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“Good but Overpriced for the Experience”

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Sheraton Dusseldorf Airport Hotel
Ranked #37 of 237 Hotels in Dusseldorf
GreenLeadersGold level
Dublin, Ireland
Level Contributor
119 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Good but Overpriced for the Experience”
Reviewed 14 February 2014

The real appeal of this hotel is the proximity to Dusseldorf airport - literally 2-3 minutes of a walk to departures.
Otherwise, the hotel is pretty standard- clean and well appointed rooms, decent restaurant, very friendly staff. The bed was comfortable and, for such a busy hotel, there was very little noise during the night.
The food in the restaurant was nice, if a little overpriced. The selection at breakfast was good but again, pricey for the experience.
The wifi service is not free (although there are some computers in the lobby which can be used), which i thought was poor given that the room is quite expensive.

Overall, I would only stay here again if I was under pressure for a flight time. i imagine there are better value, similar standard hotels in the vicinity. The room was €175, but I would expect to pay maybe €90 - €120 for a similar standard.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lynseyg3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Stockholm, Sweden
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 27 January 2014 via mobile

You can't expect from an Airport hotel same standards as a city hotel but for a Sheraton classified 4 stars hotel the minimum you expect is to have competence on the reception and not amateurs that can't issue separate bills for a room stay and other services. Nor would you expect to eat dry heated micro wave penne served at a notch price to your room.
Shame they didn't even comment or explained when I wrote a revision to the Sheraton website. I am a platinum Member in this chain since year 2000 with more than 100 nights last year. Still incompetence means ignorance and indifference to those who live on passing by guests and care nothing about their standards. This is not what I know and practice with other SPG/Sheraton hotels over the world.

Never again in this hotel. There are other better and less expensive hotels at the airport. I recommend not paying more for less at this hotel.

This doesn't involve any other Sheraton hotels as I mentioned.

Stayed January 2014, travelled on business
Helpful?
2 Thank KorsGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian B, Front Office Manager at Sheraton Dusseldorf Airport Hotel, responded to this review, 13 May 2014
Dear KorsGeorge,

Thank you for your constructive comment on Tripadvisor. Please do not hesitate to contact us directly on guestservice.duesseldorf@sheraton.com.

Warm regards from Duesseldorf,
Christian B.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
105 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 21 January 2014 via mobile

I stayed here in September 2013 for a nearby trade show and thoroughly enjoyed the visit. The staff were welcoming and helped me an adapter plug. The food in the restaurant was excellent. The location is right at the airport. I highly recommend this property.

Stayed September 2013, travelled on business
Helpful?
Thank MDM1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Attleboro
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 January 2014

I had a 6am flight si I checked into this hotel. It was awsome I could walk across the garage and be at my terminal. The room was small for an executive room but comfortable, the bed was ok a double. I am uae to a queen size bed. The hotel was also convenient to get to Dusseldorf, I tooj sky train to rrin station then walked, easy to get into town.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chesterfield, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 January 2014

The hotel is on the airport and a 3 minute walk from arrivals.

Rooms are clean and good standard. Bar food is ok but restaurant at night is a little boring (and no atmosphere)..

Great place when you need an easy place to stay, and a little cheaper than going into Dusseldorf centre if you dont need too.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartinL133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julisch, P.A. to General Manager at Sheraton Dusseldorf Airport Hotel, responded to this review, 13 March 2014
Dear MartinL133,

thank you for being our guest during your business trip in January 2014.
A positiv fact is surely that you enjoyed dining in our bar, even more regrettable is the fact that you felt bored by the atmosphere in our wonderful restaurant. Most of our guest are fascinated of the hughe glass front and the spectacular view.

Maybe next time you are staying at the Sheraton Duesseldorf Airport Hotel the weather will be sunny and you can enjoy sitting in our sky garden!

Warm regards

Julia S.
P.A. to General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 January 2014

If you have a flight at DUS and need to be close this place is good for the right price. Smaller rooms and they are ok. Saved us time by staying here since we had an early flight. Just did not feel it was good value. Was able to get easily get downtown via train. Had dinner at hotel and did not care for it. If I had more time, 24+hrs I would stay closer to city. Nothing wrong with hotel if you need airport which we did.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Camelduece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julisch, P.A. to General Manager at Sheraton Dusseldorf Airport Hotel, responded to this review, 13 March 2014
Dear Camelduece,

thank you so much for your review on tripadvisor and your stay in July 2013.
I am pleased that the direct airport connection was a benefit for your trip and that you felt comfortable at our Sheraton Duesseldorf Airport Hotel.
Maybe one day travelling brings you back to Duesseldorf and you do have the time to visit our beautiful old town which is also very easy to reach with the subway. The station is directly under the hotel and the ride takes about 20 minutes.

Warm regards

Julia S.
P.A. to General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 January 2014

This airport hotel is directly across from the airport terminal building, and it makes me never want to stay at a place with shuttles ever again. So convenient and easy to arrive and depart.

We arrived by train from Cologne in the early afternoon, easy to get to the hotel from the long distance train station via their (rather futuristic and uncomfortable) sky train monorail thing, staff was extremely friendly and helpful and offered us a small upgrade (or so they said.. not sure how the rooms are different from each other). Beds are very firm but good to sleep on, rooms and bathrooms are small but clean. We didn't use the restaurant or the bar, but they both seemed nice and fine. We definitely appreciated that the s-bahn train into Dusseldorf has a stop directly outside the hotel's entrance (even closer than the terminal!), so we were able to spend a nice afternoon and evening in town. Also nice that the airport has a real supermarket, which allows you to avoid crazy expensive water at the hotel etc.

Staying there just after new year's, evidently the hotel had been quite empty for the past two weeks, so we had an unpleasant experience with the hot water in our room (or lack thereof).. they explained that it would probably require running the water for 15 minutes before it got hot, we did so but it still wasn't hot, so they moved us to a part of the hotel that had more guests and it was fine. They were totally nice and helpful about it, moved our bags etc., but we couldn't help but find it strange that, if this is a problem they've experienced before, they wouldn't just run the water for a few minutes BEFORE someone checks into a room, rather than expecting the guest to do so..

But the general friendliness of the staff, the great location, and overall cleanliness helped offset that experience.

No airplane noise, which was great. Gym is very poorly equipped for a business hotel, everything's new but there's very little of it (3 or 4 cardio machines total, and no weights at all). Wouldn't have wanted to stay here for more than a night or two maximum, but for that experience, it was totally ample and good.

Also, unlike some of the other reviewers, my rate was fair and reasonable (EUR 95). Breakfast rates are high, so we passed on that.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James_Nieuwenhuis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julisch, P.A. to General Manager at Sheraton Dusseldorf Airport Hotel, responded to this review, 8 January 2014
Dear James_Nieuwenhuis,

thank you for your great review and that you took your time to write such a detailed comment on tripadvisor to share your impressions. The reader gets a really good feeling and it makes me very happy that you felt so comfortable an well cared for during your stay.

I wish you all the best for 2014 and we are looking forward to welcome you back!

Warm regards,

Julia S.
P.A. to General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Dusseldorf Airport Hotel

Property: Sheraton Dusseldorf Airport Hotel
Address: Terminal Ring 4, 40474 Dusseldorf, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Dusseldorf
#28 Luxury Hotel in Dusseldorf
#30 Romantic Hotel in Dusseldorf
#34 Business Hotel in Dusseldorf
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sheraton Dusseldorf Airport Hotel 4.5*
Number of rooms: 198
Official Description (provided by the hotel):
Directly situated at Dusseldorf's airport, Sheraton Dusseldorf Airport Hotel is built on top of the roof of the parking garage section P3.Because of its perfect connection and the location of Dusseldorf International Airport, guests can arrive easily and comfortably by train, plane or car. Each of the 198 calm and modern furnished rooms is provided with soundproof windows and Sheraton Sweet Sleeper beds(R) are inviting guests to relax and offering a good night's rest.Sheraton Dusseldorf Airport Hotel has a wide range of hotel facilities and services like business corner, complimentary Wi-Fi in the hotel lobby, fitness center, restaurant "Otto", bar "on chocks" and many others.In 17 different conference rooms one can hold international meetings and conferences.International atmosphere and a gate to the world:Welcome to Dusseldorf. ... more   less 
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Also Known As:
Sheraton düsseldorf
Sheraton Dusseldorf
düsseldorf Sheraton

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