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Novotel Koeln City
Ranked #36 of 263 Hotels in Cologne
GreenLeadersBronze level
Reviewed 7 August 2014

There's nothing special to this hotel, but it was good for the night we were there. The staff were nice, the room was average & breakfast was adequate. We walked about 10-15 minutes to find some restaurants, but it was a nice walk along the river. Parking is underneath the hotel.

  • Stayed: January 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dani P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel4you, Manager at Novotel Koeln City, responded to this reviewResponded 11 August 2014

Dear Dani8369,

thank you very much for your kind feedback. We hope to have you with us again in the near future.

Best regards from the Novotel

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210 - 216 of 1,354 reviews

Reviewed 3 August 2014

Hotel was easy to find and has secure underground parking. Location on old wharf that is now converted to office and apartments. Room was a good size for 3 adults. Breakfast is well worth opting for, bags of choice and you will not be disappointed.
Generally staff were great apart from one day at breakfast when staff were surly and ill mannered, we put this down as a one of as the other days the team were fantastic.
Ideally situated for chocolate museum and about 30 minute stroll to the cathedral, great eateries within 15 minute walk (search via trip advisor).

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel4you, Manager at Novotel Koeln City, responded to this reviewResponded 11 August 2014

Dear StuartM,

it makes us happy to read your feedback. Thank you very much and also sorry for the inconvenient you have had at one day with breakfast time. We hope to see you again in the near future.

Best regards from Cologne.

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Reviewed 30 July 2014

Stayed for 2 nights and found the hotel area, location and value for money good. Our room was on the rear of the building on the top floor and found it to be nice and quiet. Overall was pleased with the stay on what I paid & would return again at the right price.

In my opinion the below are areas that this hotel could be better:

-No welcome as Le Club Accor platinum member and no free drink offered
-Breakfast was adequate but found hot items to be a little cold on both days.
-Hotel bar understaffed, tried each night to get a drink and gave up as one person struggled to serve a handful of people in the bar area
-Air con turned off both when I got into the room and then again turned off again after the maid service had been in

Stayed: July 2014, travelled as a couple
Thank copleycop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel4you, Manager at Novotel Koeln City, responded to this reviewResponded 11 August 2014

Dear copleycop,

thank you very much for your feedback and the detailed informations. We apologize that you did not get your free drink as a Le Club Accor Hotels Platinum Member. Please be so kind and contact us with your reservation detail by mail to h3127-gm@accor.com. We would like to check the situation and benefit you.

Thank you very much and kind regards

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Reviewed 29 July 2014

We stayed for one night and found everything working, and in the right place. The bathroom was a little small, but all was clean with comfy beds. Parking is underneath, views are good, and the hotel generally gives a spacious feel, with decent decor. Everything is clean and I can't fault the check in and check out. Breakfast was abundant with good quality food.

Room Tip: River views are on the front of the hotel. Don't forget to get a ticket before going to your car...
See more room tips
  • Stayed: January 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank AliceDove2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel4you, Manager at Novotel Koeln City, responded to this reviewResponded 11 August 2014

Dear AliceDove2012,

thank you very much for your feedback here. We will share your comments with our staff and we hope that you will visit us again in the near future.

Best regards from Cologne.

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Reviewed 28 July 2014

As other Novotels, this offers clean and fairly new / newly-revamped interior, and are kid-friendly. Location is decent. It's easy to walk to the city centre (Kölnerdom), but it might be a bit too long and too many streets to cross for others. For those, there is a tram/metro stop a few blocks away. There are also few shops and cafes in the immediate area, but we found a gem (Rheinau) just behind the hotel.

Room Tip: Ask for a room facing away from the street.
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank TPost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel4you, Manager at Novotel Koeln City, responded to this reviewResponded 11 August 2014

Dear TPost,

thank you very much for your kind feedback. We are happy to read that you have had a good time with us.

Best regards from Cologne

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Reviewed 9 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank George S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
hotel4you, Manager at Novotel Koeln City, responded to this reviewResponded 11 July 2014

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Reviewed 8 July 2014

We tried to find something that the hotel hadnt thought of - and failed. Not cheap but good value for money. Room was functional and comfortable. The late check-out on Sunday was fantastic as was the fact that breakfast was served until 1pm. The breakfast itself is excellent and we were lucky that the weather permitted us to enjoy it in the garden. The hotel was full but it didnt feel that way. In short we have no complaints - apart from one. The Kolsch beer served in this hotel is truly awful - however there is a good cafe at 5 minutes walk so we can overlook that little issue. Overall an excellent place and we shall use it when we return to Koln.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank FlannoUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel4you, Manager at Novotel Koeln City, responded to this reviewResponded 11 July 2014

Dear FlannoUk,

thank you very much for your great feedback. We will share your comments with our staff.
We hope you will choose our Novotel again when you visit Cologne in the near future.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Koeln City

Address: Bayenstr. 51, 50678 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Cologne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Green Hotel in Cologne
#28 Family Hotel in Cologne
#28 Luxury Hotel in Cologne
Price Range: £67 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Koeln City 4*
Number of rooms: 222
Official Description (provided by the hotel):
The Novotel Koln City is located right on the Rhine River, close to the Old Town, the famous cathedral und several museums. Modern design and comfort characterise our 221 spacious rooms and seven meeting rooms. Explore the trade fair city or take it easy in the courtyard of our restaurant. Total relaxation awaits you on the 5th floor of this 4 star hotel where you can enjoy our gym overlooking the Rhine or a quiet moment in our sauna. ... more   less 
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Also Known As:
Novotel Koeln City Hotel Cologne
Novotel Hotel Cologne
Novotel Hotel Koeln City
Novotel Cologne
Cologne Novotel

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