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“Fantastic Staff Great Location!!!!”

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InterContinental Dusseldorf
Ranked #5 of 239 Hotels in Dusseldorf
Certificate of Excellence
Reviewed 2 June 2014

Having left the hotel after just under a week staying in a suite there are a couple of things I would like to express, firstly congratulations on a great bunch of enthusiastic young staff who appear to love what they do, you can't buy that attitude and we encounterd it so many times, executive floor, concierge, doorman, even our babysitter!!!!!!!!

Unfortunately there are a couple of negative comments, I think a family of three staying in a suite need more than a small bottle of water????!!!!!!

In addition we found that the food in the club lounge wasn't acceptable on a couple of occasions! I tried a cheese cake, took a mouthful and it was frozen. I also encounterd my worst French toast I have ever had !!!!! My husband had poached eggs that were terrible. These are basic items I honestly couldn't believe how you could get them so wrong!!!!!!!!!

We also found the water would run hot and cold which can be dangerous when children are having a shower.

Besides theses couple of comments, we loved the location of the hotel, there's no better location in Dusseldorf.

Room Tip: Get a room on high floor away from Tram noise
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  • Stayed: May 2014, travelled on business
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4  Thank DaisyO2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_DUS, Manager of Quality and Performance at InterContinental Dusseldorf, responded to this reviewResponded 6 June 2014

​Dear ​Daisy,

thank you so much for taking the time to let us know about you experiences during your recent stay. You are so right, we are proud to have a fantastic team of young and enthusiastic professionals which really love their job.

Please take our sincere apologies regarding your visit at our Club Lounge. It seems that we have not been able to provide you with the usually high standard of food at this outlet. In the meantime I have analysed your observations with our Executive Chief and improvement measures​ have already been taken.

Thank you for mentioning the ​hot and cold running water​. We immediately controlled the water management system on all floors, finding that everything is working properly. Nevertheless those remarks help us a lot to ensure our guest safety.

Thank you again for staying with us ​at the InterContinental Düsseldorf ​and ​ we hope to see you again soon.

​Kind regards,

Michaela Weisskopf

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382 - 388 of 999 reviews

Reviewed 29 May 2014

Just got back from a buissiness trip. Stayed at this hotel 3 nights and evevrything was just perfect.
Great location, friendly staff, rooms and food at a very high level. BEST SPOT IN THE CITY !
I will come back soon.

  • Stayed: May 2014, travelled on business
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Thank Dayana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_DUS, Manager of Quality and Performance at InterContinental Dusseldorf, responded to this reviewResponded 30 May 2014

Dear Dayana C,
we are so glad to read, that you really enjoyed your stay at the InterContinental Düsseldorf.
Hope you come back very soon!
Kind regards,
Michaela Weisskopf

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Reviewed 28 May 2014

Brief summary: luxury @ the best spot in the city

As from upon arrival by car we had a warm welcome from the staff; the gratitude of the staff was really remarkable during the whole stay. You feel important as a guest.

Rooms are spacious & spotless.

Room service was excellent; service with an added value!

5 stars for sure...

Room Tip: Non smoking room on a higher floor!
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  • Stayed: May 2014, travelled as a couple
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Thank Leslie2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014

We chose the Intercontinental for a short visit to the city before travelling further in Germany. The location, on the the Konigsallee is ideal, being so close to the excellent shops on the other side of an ornamental, tree-lined canal.
As expected of a top-quality hotel, the staff were extremely welcoming and professional. They were also friendly, courteous and helpful. We arrived earlier than expected, several hours before normal check-in time, but the desk staff went out of their way to give us a room immediately. We found the room to be of a generous size, well-appointed and with an excellent bathroom with separate shower cubicle. Air-con was good and quiet. Room service was quick and efficient. Wonderful pillows!
We had a reasonable meal in the restaurant on one night (not cheap) but went out for breakfast as we thought the quoted hotel price, at €31 p/p was rather too much.
The pianist in the lobby played the kind of muzak normally heard in the lift!
We would certainly stay again.

Room Tip: To avoid the noise from trams at the rear of the hotel, ask for a room overlooking Konigsallee (like...
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  • Stayed: May 2014, travelled as a couple
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Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014

It is not the first time I go to Dusseldorf and prefer to stay at the Intercontinental which is directly on the Konigsallee. A really fantastic shopping lane. The staff of the Hotel is fantastic from the moment you arrive by car. Check in is very friendly and the business lounge is a great place to be and relax. So when you are in Dusseldorf - It is fantastic to be at the IC.

  • Stayed: April 2014, travelled as a couple
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Thank sabai77Pijnacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2014

This is the only InterContinental Hotel I've ever stayed at...I usually do more Holiday Inns and Crowne Plazas. In comparison to those other brands, the InterContinental Dusseldorf was definitely glitzy, but that was mostly apparent in the lobby and didn't translate to the room, which was by necessity smaller than what I could get at a Crowne Plaza since everything is up-charged for the InterContinental brand. Also, no complimentary upgrade for being an IHG Platinum member. Value for price-wise, this is not a hotel I would recommend. I really think Crowne Plaza hits the sweet spot between utility and luxury; I'm sure the InterContinental offers services that the lower tier IHG brands do not, and those may be fantastic. So my advice is: if you want to stay here, you should be prepared to shell out a hefty sum to truly take advantage of the marque. I'm obviously not the type of guest this hotel is targeted toward, and this review is really intended for those who are like me, people who enjoy some perks but nevertheless want to get the most bang out of their buck.

  • Stayed: June 2013, travelled solo
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Thank MD2Be
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_DUS, Manager of Quality and Performance at InterContinental Dusseldorf, responded to this reviewResponded 26 May 2014

Dear MD2Be,

Thank you very much for taking the time to write this review. We are very sorry that you have not been fascinated during your recent InterContinental experience, but as our IHG Family of Brands offers 11 different hotel types everybody should be able to find exactly the brand that suits its own needs.

Nevertheless, let me mention some points why our guests love to stay at the InterContinental Düsseldorf. We are located directly on the famous Königsallee where numerous flagship-stores, small boutiques, luxurious jewelers and impressive shopping-malls invite for a leisurely stroll. We are close to our famous Altstadt (old town) where more than 260 pubs line the "longest bar in the world" and in addition you can find a huge number of cultural highlights, like museums, exhibitions and musical venues. Not to forget our ambitious staff, regularly going the extra mile to meet the needs of our guests.

We wish you a beautiful summer and remarkable IHG experiences in the future.

Kind regards,

Michaela Weisskopf

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Reviewed 17 May 2014

Top rated hotel with top service, friendly staff and excellent location -Very nice size rooms and clean. Short walking distance to the center- approx 15 minutes. Beautiful surroundings!! Breakfast was spectacular from eggs to Champagne--- but a bit on the pricey side. approx Euros 30.00

  • Stayed: April 2014, travelled as a couple
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Thank Natimina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_DUS, Manager of Quality and Performance at InterContinental Dusseldorf, responded to this reviewResponded 19 May 2014

Dear Natmina,
Thank you for your review and for staying with us at the InterContinental Düsseldorf.
I am glad you enjoyed our rich breakfast buffet where you can get enough power for an exhausting day.
Kind regards,
Michaela Weisskopf

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Additional Information about InterContinental Dusseldorf

Address: Koenigsallee 59, 40215 Dusseldorf, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Dusseldorf
#3 Spa Hotel in Dusseldorf
#5 Luxury Hotel in Dusseldorf
#6 Romantic Hotel in Dusseldorf
Price Range: £125 - £427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Dusseldorf 5*
Number of rooms: 287
Official Description (provided by the hotel):
Man sagt, es sei DAS HOTEL "FUR KUNST UND KULTUR" AUF DER KO...Denn wer das InterContinental Dusseldorf an der Konigsallee betritt, spurt sofort die moderne Ausrichtung mit der Konzentration auf zeitgenossische Kunst und Lifestyle: eine Artist Wall mit 33 Namen bekannter Dusseldorfer Personlichkeiten, wie Heinrich Heine, Max Ernst, Clara Schumann und Joseph Beuys, schmuckt das 40m hohe Atrium der Lobby. Seit der Eroffung des Hotels 2005 wurde kontinuierlich an Kunst- und Kulturinitiativen gearbeitet, um die lokale Verankerung mit der Kunstmetropole Dusseldorf zu festigen und als der ,,place to stay" fur Kunst- und Kultur weltweit wahrgenommen zu werden. Das Luxushotel auf der wunderschonen Konigsallee ist aber nicht nur aufgrund der besonderen Architektur und Ausrichtung Hot Spot der Stadt: auch kulinarisch hat es Vieles zu bieten, so das Restaurant PEGA und die stylische bar fifty nine, deren Cocktails und Latte Macchiatos legendar sind...An Wochenenden rockige Live Musik meist bis in die fruhen Morgenstunden. ... more   less 
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Also Known As:
Intercontinental Dusseldorf Hotel
Intercontinental Hotel Duesseldorf
Intercontinental Hotel düsseldorf

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