I booked two rooms for two nights through Booking.com. They requested a credit card number which was meant to be as guarantee only and not as pre-payment or deposit and this was written in the booking confirmation. We had the unpleasant surprise to find out that, despite the written confirmation "no prepayment, no deposit" our credit card was charged at the moment of the booking, some 10 days before arrival!
We contacted Booking.com and they explained that one of the employees of the hotel made a mistake with our reservation and took it for a "non refundable-prepaid" one. I wonder how these "mistakes" can happen in a world of automatized, computer-driven systems?
In the end, the hotel offered to refund the money on the credit card that was charged, which is only half a solution as then we would be compelled either to travel to Dortmund again and pay cash, or send a bank transfer.
I am sorry to have to say that I consider this hotel unreliable.
- Official Description (provided by the hotel):
- Newly renovated! Getting to the modern Holiday Inn Express Dortmund is a breeze. We're just 7.5km from Dortmund International Airport and close to the B1 for access to Dortmund city centre. Linger over a generous complimentary buffet breakfast in our vibrant great room and plan your day with complimentary wireless Internet in the airy lobby. Host your event in one of Holiday Inn Express Dortmund's 2 meeting rooms and feel free to make use of our 24-hour self-service Business Centre. Conveniently located within Stadtkrone Ost business park, we're just steps from major companies like IBM, Adesso and 6.5km from Westfalenhallen Trade Fair. The A1 and A44 motorways are within 3km and we have ample parking on site. It's a minute's walk to Hauptfriedhof station, from where U-Bahn trains speed you to Dortmund City Centre in just 20 minutes. Visit lake-dotted Westfalenpark and pause for refreshment in a cozy Old Town brewpub. Discover Dortmund's passion for football at a Bundesliga match in the famous Westfalenstadion, 5km from the hotel. Meet and mingle over drinks on Moonlight Bar's leafy terrace at Holiday Inn Express Dortmund. Our friendly 24-hour front desk staff is happy to recommend local restaurants or order takeaway food for you to enjoy in your comfortable guest room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, getaroom.com, Cancelon and 5viajes2012 S.L. so you can book your Holiday Inn Express Dortmund reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Dortmund Hotel Dortmund
- Holiday Inn Dortmund
- Dortmund Holiday Inn