The hotel is in a decent location, and the rooms are clean and well presented. But our experience was blemished by the following: Our room was not cleaned while we were out during the day, and by the the time we got back in the evening, it was too late to request. There was no television remote in the room, nor did the telephone work, and although we reported this to no less than 3 staff members at reception on separate occasions, nothing was done about this. Lastly, when we settled our bill, we found that we had been charged for breakfast one of the days when we did not eat breakfast. When we disputed this charge, we were told that since we elected to have breakfast the day before, we were
automatically charged for breakfast the next day, and the charge stood.
Unresponsive, unhelpful staff, who communicated in English with great difficulty, with the
exception of the very polite gentleman who checked us in (and who we unfortunately did not
see for the rest of our short stay).
We won't be going back.
- Official Description (provided by the hotel):
- Welcome to Hotel Esplanade Cologne. We are a family-owned three-star city hotel with 32 rooms, centrally located, in close distance to Cologne's most visited sights, the shopping area and the Cologne fair. Our speciality is our late breakfast until 11 o'clock during the week and until 12 o'clock on weekends. ... more less
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