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All reviews chocolate museum the river old town city centre nice hotel christmas market business trip minute walk good size mini bar tea and coffee making facilities within walking distance main road busy road comfortable rooms the wi fi rooms are big
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Reviewed 22 May 2017 via mobile

Nice hotel, good location very near to the water front and a short walk into the centre. Clean and comfortable rooms, but no air conditioning, only outside air circulation and an opening window. The rooms were very warm and would be unbearable in the hotter months. Staff were friendly. Good selection at the buffet breakfast. Parking on site was convenient and about £15 per day. Would stay again.

Stayed: May 2017, travelled with family
Thank edimouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2017

REally enjoyed the location of this hotel as well as its decour, the proximity to the down town are was perfect as it was a quick simple walk down the water to the cathedrial as well as restaurants. taking a beautiful walk acroos the Rhine was great

  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Milesstiltogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2017

Fitness and sauna are open only in evening hours. That was a bit surprising. So if you plan to visit Jim in the morning - forget about it.
The breakfast is really good, rooms are nice, clean and spacious. Convenient location next to the river. The breakfast is really good, rooms are nice, clean and spacious. Convenient location next to the river. Everything inside rooms and shower was new and well maintained.

  • Stayed: May 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank RadioBardak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2017 via mobile

"Free" internet was running at 0,5M. I complained and they offered me the payed one. Nowadays such a thing is inconceivable for the reality of the world, the standard of NH in other countries and the price of the staying. The included internet (call it free...) should allow at least conference calls and so on.
Will never go back for this reason.
But also, service at the restaurant was far too slow, even when ordering a simple salad.

Stayed: May 2017, travelled on business
Thank Mica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2017

Hotel located near Rein approximately 15 minutes walk to downtown. There is a bit challenging entrance to the parking place (way is not marked and we had some difficulties to find the entrance on the first time). Receptionists are very friendly and helpfull. Overall my stay in the hotel was great!
Please watch out bills from restaurants and for breakfast (if it is not included to the room rate). I've got two breakfasts instead of one in the final bill, which surprised me a lot. I've signed bill in canteen, but didn't watch out that waiters included two breakfasts in the bill instead of one. As soon as I signed this bill without checking it carefully, I paid full amout, but it was not positive experience.

  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Elena K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian K, Manager at NH Koln Altstadt, responded to this reviewResponded 9 May 2017

Dear Elena K,


thank you very much for staying with us.

I am very sorry about the problems with your invoice. I really hope you could solve the problems on check out, if not we will, find another way to solve that.

Please accept my apologize for the trouble during your stay.


Kind regards

S. Kuehn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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