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InterContinental Dusseldorf
Ranked #6 of 237 Hotels in Dusseldorf
Certificate of Excellence
Fl
Level Contributor
510 reviews
211 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
“I am impressed”
5 of 5 bubbles Reviewed 14 August 2014

From the time you walk in you feel something special ...It's different not warm not cold you feel special. Very modern design wonderful staff all around special thanks to Steffen Werner the Front Office Manager who went way and beyond to iron out any problems ......As always it's the staff that makes the IC's so special...Food at the concierge lounge was outstanding so was the selection of drinks...Highly recommended only downside is the misrable internet speed slowed down by the IT department

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank uli1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_DUS, Manager of Quality and Performance at InterContinental Dusseldorf, responded to this review, 20 August 2014
Dear Uli1,

You are impressed and we are more than happy. Special thanks on behalf of Steffen. As you might have noticed, he will find no rest until all guests are satisfied. It is a great pleasure for us to work with him.

Please take my special thanks for taking all the wonderful photos of the InterContinental Düsseldorf.

Kind regards,

Michaela Weisskopf
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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895 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Zurich, Switzerland
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 August 2014

Great international hotel in the center of Düsseldorf, within walking distance of everything, Königsallee for shopping and river Rhine for dinner. The hotel itself is very good with excellent staff and wel groomed rooms.

Room Tip: Look for an executive room discount in the weekend
See more room tips
  • Stayed April 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wouter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_DUS, Manager of Quality and Performance at InterContinental Dusseldorf, responded to this review, 7 August 2014
Dear Nolfaz,

Thank you for your short and overall positive review. We are delighted to read that you enjoyed your stay at the InterContinental Düsseldorf.

We are looking forward to your next visit.

Kind regards,

Michaela Weisskopf
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 27 July 2014

You can not faul the location of the hotel if you want to be in the centre of it all! I got a room on the club floor (2nd) and it was really nice and comfortable. A little bit noisy as the street where my windows were facing has a tram line and you can also hear the train passing as well. This things do not bother me too much, however some of my colleagues did mind.
Breakfast really good, dry cleaning on time and in very good condition, spotless clean rooms and satisfying service considering it is July and hotel was fully booked.
Nice bar in the lobby facing street with peasant staff and decent prices. Over all very happy with my stay. The only thing maybe it is a bit unfair to say ....I did not see or feel any ' extra mile'...although everything work perfectly and properly as expected in Germany :-).

Room Tip: If you are sensitive on noise level ask for the room not facing the street with trams.
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  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Annalocanova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 26 July 2014 via mobile

i like hotel great location i was stay 2 night in this hotel its nice but win i make chik out (( they take mony for car parking )) this is my think ... but if u loking for nice location and clean hotel

Stayed July 2014, travelled with friends
Helpful?
1 Thank Yousuf A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 24 July 2014

I stayed in this hotel between the 13th-19th June 2014 and I feel compelled to write this review since they force to take down my boyfriend's review because he also worked for the "IHG" company and the reason for the holiday was to celebrate my birthday which it wasn't much of a celebration.

First of all how dare the hotel manager phoned my boyfriends manager about leaving a honest review about our trip ,it was a personal holiday it had nothing to do with the "company" I was absolutely livid if anything any criticism is better than nothing to improve standards.

Staff was rude and arrogant ,no greeting what so ever from the reception.Felt like we was treated as second class citizens from their "normal high class guests" which every guest should be treated equally.

2 hour power cut in the hotel ? why .... no explanations

Asked concierge where we could visit the wildlife Grafenberger told us how to get there and use of tram , when we got there turned out they had a storm the other week which explains fallen trees and red tape around the city that the wildlife is closed because of it.So I wasted transport money on the tram to get there when the concierge could just said it was closed.

Phoned room service for a bucket of ice ,called twice about it and half an hour later reception arrived.

Reception has not explained about the 80 euro deposit transaction for every night even though the hotel was paid for in advance to the stay so I was rather distraught about money missing had to deal with a rather unhelpful night manager about this and got no where so bf spent a hour to his bank to get the money back.

There is more but I feel I have taken too much time on this. Overall this hotel claims its a 5* to me it felt 2* ,I have stayed in hotels in 3-4 stars aswell and this is the worse to my standards.Never again I would stay at this hotel ever.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Songling C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_DUS, Manager of Quality and Performance at InterContinental Dusseldorf, responded to this review, 28 July 2014
Dear Songling C,

Contrary to your perception, we always appreciate guest feedback at the InterContinental Dusseldorf because it gives us the opportunity to review our performance and the manner with which we provide our services. Please be assured, that this has already taken place with the comments that you and your boyfriend had shared with us.

We are very surprised by your review, as after extensive exchange with your boyfriend regarding his observations he removed his review. Therefore according to our understanding all the concerns were addressed to your satisfaction.

Unfortunately, you visited Dusseldorf right after a local hurricane which severely impacted the city and its tourist attractions. We regret that this act of nature influenced your stay with us so much, especially since we have tried our utmost to satisfy our guests in keeping the disturbance to a minimum.

Michaela Weisskopf
michaela.weisskopf@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

We go to Dusseldorf at least once every year and we have stayed in several hotels, but this one is absolutely my favorite, so we have decided a few years ago that we will stay only here.
Being an InterContinental Platinum Ambassador gives us free room upgrade, free breakfast, free wi-fi, free fruits and other benefits that i don't really remember now.
The hotel looks spectacular, especially the elevators who are all made of glass over a very nice view of the inside of the hotel. We have stayed only in the apartments, so I am not sure how the regular rooms look like, but the apartments look wonderful, they are really big and I love the glass wall of the bathroom.
Everything is very clean, the sheets and the towels are impeccable and changed daily. For every item you need you can call the reception.
All the stuff is very concern with your stay and they do anything that they can to make you feel good. If you want to go to a restaurant ask the reception to make you a reservation because you will see the difference.
The breakfast was the only meal we have eaten at the hotel and was really tasty and with a large variety of products.
Love the hotel and will surely visit it every time we will have the chance.

  • Stayed November 2013, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Andreea_an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

everything fantastic about this hotel, staff exceptionally helpfull, room superbly clean, spa is excellent although akward to get to, bed so so comfortable and so central for everything. we will be back

Room Tip: room overlooking the reception area very quiet
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank david d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Dusseldorf

Property: InterContinental Dusseldorf
Address: Koenigsallee 59, 40215 Dusseldorf, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Dusseldorf
#3 Business Hotel in Dusseldorf
#4 Spa Hotel in Dusseldorf
#6 Romantic Hotel in Dusseldorf
#6 Luxury Hotel in Dusseldorf
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Dusseldorf 5*
Number of rooms: 287
Official Description (provided by the hotel):
Man sagt, es sei DAS HOTEL "FUR KUNST UND KULTUR" AUF DER KO...Denn wer das InterContinental Dusseldorf an der Konigsallee betritt, spurt sofort die moderne Ausrichtung mit der Konzentration auf zeitgenossische Kunst und Lifestyle: eine Artist Wall mit 33 Namen bekannter Dusseldorfer Personlichkeiten, wie Heinrich Heine, Max Ernst, Clara Schumann und Joseph Beuys, schmuckt das 40m hohe Atrium der Lobby. Seit der Eroffung des Hotels 2005 wurde kontinuierlich an Kunst- und Kulturinitiativen gearbeitet, um die lokale Verankerung mit der Kunstmetropole Dusseldorf zu festigen und als der ,,place to stay" fur Kunst- und Kultur weltweit wahrgenommen zu werden. Das Luxushotel auf der wunderschonen Konigsallee ist aber nicht nur aufgrund der besonderen Architektur und Ausrichtung Hot Spot der Stadt: auch kulinarisch hat es Vieles zu bieten, so das Restaurant PEGA und die stylische bar fifty nine, deren Cocktails und Latte Macchiatos legendar sind...An Wochenenden rockige Live Musik meist bis in die fruhen Morgenstunden. ... more   less 
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Also Known As:
Intercontinental Dusseldorf Hotel
Intercontinental Hotel Duesseldorf
Intercontinental Hotel düsseldorf

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