The Melia Dusseldorf is a fine hotel. All the services and amenities are worthy.
But....My experience with the reservations and desk was nadir. My parent company recieved a discounted room rate for booking a large number of rooms. At every phase of communication with Melia staff, I reminded them of my inclusion in this discounted rate. From reservation to check in on day of arrival, I made this clear and was never questioned.
Yet, at time of check-out, they presented not only a full room charge, but they informed me I had stayed in a "premium" room; I was never informed of this involuntary upgrade.
The end result was a Euro 115 per night increase on the agreed upon rate.
I have handed the matter over to American Express to resolve.
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- Also Known As:
- Melia Duesseldorf Hotel