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“Quiet stay a bit out of the busy buzz”

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Pension am Helenenwall
Ranked #31 of 61 Cologne B&B and Inns
Reviewed 5 May 2013 via mobile

We spent two nights in this B&B. The room was a bit old-fashioned and small but offered all we needed. The breakfast tasted good and had enough choice for many tastes. Friendly and a bit shy owner. Certainly a good place to stay if you wish to be a bit out of the busy crowd in the center.

  • Stayed: May 2013
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Thank asfintesco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 10 of 11 reviews

Reviewed 20 December 2009

We spend a few days in Cologne and this was our B&B for the first night. The check in took good 15min but there were no problems whatoever. There is a car park under a bridge some 100m away - 3Eur a day and from 6pm it's free. A tram station (2 stops to the city center / Dom / Heumarkt) is right next to the car park. The rooms were quite dated a bit to tiny but very clean. The TV was a nice extra. WiFi was 5Eur for that day and the signak in he room (3rd floor) was good. The continental breakfast was the highlight: fresh bread rolls and croissants, muesli, tee, coffee, organge juice etc. As usual for a B&B lunch/dinner or a bar is not available.
There was nothing to complain but we moved to an other Hotel ( Hotel Warsteiner Hof ) the next day - slightly better value ( desk in the room, bar and more space) for money.
Would stay again and if you just need accomodation - stay here.

  • Stayed: December 2009, travelled as a couple
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2  Thank Pharao2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helenenwall, Besitzer at Pension am Helenenwall, responded to this reviewResponded 26 January 2010

The check in is normally faster, and does not take 15 minutes. Maybe there was a technical problem at that point of time. The rooms were furnished in 2006, but the bathrooms are older, most of them were built in the 1980s.

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Reviewed 3 November 2009

I was 8 nighs with a colleague and the conclusion was an excelent compensation for our money.
The room is small but very confortable. The toilette is bigger than our expectation for the category. The neighborhood is very quite and safe.
The remarcable points was the breakfast and the attention.

  • Stayed: October 2009, travelled on business
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Thank josemanuel2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2008

I stayed here 3 nights in early November. I chose the pension for its proximity to Koln Messe, where I was attending the World Cyber Games. Their rates are quite reasonable, but I think that I would prefer to stay in a hotel if I came again. I saw a very good hotel Dorint an Der Messe Koln, which I would recommend to anyone going to KolnMesse.
The pension itself is adequate – I had a double room just for me, which was good sized for Europe, with a large bathroom, and a desk for working. The pension has a very nice outdoor patio area which is quiet and peaceful. The problem is the location is in the middle of a residential (rather seedy) neighborhood – not really that close to restaurants or shopping. Koln Messe is about a 20 minute (brisk) walk, and the main pedestrian city centers and Dom are about a 30 minute walk across the river. There is market on the corner and a laundromat on the next street over. During the day walking around was fine, but I did not feel totally comfortable as a woman alone, walking around after dark.
The accommodations while very simple (rather like being in the dorms or at camp), were clean and well-maintained. However, if you like a warm room in winter - this is not the place for you. The room was chilly and slow to heat, but at least there was a very nice down comforter on the bed. Breakfast is quite good – breads, yogurt, cheese, meats, fruit, cereal and they will make you an egg on request.
There are two reasons that I would rather have a hotel. First, if one needs assistance, there is no one at the pension during the afternoon and evening hours. (You could probably call the number and get some help although I didn’t try it – you do have to be sure to check in before 10 p.m.) I had a lot of trouble one night – because it was completely dark inside and I had to get to my room on the third floor. I finally found the light switch, but its tough to find in the dark! The two gentlemen who run the pension try to be helpful and speak fairly good English. But any questions or problems have to be addressed early in the day. Second, I had to come back to the States two days early, and even if I stayed the first three days, I was charged for all 5 nights. This would have not have happened in a hotel or even a bed and breakfast in the US. So if there is any possibility of your travel plans changing, I would not recommend to stay here.

  • Stayed: November 2008, travelled on business
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1  Thank dancingcloud33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helenenwall, Besitzer at Pension am Helenenwall, responded to this reviewResponded 31 October 2009

I want to comment some points:

1. It is wrong that there is no one at the pension in the afternoon or evening. Although I am not always visible for the guests I am there most of the time, day and night. To get my assistance, a guest just has to lift the handset of the phone and press the "Reception" Button. Even when I am not in, the calls are forwarded to my mobile phone.

2. The heating in our house is working well, of course there could be problems e.g. if there is air in the radiator of a room. If we are informed about such faults, we will correct them as soon as possible. In this case we did not here any complaints. We encourage our guests to tell us about things that makes them feel uncomfortable to give us the chance to help them.

3. Our neighbourhood is a preferred and good residential area. We are located in the city centre of Cologne. A street with many shops can be reached within a 5 or 10 minutes walk. I never heard from guests coming from Europe that they felt insecure. This seems to be a problem for some US-citizens only.

4. As a small pension we are dependent to rent our rooms. If we reserve them for our customers, that made a binding booking, we have to reject other bookings for the same days. Until an agreed day, our customers can cancel the booking free of charge. In case of a late cancellation, we try to sell the rooms to someone else. If we are not successful, as in this case, when the cancellation was done very late, we have to ask for a compensation. Because days that have passed never come back again.

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Reviewed 25 February 2017
Google Translation

  • Stayed: February 2017, travelled solo
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Thank wohei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2014
Google Translation

  • Stayed: December 2014, travelled as a couple
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Thank Lucky1171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2014
Google Translation

  • Stayed: December 2014, travelled on business
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Thank Martina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pension am Helenenwall

Address: Helenenwallstr. 28, 50679 Cologne, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Cologne > Deutz
Amenities:
Hotel Style:
Ranked #31 of 61 B&Bs / Inns in Cologne
Price Range: £66 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Pension am Helenenwall 2*
Number of rooms: 8
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