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“Pretty basic but solid quality” 4 of 5 bubbles
Review of Holiday Inn Essen City Centre

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Holiday Inn Essen City Centre
Ranked #18 of 68 Hotels in Essen
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Pretty basic but solid quality”
4 of 5 bubbles Reviewed 5 July 2013

The beds are good. The service is good. The breakfast is pretty good. The hotel itself is pretty small. The bar offers approx. 6 tables. I did not try the restaurant. In general the whole hotel appears to be a bit out of style but it offers all typical comforts of a Holiday Inn chain hotel.

Room Tip: Don't take rooms facing the street
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  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Maleque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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227 reviews from our community

Traveller rating
    44
    95
    64
    14
    10
See reviews for
38
47
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93
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Stuttgart
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 10 June 2013

The hotel is located in the heart of Essen. I got a very big room which was quite. The room and the bath room was generally clean but requires a renovation. Service was nice and friendly. Price was ok so quite ok for a quick stay but you should not stay several days.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank travelfamily72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Essen City Centre, responded to this review, 1 July 2013
Dear travelfamily72,

Thank you for writing a review about your recent stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide good value, comfortable, clean and friendly accommodations. I am delighted that we were able to meet your expectations in these areas. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed 5 June 2013 via mobile

I didn't realise that major hotel chains still offer rooms that surely haven't been refurbished in the last twenty to thirty years, especially at more than £130 per night!! With carpets, curtains & bedspreads decades out of date, you have to wonder how clean they can be? All in all like an overnight stay in a hospital or some sort of institution......there is just no excuse for such poor standards at these prices. My first stay in a Holiday Inn, & now I know why. Never again!!

Stayed June 2013, travelled on business
Helpful?
2 Thank DLR63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Essen City Centre, responded to this review, 27 June 2013
Dear DLR63,

Thank you for your feedback regarding your stay with us.

Please accept our sincerest apologies if you didn't find our hotel to your liking and if your found our property to be outdated.

Rest assured that your comments will be reviewed by hotel's management and will be taken into consideration for future improvements. We still hope that you give us another chance to show you what we have done and allow us to redeem your faith in the quality of our product.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Essen hotels

Istanbul, Turkey
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4 of 5 bubbles Reviewed 20 March 2013

The rooms were very comfortable and clean. The hotel is in a very good location. The only problem was the lack of internet. The hotel wants to charge you by 5 Euros for internet. The satff was very helpful and kind though...

  • Stayed March 2013, travelled with friends
    • 5 of 5 bubbles
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Helpful?
Thank FulyaCim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ulrich S, Leiter Öffentlichkeitsarbeit at Holiday Inn Essen City Centre, responded to this review, 14 June 2016
Dear guest,

thank you very much for your kind feedback regarding our Holiday Inn Essen City Centre. We have good news for you, as in the meantime our WiFi is free of charge for all our guests without any time limit.

We would be happy to welcome you again very soon!
With kind regards,
Ulrich - Guest Review Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Krefeld
Level Contributor
88 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 28 February 2013

It is a small hotel. The rooms are functional. It's not the newest equippment, but clean. The bathroom is very tiny with a small shower. Unfortunately there was lot of traffic- noise from the street outside.
The city and the shopping mall "Limbecker Platz" are near-by.
The garage is old and tiny for a big car.

  • Stayed February 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dini646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Essen City Centre, responded to this review, 11 July 2013
Dear Dini646,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to see that you found our room clean and functional. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wotton-under-Edge, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 6 December 2012

Good centrally hotel, good simple food. The Snitchel and steaks were great.
Very close to the large Christmas markets
Very friendly staff, especially the barman. Parking is a little expensive and the entrance to the car park is very tight.
All in all, a good hotel.

  • Stayed November 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mr_P23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ulrich S, Leiter Öffentlichkeitsarbeit at Holiday Inn Essen City Centre, responded to this review, 28 June 2016
Dear guest,

thank you very much for your kind feedback regarding the Holiday Inn Essen City Centre. We are happy that you could enjoy our menu! Of course, we are very very happy about your comment regarding our staff, as we are quite proud of our team.

We would be happy to welcome you again very soon.
With kind regards,
Ulrich - Guest Review Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater Munich
Level Contributor
105 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
4 of 5 bubbles Reviewed 6 November 2012

We spent one night there in a suite that was far from elegant but spacious, comfortable and spotless clean. We had dinner included and enjoyed every course. Breakfast in the morning was buffet style, sumptious, delicious and with a great choice of foods. What we remember most is the outstanding friendliness of the entire staff. So why only four stars? 14 euros for an overnight stay in the garage is simply too pricey. And the entrance/exit area is by far the most narrow I've ever experienced. The entire walls are full of scratches. Better don't use their garage if you like your car. Anyway, we had an overall very positive stay in the Holiday Inn Essen and wouldn't hesitate to return.

  • Stayed November 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris_and_Jas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Essen City Centre

Property: Holiday Inn Essen City Centre
Address: Frohnhauser Str. 6, 45127 Essen, North Rhine-Westphalia, Germany
Phone Number:
Region: Germany > North Rhine-Westphalia > Essen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Essen
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Essen City Centre 4*
Number of rooms: 149
Official Description (provided by the hotel):
The hotel Holiday Inn Essen City Centre is located in the city centre of Essen, only 200 m from the shopping zone and 300 m from the Colosseum theatre away. The hotel Holiday Inn Essen City Centre offers 168 comfortable, large rooms and appartments. All rooms of the hotel Holiday Inn Essen City Centre are equipped with sound-absorbing windows, direct dial telephone, radio, satellite-TV, 'Pay-TV' free of charge, minibar, hair dryer and a free coffee- and tea bar. WiFi is complimentary for all our guests without any device or time limit. 50% of the rooms are equipped with air condition. Five multifunctional banqueting rooms present the ideal conditions for conferences and banquets up to 99 persons. In the restaurant Amaroso you will be offered local specialities and international cooking-highlights before or after enjoying a cold drink in our lobby bar or our summer terrace. If you wish to relax, you are welcome to our sauna and mini gym - for our guests free of charge. The underground parking lot is equipped for up to 60 cars. We are looking forward to welcome you! ... more   less 
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Also Known As:
Holiday Inn Essen City Centre Hotel Essen
Essen Holiday Inn

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