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“Won't go back in a hurry!”
Review of Esplanade Hotel

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Esplanade Hotel
Ranked #78 of 261 Hotels in Cologne
Houston, Texas
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Won't go back in a hurry!”
Reviewed 23 October 2010

The hotel is in a decent location, and the rooms are clean and well presented. But our experience was blemished by the following: Our room was not cleaned while we were out during the day, and by the the time we got back in the evening, it was too late to request. There was no television remote in the room, nor did the telephone work, and although we reported this to no less than 3 staff members at reception on separate occasions, nothing was done about this. Lastly, when we settled our bill, we found that we had been charged for breakfast one of the days when we did not eat breakfast. When we disputed this charge, we were told that since we elected to have breakfast the day before, we were
automatically charged for breakfast the next day, and the charge stood.
Unresponsive, unhelpful staff, who communicated in English with great difficulty, with the
exception of the very polite gentleman who checked us in (and who we unfortunately did not
see for the rest of our short stay).
We won't be going back.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SiMart71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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91 reviews from our community

Traveller rating
    21
    48
    18
    4
    0
See reviews for
15
32
9
18
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 September 2010

Set in a good location, it was clean, friendly staff that all spoke engish, rooms were comfortable, slept like a baby and everything hit the spot. some interesting entrance decor but it was great value! Did exactly what it said on the tin.

  • Stayed September 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jreddihough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europe
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 August 2010

A very friendly hotel with the friendliest staff you can get plus a very good location (just some minutes-walk to lively pubs and clubs and not far from the center). The rooms were comfortable enough and very clean. We were lucky to get a top floor room with balcony so we had a beautiful view over the city and the cathedral! Breakfast was generous and well presented and food quality was great. I insist again about the very nice staff: thank you for being so nice! Its a perfect 3 starts hotel and I could go back and recommend to other friends!

  • Stayed February 2009, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoseGSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 June 2010

very clean and cozy hotel. close to transportation. the staff is so friendly you feel like home

Stayed March 2009, travelled on business
Helpful?
1 Thank crescentri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Esplanade Hotel

Property: Esplanade Hotel
Address: Hohenstaufenring 56, 50674 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Süd
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #78 of 261 Hotels in Cologne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Esplanade Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
Welcome to Hotel Esplanade Cologne. We are a family-owned three-star city hotel with 32 rooms, centrally located, in close distance to Cologne's most visited sights, the shopping area and the Cologne fair. Our speciality is our late breakfast until 11 o'clock during the week and until 12 o'clock on weekends. ... more   less 
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