüße aus der Domstadt, Ihr Team vom Dorint An der Messe Köln
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East-Flanders
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 November 2013

After visiting several hotels, and also several times the Dorint An der Messe, this hotel has become our abolute favorite. Situated near the Lanxess arena and yet close enough to the city center.
Rooms are nice and modern, good bathroom facilities, friendly and helpful personnel, and all is really clean. Breakfast is a super buffet with different types of bread, cheeses and meat, eggs, vegetables, fruits, cake, pancakes, fresh ham and nespresso!
Altough the price of this hotel is not that cheap, it surely is worth the money!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flipperke78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16patrice, Leiter Gästebetreuung at Dorint An der Messe Koln, responded to this review, 12 November 2013
Dear client, thank you for your positive review. We are very happy you enjoyed your stay at the Dorint An der Messe in Cologne.
Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently.

We are looking forward to welcome you soon again!

With best regards
Dorint-Team
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Additional Information about Dorint An der Messe Koln

Property: Dorint An der Messe Koln
Address: Deutz-Muelheimer Str. 22-24, 50679 Cologne, North Rhine-Westphalia, Germany (Formerly Sofitel An der Messe)
Region: Germany > North Rhine-Westphalia > Cologne > Deutz
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Cologne
#11 Business Hotel in Cologne
#24 Romantic Hotel in Cologne
#25 Luxury Hotel in Cologne
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Dorint An der Messe Koln 4.5*
Number of rooms: 313
Reservation Options:
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Also Known As:
Dorint An Der Messe Koln Hotel Cologne

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