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“Luxury and good price” 5 of 5 bubbles
Review of Arcadia Grand Hotel Dortmund

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Arcadia Grand Hotel Dortmund
Ranked #7 of 55 Hotels in Dortmund
Valencia, Spain
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Luxury and good price”
5 of 5 bubbles Reviewed 24 December 2012

Staff excellent, polite and always willing to help. Great breakfast. Rooms spacious and very clean. The bar is well served. Close to the hotel there are several restaurants and even near a underground station that takes you to the center of Dortmund. Reasonable price. Highly recommended

  • Stayed December 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Claudio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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410 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
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Mechelen, The Netherlands
Level Contributor
104 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 5 December 2012

No this hotel is not a cheapy and that is why our expectations were quite high. Still, breakfast and the wellness area were even better than we expected. The personel at breakfast excused for the inconvience due to renovation. What inconvience? They were super friendly, made my day with the worlds best cappuccino and made terrific waffles and any desired (organic!) eggs. Accompanied with a smile and style.

But really what a hotel is about to me is a good comfy night's sleep. And there we had a problem. Nothing wrong with the beds, they were good. Our room was way too warm. We thought. But we were not the only ones to think so. When we told the reception, a technician was at our room within minutes. Unfortunately, there was no technical problem. This was as cool as it could get. We could open the window... A hotel with this price and standard, I think, should not have this issue. I must add that the general manager responded directly that they look into this matter.
The same with the apparently new revolving door. When you get stuck in it like I and at least one other guest did... Well...you are just stuck. Until someone else activates the door from the inside or outside. Don't expect the people at the reception to see or hear you. As mentioned, this issue should also been taken care of.

The underground public transport is just a couple minutes walk from the hotel (cheap day and family tickets!) so once you get one of the free parking spaces around the hotel, or a paid parking spot in their garage (easier with a little car or better driving skills for small places) you don't need it.

All in all it is pretty likely that i will return to this hotel and check if they kept their promise. If only it were for the breakfast and wellness area.

Room Tip: Don't be fooled in paying extra for a superior room. The cheapest classic rooms do face a street...
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  • Stayed November 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Spader2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanDortmund, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review, 14 December 2012
Dear Spader2, thank you for taking your time to send us your feedback concerning your stay in our hotel. We are very happy that you recommend our breakfast and espacially our service team, so it might be good news that renovation is almost finished. The new buffet area is completed, the new carpet and chairs are expected in the middle of next january.
Unfortunately there is nothing we can do about the revolving door, it was renewed this automn and it subjects to supervision of latest safety standards of german TÜV, which allows the speed of turning you experienced during your stay and stops immediately when you get in touch with the doors.
However we hope to see you again in Dortmund and get the chance to spoil you again with cappuccino, smile and style.
Our best regards, i.A. Larissa Schlotthauber, Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam
Level Contributor
404 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed 28 November 2012

Just one of those business hotels, in the middle of nowhere, but a business sidtrict of Dortmund. Good hotel, great facilities, just missing the free wireless/wired internet. The restuarant was great, just too expensive with a bottle of WATER priced at EUR 8 !!! Tood bad.

  • Stayed November 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MiamiKeyWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanDortmund, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review, 3 December 2012
Dear MiamiKeyWest, thank you for taking the time to give us a feedback concerning your stay at our hotel. "Restaurant was great" you reported, so it might be good news that renovation in our restaurant "Davidis" happens right now and hopefully at the end of december 2012 it will be even better and its look will appear more contemporary!
Our best regards from Dortmund, i.A. Larissa Schlotthauber, Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 November 2012

I stayed in the Pullman Dortmund in early November while working at an expo nearby. I would have no hesitation in recomending this hotel, particularly to business travellers, as the service was first class and included a modenr business centre and complimentary black & white printing and excellent value if you needed colour copying.

All the staff were very polite and friendly, food was excellent and room very comfortable although perhaps a little too warm.

  • Stayed November 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TonyBig57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanDortmund, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review, 3 December 2012
Dear TonyBig57, we are very happy about your commendation, thank you for calling our service "first class" and especially our stuff "very polite an friendly". Our kitchen crew will be proud of the "excellent food".
Best wishes for your future trips, i.A. Larissa Schlotthauber, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
113 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 28 September 2012

I've stopped here several times on business and have been really impressed. The hotel is nice, the rooms are to a very high standard, I like the "age reversing" breakfast- though I think this lost something in translation. It's near the underground station and about a 15 minute walk into town.
There are a couple of nice pubs and restaurants nearby and the stadium is close too.

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanDortmund, Guest Relations Manager at Arcadia Grand Hotel Dortmund, responded to this review, 8 October 2012
Dear Ryan M, thank you so much for taking your time to send us your positive feedback! Since you´ ve been our guest a few times, we hope to welcome you again soon? Our very best regards, i.A. Larissa Schlotthauber, Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 September 2012

This is a great hotel. The deluxe rooms have free minibar included and the breakfast buffett is excellent. They have fresh pancakes, wafers to order, you get champagne and also there is an organic corner with cheese and sausages from local farmers. The rooms are all clean and the employees are nice. They are always ready to help you and give you good advices what to do in the city. The stadium with many concerts and sports events is just a 2 minute walk.

Room Tip: choose the deluxe rroms, the are more quiet and bigger for just a couple of euros more.
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rk2101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanDortmund, Guest Relations Manager at Arcadia Grand Hotel Dortmund, responded to this review, 14 September 2012
Dear rk2101, we are very happy that you encourage our idea of offering local and organic food and that our breakfast buffet offer is appreciated. Thank you very much for your commendation for our employees, that is a hint of high importance for other guests and our team as well.
Our best regards from Dortmund, i.A. Larissa Schlotthauber, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bonn, Germany
Level Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 12 August 2012

This is a nice hotel to stay even if it is not that cheap. Main advantage is, that it is close to the B1 and just minutes away by foot to enter the Kreuzviertel with a lot of bars, pubs and small restaurants, where the students live. Bad thing: It is not really the latest hotel in Dortmund and will defintitivily need some make up in the future

  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank O K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arcadia Grand Hotel Dortmund

Property: Arcadia Grand Hotel Dortmund
Address: Lindemannstrasse 88, 44137 Dortmund, North Rhine-Westphalia, Germany (Formerly Pullman Dortmund)
Region: Germany > North Rhine-Westphalia > Dortmund
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #7 of 55 Hotels in Dortmund
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Arcadia Grand Hotel Dortmund 4.5*
Number of rooms: 219
Official Description (provided by the hotel):
Located right across from the stadium and the lovely Westfalenpark, the Arcadia Grand Hotel Dortmund is easily accessible with convenient access to all major highways. This world class hotel is well equipped to handle all your important events, with a capacity of up to 300 guests in 14 fully equipped, adaptable meeting rooms and reception areas. All 219 rooms, including suites, have full internet access and provide a welcome oasis of true serenity ... more   less 
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