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“Quality Hotel lacking some Service”

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IntercityHotel Essen
Ranked #16 of 69 Hotels in Essen
Reviewed 3 June 2014

Is Close and Handy to the Central Rail Station and the centre of town. Staff are friendly and very friendly, always willing to help out in anyway. Room Service needs to be addressed and also the cost of Wifi in Rooms. was really laughable when one could walk up to Macdonalds and use theirs for free. For a Good Quality Hotel looking to attract Business Guests, offering WIFi not only is an incentive these days but a norm in most modern day accomodation, even backpackers. I would stay again only if they had improved there current Wifi situation..

  • Stayed: April 2014, travelled solo
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2  Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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36 - 42 of 201 reviews

Reviewed 17 February 2014

Stayed here for work purposes. The hotel is conveniently located near the city center, with free parking in front of the door after 8PM.
Although the reception staff was friendly, the rest of the hotel really is nothing special. Rooms are small but clean and quiet. Breakfast is decent, although there was no fresh juice. Would stay here again but would choose for more luxury if I would have to pay myself.

  • Stayed: February 2014, travelled on business
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Thank IMH-Rdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

Unremarkable, but decent business place within walking distance to Essen main station and shopping district, 25 min by train from DUS airport.
Wifi in rooms is 4,50€ per hour,I don't think this is acceptable these days for a business hotel.

Stayed: November 2013, travelled on business
1  Thank banane16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

Stayed here for one night due to location for next day business meeting in Essen. Quite nice Hotel, central location, not the cheapest in town at Euro 140, but to good standard, its modern and clean and receptionist was very friendly. Breakfast was really good with great selection, restaurant was full of business people. Having to pay for Wi Fi in this type of business hotel though is not good, it should be free!

  • Stayed: September 2013, travelled on business
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1  Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

only 5 minutes by foot from the main railway station to the hotel makes it very convienient.
the room is nice and if you have a room to the back it's quite.
The bed is comfortable.

You have to pay for the internet and also for the breakfast.
But in the railwaystation there is free internet for example at Starbucks and you
get probably a cheaper breakfast in any of the places in the station.

Room Tip: get a room to the back or the inner court
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  • Stayed: July 2013, travelled solo
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1  Thank Onyx007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2013 via mobile

Fab place.... all staff very helpful and aways smiling.... room was clean and really enjoyed my stay....I would recommend this hotel to stay at....outside patio area small.... not a great view but the service was excellent....

  • Stayed: June 2013
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Thank Kam912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2013

I stayed here for 2 nights with my 5mth old; 2 year old and my husband whilst working in Essen. This hotel provided for us a "studio" (don't be fooled - NO self-catering facilities other than a kettle.) This room was their largest room and it was more than adequately sized for a family. No shower, which is typical in Germany and typically annoying for bathing children, but for a short stay, bearable. They provided a low bed for my toddler, which was comfortable and safe - no danger of her falling out! The room was extremely clean and the room facilities were good - though the hair dryer was quite pathetic.

It is extremely close to the Essen Hauptbahnhoff and that is jolly convenient if travelling by train or needing to get to the airport (which is 22 mins direct train journey to Dusselfdorf Airport.) We had a room on the side of the railway but didn't hear it through the German double glazing! The air conditioning can be switched off, which is better than a lot of hotels. The hotel is very close to good restaurants and shops.

The wifi was an absolute rip off - EUR14.50 for 24 hrs. Needless to say, we didn't use it. Unacceptable in this day and age to charge that. That has knocked my overall rating down.

The breakfast is good and the were staff helpful enough, though I was surprised they were not able to tell me where there to find a children's playground. (Behind the Philharmonie concert hall! I found it.)

For a hotel in a convenient location, this is rather good. It's certainly clean!

Room Tip: We were on the railway side but undisturbed due to the good double glazing. In the height of summer...
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  • Stayed: April 2013, travelled on business
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1  Thank tinyfury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about IntercityHotel Essen

Address: Hachestr. 10, 45127 Essen, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Essen > Stadtkern
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #16 of 69 Hotels in Essen
Price Range: £51 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — IntercityHotel Essen 4*
Number of rooms: 168
Official Description (provided by the hotel):
The InterCityHotel Essen is located in the centre of the city near Essen main station and thus forms the ideal starting point for your business appointments and cultural activities. The cultural capital Ruhr 2010 with the Essen Cathedral and the new shopping centre is well worth a visit. The Essen exhibition grounds are only 5 km from the InterCityHotel, and even the Dusseldorf exhibition grounds and airport can be reached quickly. The Essen FreeCityTicket for local public transport in the whole of the Rhine-Ruhr area from Dusseldorf to Dortmund is included in the room price. At the heart of the Ruhr metropolis, our 168 modern and friendly furnished rooms offer an atmosphere in which you can feel at ease. Whether you are holding a meeting or a conference - the conference hotel in Essen offers the ideal background for every event. Four air-conditioned conference rooms and modern equipment throughout the building ensure a pleasant environment with a maximum of success for your event. For all InterCityHotels concerned the usage of the WLAN is free of charge up to 256 KB/s. ... more   less 
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