The assistant for a frequent international traveler attempted to reserve a room on booking.com. The reservation was to be for that evening, but made in the morning US time. When the reservation was completed, it was changed to the next night. The assistant called the hotel to explain, but no one would help. The traveler had to find another hotel. After the credit card charge posted, attempts to obtain a refund by email were met with "You didn't tell us," "cancellation policy" and "non-refundable rate." Customer service? NOT.
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