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All reviews nice hotel business trip business hotel tram ride u bahn station quiet location every morning would stay again close to the airport city reception sauna exhibition messe
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Reviewed 7 August 2018

Just got back from this hotel yesterday which we picked because we have stayed in mercure hotels before and rooms are always large which was the same here.We arrived at the hotel early so left our bags before going off for lunch when we returned at two we were made to wait till three o'clock on the dot to get into our rooms even though cleaners knock on your door before nine every morning to clean them.
One other point to look out for is the location if you are looking to visit the city the trams don't run on sundays and only twice an hour on saturdays which means a five minute walk to nearest stop. The area is very quite on the weekends but we didn't mind as we was there for the entertainment in the city.

  • Stayed: August 2018, travelled with friends
    • Sleep Quality
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Thank fubs666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yilmaz T, General Manager at Mercure Hotel Duesseldorf Seestern, responded to this reviewResponded 16 August 2018

Dear fubs666,

Thank you for taking the time to review your visit at Mercure Düsseldorf Seestern. Your ratings and written feedback are very important to us as they help us in our continuous efforts to achieve the best service possible. We will forward your comments to the different departments so that we can work on getting better for the future.

We all hope to welcome you back in the hotel soon.

Yours sincerely, Lidia Bartel - Front Office Manager

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Reviewed 13 July 2018

The Hotel is very normal considering the price you are paying , Plus the staff specially the receptions are not kind , I dont know the matter is language but generally they are not acting nice to guests.

anyway , the hotel is very normal and I dont recommend to stay there once you have other and better choice

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Accorhotels.com
Thank ehsanmsoltanieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yilmaz T, Manager at Mercure Hotel Duesseldorf Seestern, responded to this reviewResponded 26 July 2018

Dear ehsanmsoltanieh. Thank you for taking the time to tell us about your experience at the Mercure Hotel Düsseldorf Seestern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologize sincerely for the behavior of our employee at the front desk. These are not our standards! Please be assured that we have already talked to our Front Desk Manager - and will work together with my team that the negative experiences will be the proverbial "exception to the rule." I am very sorry for the inconvenience - and thank you at the same time for the hint, because only in this way it is possible for us to implement our high quality requirements permanently. I sincerely hope that we can convince you of our service on the next visit. We would be very happy about this opportunity. Sincerely, Juliane Sternal – Assistant General Manager

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Reviewed 10 July 2018

I was in this hotel in May for a business trip, good accommodation , spacious rooms, good breakfast. Positioned near the business area, 10 minutes from the city center. If you want to go for a run the city is half an hour from the hotel.

  • Stayed: May 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank gp68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yilmaz T, Manager at Mercure Hotel Duesseldorf Seestern, responded to this reviewResponded 26 July 2018

Dear gp68, thank you very much for your feedback. Your ratings and written feedback are very important to us as they help us in our continuous efforts to achieve the best service possible. We hope to welcome you as our guest soon again. Best regards, Juliane Sternal, Assistant General Manager

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Reviewed 19 June 2018

Friendly staff at the reception though some people were slightly overwhelmed regarding questions about running courses which are advertised by the hotel. Room was clean and comfortable, everything worked. Breakfast was fine, though the service was not. My table was not fully laid, no coffee was served.

Taxis get here super fast! That's a plus!

If you're looking for a run during your stay, there's a nice 10km course to run nearby that leads to a park area. If you have more time, running the bridges could be great too.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Service
Thank DrSmirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yilmaz T, Manager at Mercure Hotel Duesseldorf Seestern, responded to this reviewResponded 20 July 2018

Dear DrSmirk,

Thank you for the positive feedback. We are very pleased, that you are satisfied with our hotel and our service. We regret that your experience with the service during the breakfast did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Best regards,

Lidia Bartel - Front Office Manager

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Reviewed 25 January 2018

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Olaf S, Manager at Mercure Hotel Duesseldorf Seestern, responded to this reviewResponded 14 February 2018

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