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“Worst stay ever, AVOID”

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Courtyard by Marriott Duesseldorf Hafen
Ranked #48 of 239 Hotels in Dusseldorf
Reviewed 2 March 2014

I'm a Platinum member with Marriott and was treated very poorly. Staff doesn't seem to care and certainly do NOT make you feel welcomed at all. We were given a room opposite the lift, despite asking beforehand for a quieter room. Room was VERY small, i found hairs everywhere and despite asking for extra towels they forgot these too. When confronted the front desk staff weren't helpful and literally didn't care. I have never stayed in such a dump. AVOID!

Room Tip: If you have no choice but to sleep here, ask for a room away from the elevator and with a view.
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  • Stayed: January 2014, travelled on business
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2  Thank Platinum2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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146 - 152 of 448 reviews

Reviewed 20 February 2014

Just shocking - Marriotts are generally known for consistency (with the exception of a few) - this is one of the few. As Marriott upgraded this site has stood still

Tired building, no movies, poor bed linen and beds, tiny bathrooms with poor mixer tap showers, fitness room has 3 bits of cardio equipment, dumbbell rack and a swiss ball (domestic style multi gym broken), No Internet for first 3 days (too many people staying in the Hotel was the excuse!), poor location, poor food - Manager not interested.

Avoid

Room Tip: Choose another Hotel
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  • Stayed: February 2014, travelled on business
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Thank shamus33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

Good for Business Travel. Located in a area that you would not think a hotel would be. But Hyatt was next to this hotel. Decent restaurants around the hotel but nothing to talk about. Decent restaurants are located in Old Town Dusseldorf, which is about a 30 minutes walk, each way.

  • Stayed: February 2014, travelled on business
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Thank Miller C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2014

Recent business stay, very functional, rooms comfortable etc and not to far from the old town by taxi. If I were staying with my wife; however, I would aim for something a little more central. In the traffic it can be a bit of a pain.

Good team running the hotel though.

  • Stayed: January 2014, travelled on business
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Thank thehungrydaydreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2014

Maybe the hotel is not a fancy one . But it's service is better than the 5 star hotels on the area .
We stayed in the Hyatt on a recent trip ... Kids are not very welcomed there
We arrive here 2 days ago and I am surprised with the Service and level of professionalism , reception , waiters , room service , maids ... Everyone has a big smile and is eager to help anything we have asked they have find a way to provide !!!
Location is fantastic to walk to restaurants , shops and downtown .
Hotel is extremely clean .
Food at Julian's is really good !
Breakfast is amazing and service is fantastic .
We will stay here every time we visit Dusseldorf .
Rooms are small but well designed .
Rooms facing the river are really nice .
Rooms are very quiet.
The best is if you have kids this is a kids friendly hotel !!!

  • Stayed: January 2014
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Thank IvanainChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

It is a very basic hotel, not the same high level as other Marriots I stayed before. I did read the comments before booking and had my doubts about hotel and I still booked it with hope that it will be OK (mainly because of the price) But it was not. The room is very basic, and the bathroom is even more basic. The bed and the duvet are very simple and not comfortable. The room looks tired and needs renovation. The bathroom is exact as on the travellers pictures, not inviting at all .
I stayed last year in Intercontinental - Dusseldorf - what a huge difference, IC is great! So, if you are looking for basic hotel - it is Marriot and if you want some luxury - it is IC.

  • Stayed: January 2014, travelled as a couple
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Thank Lulushke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

My husband and I stayed at the Marriott for two nights at the end of November.

The main purpose of our trip was to visit the Christmas markets. Having not been to Dusseldorf for many, many years I wasn't too sure where to stay and thought that the Marriott would be a pretty safe bet! It was, the hotel was excellent value, with friendly staff and a well equipped room with everything that we needed for a couple of nights.

We didn't mind the location and enjoyed the walk in to the Altstadt, but it wouldn't suit everyone. We left on a Sunday morning and didn't have time to get in to town for breakfast and there wasn't too much going on in the harbour area, so we ate brunch in the hotel. We thought it was a little on the pricey side. That said, we really were just after something light but brunch was the only option available.

I would recommend this hotel, but would probably chose somewhere a little closer to the centre of Dusseldorf should we visit again

  • Stayed: November 2013, travelled as a couple
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Thank mandyb64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Duesseldorf Hafen

Address: Speditionstrasse 11, 40221 Dusseldorf, North Rhine-Westphalia, Germany (Formerly Courtyard by Marriott Duesseldorf Hafen)
Region: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#38 Luxury Hotel in Dusseldorf
Price Range: £61 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard by Marriott Duesseldorf Hafen 4*
Number of rooms: 139
Official Description (provided by the hotel):
Enjoy beautiful harbour views and modern accommodations at Courtyard by Marriott Duesseldorf Hafen. Our hotel in Duesseldorf, Germany delights with a great waterfront location in the city center steps from the Rhine, and it features well-appointed rooms with plenty of amenities. ... more   less 
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Also Known As:
Courtyard By Marriott Duesseldorf Hafen Hotel
Courtyard Hotel Dusseldorf Hafen
Courtyard Hotel düsseldorf
Courtyard Dusseldorf
düsseldorf Courtyard

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