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“Blocked money were not returned”

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Mercure Hotel Duesseldorf City Nord
Ranked #44 of 238 Hotels in Dusseldorf
Mosscow
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Blocked money were not returned”
Reviewed 23 December 2013

During check-in procedure on 10th December 2013 the hotel reserved from my card 300 (three hundred !!!!) Euro as a guarantee for the future payment for service.
Than 131 Euro were paid from my card.
BUT 300 EURO WERE NOT RETURNED
Already 7 (seven) days past but money are still blocked !!!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
4 Thank Georgy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Santa Clara, California
Level 4 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 October 2013

It is not close to centre or any station. However staff are nice and very professional. Rooms are clean with modern facilities. They have vending machines on 1st floor for snacks and drinks.
ideal for business travelers and short stay.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank udkiran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballater, United Kingdom
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 September 2013

Stayed here for 5 nights. This is a new hotel in a great position. Easy to get to from the airport, by bus tram or train. 15mins by train 30 mins bus/tram. The tram stop is 5 mins walk away from the hotel. The tram goes straight to the Alt -Stat and main shopping street. The staff are all very polite and helpful. You can even buy travel bus/train/tram passes from the reception . The reception also have maps of the city. My only negitive point would be the breakfast is very expensive ( in my eyes ), We had a great time and would stay here again !!!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Morris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerala
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 September 2013

For a 4star hotel this is a great value for money comparing the neighbourhood prices for renaissance. I took the privelege rrom which is the costliest available, where you get a coffe maker and refills and a bootle of water everyday in addition to the extra bathroom accessories which includes a bathrobe.The breaksfast is a delectable spread of continental, mostly english with fresh juices where you can juic e the fruits or else canned ones.The tram station is a short 10 min walkway, though the hearet of the city is far, considering the fact that there is renovation going on for making all the exposed tram lines to underground and so some services would be interrupted.Although the housekeeping staff forgets to replenish all of the bathroom acessiores, they are more thatn happy to refill once you bring it to their notice

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nanoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Duesseldorf City Nord

Property: Mercure Hotel Duesseldorf City Nord
Address: Noerdlicher Zubringer 7-11, 40470 Dusseldorf, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#17 Best Value Hotel in Dusseldorf
#31 Romantic Hotel in Dusseldorf
#35 Luxury Hotel in Dusseldorf
#45 Business Hotel in Dusseldorf
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hotel Duesseldorf City Nord 4*
Number of rooms: 190
Official Description (provided by the hotel):
3 star hotel offering 190 rooms. The Mercure Duesseldo. City Nord 3* is located in the north of Dusseldorf city between the international airport, fairgrounds and the city center. Easy access to all major companies by public transport. Thehotel featuresaMediterranean restaurant and conference rooms for up to 150 people. The Mercure Duesseldorf City Nord also offers a basement garage and a lobby bar. ... more   less 
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Also Known As:
Mercure Duesseldorf City Nord

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