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Novotel Koeln City
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Reviews (1,415)
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All reviewschocolate museumthe riverminute walknice hotelsofa bedhotel guestsfamily roomnice stayunderground parkingstayed here for one nighttown centrepublic transportchristmas marketreception staffbusiness tripper dayold town
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290 - 295 of 1,415 reviews
Reviewed 30 June 2013

Our non-smoking room at this 4 star hotel had an unbearable odour of smoke. Being sufferers of hay fever which is exacerbated by cigarette smoke, we had no alternative but to request another room. When we approached the receptionist she made us feel very unwelcome and scrowled at us at every opportunity. She was rude to the point of being nasty with her colleague in the background pulling faces at us and so we spent the first night with the window open to a noisy main road. In the morning we went back to reception and this time were greeted by an extremely efficient and friendly receptionist who arranged to move our luggage to a new room while we went out sight seeing. This gentlemen is worth his weight in gold Novotel and deserves your congratulations lest our experience with your company be sullied. He truly knows what customer service is and how to treat someone with a real problem. Perhaps you could pay him extra to train the other staff who are in desparate need. Unfortunately he didn't have a name badge but he will know who he is. Bravo for you sir and thank you. By the way, the breakfast is high quality and beds are comfortable. Overall, I think that the 4 star status is a little over the top given the staff when they have such control over your experience.

Room Tip: Ask for a room at the rear of the building which appear to be most even numbers. If you are iritated by cigarette smoke, insist on checking the room first before accepting it.
  • Stayed: June 2013, travelled with family
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Thank Louise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel4you, Manager at Novotel Koeln City, responded to this reviewResponded 5 July 2013

Dear Louise L.

Thank you very much for your feedback. We apologize for the inconvenience you wrote about and we will do our very best to offer better services as well.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2013

A clean, child friendly and great place to stay in Cologne. The hotel is ten minutes walk to the cathedral, 5 minutes to the Choclate factory, facing the river Rhine it was great to go for morning walks.... Overall a great choice to stay.

  • Stayed: June 2013, travelled with family
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Thank Suchali B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel4you, Manager at Novotel Koeln City, responded to this reviewResponded 1 July 2013

Dear Aarzu605,

we are very happy to read that you did enjoy your visit in Cologne and the stay in our hotel.
May be we will see you again here with us.

Greatings from the Rhine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2013

I spend 6 nights at this hotel. The food at the restaurant was very good, although a bit pricy as you will find in all hotels. The reception staff was friendly. Breakfast was good but not excellent. They can have a better selection of fruit. The room is average size and would prefer a cupboard than opwn hanging space for my clothes, especially in a 4* hotel. The bed is very uncomfortable with a very thin mattress that is a 100 years old. The shower is very small and uncomfortable. I asked for a flat sheet on the bed because I cannot sleep under a duvet in summer and it was impossible for housekeeping to understand this. I had to ask for a extra sheet every day.

Thank Hennie B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
hotel4you, Manager at Novotel Koeln City, responded to this reviewResponded 5 July 2013

Dear Hennie B.

Thank you very much for your feedback. We apologize for the inconvenience you wrote about and we will do our very best to offer better services as well.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 June 2013

Well located, ten minute walk to cathedral and old centre. 
Easily accessed underground parking. Pleasant, airy rooms. Excellent breakfast choice and quality. For a city hotel, very good. 
"Fruh" is a popular restaurant in the centre for reasonable meals

  • Stayed: June 2013, travelled as a couple
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1  Thank FelicityBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel4you, Manager at Novotel Koeln City, responded to this reviewResponded 1 July 2013

Dear FelicityBirmingham,

we are very happy to read your comments here. Thank you very much.

Greatings from Cologne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2013

excellent hotel to stay in. rooms are cool size and clean. the best part is it is close to most of the tourist attractions. you have eating joints also close by. Staff is also very friendly and are always ready to help you.The only negative point is no free wifi internet, though u have two desktops kept in lobby which is free of cost. but most of the time they are occupied.breakfast is good with lot of options for you.

  • Stayed: June 2013, travelled with family
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Thank ruchisingh5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel4you, Manager at Novotel Koeln City, responded to this reviewResponded 1 July 2013

Dear ruchisingh5,

we say THANK YOU for you feedback on this site.

Kind regards

Report response as inappropriate
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