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Mercure Hotel Duesseldorf City Center
Ranked #42 of 237 Hotels in Dusseldorf
Brentwood, Essex
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Higly Recommended”
Reviewed 27 May 2014

We stayed for 5 nights at the Mercure Dusseldorf City Center for 5 nights from 15th May 2014 , having chosen it after an excellent stay at their Grand Biedemeier Hotel in Vienna last October and are very glad that we did. It is very convenient indeed to the main station (depending on your speed, less than ten minutes – and this includes time avoiding trams and waiting for traffic lights to change!).

So that our Review can be interpreted by others, we mention that we are a married couple aged 78 and 72 and take thing more slowly. As we were staying for 5 nights, we chose a Privilege Superior Room, primarily for the extra space we like to have on a break of more than a couple of days (the free minibar was, admittedly, a bonus but should not be the deciding factor!). In fact, the room we had (no. 455) was almost a mini suite; being an 'internal' room, the views were not particularly inspiring but it was a marvellously quiet room.

As regards the daily cleaning, topping up of toiletries, bed-making and changing of bed linen etc., this was all done efficiently and punctually.

Regarding breakfast, we found the selection to be more than sufficient; there were the usual cereals, fresh fruit, cold meats, cheeses, various types of bread (always a pleasure in Germany), various types of tea (both leaf and bags), various coffees as well as a good selection of hot food (including fried eggs, omelettes etc cooked to order). As is perhaps also usual, the breakfast room can get very crowded if there is a group at the hotel because they all come to breakfast at the same time but, these days, no hotel can survive without at least some groups.

We had no problems with Reception, either checking in, checking out or with questions during our stay. To be fair to other travellers, we must admit that we did have a couple of problems; on the one evening when we used the bar, the barman seemed to be more interested in talking to football-loving customers (who may, or may not, have been residents); on the Saturday, our room safe broke down and would not open and, being a weekend, a technician could not be found – the hotel staff were as helpful as they could be (particular thanks to Frau Skiba) but their master code would not work either and our main disappointment was that they do not seem to have an emergency contact number for 'out of hours' at the weekend.

Because of these two aspects, we would like to have given 4 ½ 'stars' but a rating of 4 'stars' would downgrade the hotel too much, so we are giving the full 5 'stars' and have no hesitation in recommending the Mercure Dusseldorf City Center Hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Europhilecouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco K, Manager at Mercure Hotel Duesseldorf City Center, responded to this review, 2 June 2014
Dear Europhilecouple,

thank you very much for your great recommendation! We are looking forward to welcome you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Bratislava, Slovakia
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 May 2014

I spent my third stay at this hotel on my business trip in DUS. I had a suite now and i can tell that is was wonderful. Big suite and large bathroom with a corner bath tube. Free minibar and LCD TV is a standard. Breakfast are a little bit expensive but absolutely perfect and variety - salmon, fresh fruits, bio jams, 100% juices, fresh bread also multicorn, hams, and can be prepared by cook.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank tropolach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco K, Manager at Mercure Hotel Duesseldorf City Center, responded to this review, 2 June 2014
Thank you very much for your comments. We hope to welcome you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashby-de-la-Zouch, United Kingdom
Level Contributor
134 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 17 May 2014

While my room was not ready on arrival at 5pm, the staff did try to sort this out promptly and the upgrade to a suite was appreciated. Nothing really to note about the hotel which is well positioned for the town centre and a short walk to the train station and links to the airport. A good choice for a short business trip.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markadlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco K, Manager at Mercure Hotel Duesseldorf City Center, responded to this review, 2 June 2014
Dear markadlz,

thank you very much for your comments. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 May 2014 via mobile

We came to Dusseldorf for the Interpack conference. We had booked another Mercure hotel several months ago, but when we contacted Mercure to confirm our booking, they didn't have us, even though we had a confirmation number. The hotel was completely booked, but they had one suite available in a sister hotel, so we booked it. This is a nice small hotel close to the main train station and walking distance to Konigs Allee and the Rhine. The staff are friendly and accommodating, nice two room suite great breakfast, good pub/restaurant. Very pricey, though.

Stayed May 2014, travelled on business
Helpful?
1 Thank Judy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco K, Manager at Mercure Hotel Duesseldorf City Center, responded to this review, 2 June 2014
Dear Judy H,
thanks a lot for your great recommendation. We hope to see you back at least during next Interpack!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 May 2014 via mobile


The staff is not so nice and helpful. At the check-in a manager was talking with me, and every question seemed to piss him off hardly. In the morning it was practically the same with the second manager.

The room was dirty, bed, walls, bathroom (dead insects). The air condition is very loud, doesn't work properly. The inside block is very loud, people shouting all night long, so there's no chance to sleep with an opened window...

Stayed May 2014, travelled as a couple
Helpful?
Thank avshtill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Dusseldorf hotels

Sheffield, United Kingdom
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 May 2014

Arrived Saturday at 11am, knew we would be too early to check in but reception did the paperwork and locked away our cases for us and we just walked into town, we had arrived from the airport by train and the hotel is literally a 5 min walk from the Hauptbahnhof, saved us 30e in a cab, definitely recommend. Had a few scoops in the Alt Stadt, came back early as my husband was running the Dusseldorf Marathon the next day and then wow.......a man on reception told us we had been upgraded to a suite on the 6th floor and got our bags out for us, very very friendly as was the first girl we saw. We didn't book breakfast because we thought 22e was ridiculously expensive, plenty of choice around anyway, lots of great coffee shops within 5 min walk or McDonald's if that floats your boat. You can decide to have breakfast daily though if you change your mind. Our accommodation was fab, separate lounge area with sofa, coffee machine and desk, immensely comfy queen size bed, really smart en-suite, very clean, housekeeping was faultless. We had a balcony too with great city/rooftop views, it is quite noisy but it's a busy city and I suppose this is to be expected. After the marathon my hubby understandably didn't want to walk far, so we had a night in the hotel bar, not the cheapest but fantastic service, felt very spoilt actually, had curry wurst with French fries, onions and mayo for 7.50e so couldn't complain at that. Asked for milk to take to bed to use for our coffee, the man behind the bar gave me a full mug and heated it up for us. It is a 10/15 min walk into the main shopping area but we didn't mind that and it's a great walk. Strongly recommend this hotel. Can't wait to return.

Room Tip: Get a room towards the rear of the hotel as it's quieter.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzanne r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco K, Manager at Mercure Hotel Duesseldorf City Center, responded to this review, 2 June 2014
Dear Suzanne r,
I am really happy that you and your husband enjoyed your stay so much! The whole team is looking forward to see you agian. I think the next marathon is on 26th April 2015.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zagreb, Croatia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 April 2014 via mobile

Small single room (nr. 512) for 69€, good location near shopping area, slow free wifi, clean room, small bathroom, overpriced breakfast, nice reception staff, free pc printer option in lobby, aircondition in room was too loud to sleep with.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cyber2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco K, Manager at Mercure Hotel Duesseldorf City Center, responded to this review, 2 May 2014
Dear Cyber2013, Thanks a lot for that good feedback! Hope to see you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Duesseldorf City Center

Property: Mercure Hotel Duesseldorf City Center
Address: Stresemannplatz 1, 40210 Dusseldorf, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Dusseldorf > Stadt-Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Luxury Hotel in Dusseldorf
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hotel Duesseldorf City Center 4*
Number of rooms: 163
Official Description (provided by the hotel):
The Mercure Hotel Duesseldorf City Center offers 163 rooms and is located in the heart of Dusseldorf between the main railway station and the renowned Konigsallee 800 m away. Providing ideal access to the exhibition centre and the international airport just 10 km away, the Mercure hotel also features the Apero bar, the Quatre Saisons brasserie, a terrace and three conference rooms. ... more   less 
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Also Known As:
Mercure Hotel Duesseldorf City
Mercure Duesseldorf City Center
Mercure Hotel düsseldorf

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