It's been 13 weeks since I stayed at this hotel but unfortunatelly all the negative things still remain.
I sent a feedback to the management regarding my last experience but no improvement has been made whatsoever.
A lot of TV chanells are still not working, so I was only able to watch German talk shows and news.
My minibar, coffee machine capsules and cups were not refilled when the room was cleaned.
All the rest was as expected. Spa is great, my room was excellent, super clean and well mantained. Bathroom was good with nice walk in shower but lacking of a water pressure.
Breakfast was as expected. I used the vouchers for it. The regular price of 25€ was too much!
The staff needs to improve urgently. They are slow, lost and not proactive. They would send you from one side to another and push the problem or customer's needs to another colleague. The also have a lack of communication between them. But as I already experienced this, I was not particulary unhappy.
On the good side I would like to point out the nice little beach-bar in front of the hotel where you could relax.
The last night I had the best club sandwich in my life!!!
I have stayed in almost all Meliá hotels and my final verdict is that the hotel should be a solid 3* only. But as you are only 5' away from Kö and the hotel is super modern...then I guess is what you pay for.
And for those who complained about the booking vouchers for 10 or 15€ which you get when booking through their web site, and then could not use them... You print the page and present it at the reception. Then the extras will be deducted at check out. It worked well for me!
I will definitely try another hotel for less when next time in Düsseldorf!
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- Also Known As:
- Melia Duesseldorf Hotel