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Reviewed 25 September 2017

A high quality hotel in an old water-castle located in a quiet area outside of the city. Small park around. Stylish and luxury. Spacious room with large bathroom featuring shower, bath, double washbasin and bidet. Spotlessly clean and well equipped.
The restaurant, which is said tyo be a gastronomic revelation, was closed for private party so we had dinner in Hugenpottchen, the restaurant inside the main building. Very good indeed with nicely presented and well-balanced gourmet dishes. This is a refined hotel, not cheap but worth the money..

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Henk B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schloss_Hugenpoet, Manager at Schlosshotel Hugenpoet, responded to this reviewResponded 26 October 2017

Very honored guest,

Thank you for your personal, appreciable feedback on the stay at the Schlosshotel Hugenpoet.
I am very pleased that you enjoyed the ambience of the castle, the furnishing of the rooms as well as the culinary offer in the restaurant.
Many Thanks!
You are always welcome to Hugenpoet!

Alexandra Schenk
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017 via mobile

Stayed two nights with a group of friends and played two beautiful golf courses in the neighbourhood. Wonderful setting and good rooms - we were in the more modern part of the hotel. Our friends were in the old part and mentioned the constant noise of airplanes starting at 0:600. Our room was not noisy at all. Comfortable beds, spacious modern bathroom ( shower is a bit slippery), nice bath towels. Wonderful breakfast, lots of choice, and great service. Dinner was also good, service was not so great. Had after dinner drinks in the lounge. The service was very poor. We waited for about 20 min before the table was cleared of empty glasses. We asked for the spirits list, which couldn't be found. I ordered a Jameson whisky and got a glass filled to the brim. The bottle of water we ordered never came but was listed on the bill. So the service at breakfast was fantastic, at the bar it was lousy. It's a great place to stay but the bar service needs to be improved. Everyone was very friendly?

Stayed: August 2017, travelled with friends
Thank sandyLimassol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schloss_Hugenpoet, Manager at Schlosshotel Hugenpoet, responded to this reviewResponded 21 August 2017

Dear guest,
Thank you for your valuable and detailed feedback on the stay at the Schlosshotel Hugenpoet.
Thank you for your constructive words for service at the bar; Your remarks help us to examine our standards and to question their procedures.
You are welcome and we hope to welcome you again to Hugenpoet - for golfing.

Alexandra Schenk
Director

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Reviewed 15 August 2017

We had a lovely weekend. Our room in the castle was huge and pretty. The food was delicious. The staff was very friendly. We played golf nearby and the hotel gave us every day a lunchbox. I can recommend it to everyone.

Room Tip: Ask for a room in the castle. Make sure the shower is big.
  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank angeliendeurloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schloss_Hugenpoet, Manager at Schlosshotel Hugenpoet, responded to this reviewResponded 16 August 2017

Dear guest,
Thanks for this positive and very appreciative review. Thank you for your recommendation!
We are delighted that you enjoyed our stay at the Schlosshotel Hugenpoet and look forward to welcoming you here again and again!
You are welcome!
Alexandra Schenk
Director

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Reviewed 13 August 2017 via mobile

We stayed in the hotel just one day as stop we didn't know that Essen specially this hotel very nice and relax and quite . It was the most beautiful stop at our trip .. the room was very big and the bath clean and big

Stayed: August 2017, travelled with family
Thank alReem F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schloss_Hugenpoet, Manager at Schlosshotel Hugenpoet, responded to this reviewResponded 16 August 2017

Dear guest,
Thank you very much for your very appreciating evaluation of the stay at the Schlosshotel Hugenpoet.
We are looking forward to welcoming you at Hugenpoet!
Best regards
Alexandra Schenk
Director

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Reviewed 2 August 2017 via mobile

Stayed here for two nights on business. First night ate in the restaurant and had the set menu which was fantastic and great value for money. Second night had room service which was also good. Only down side was my room had a very small desk with a massive phone on it which made working in the room a bit of a challenge. But a great place in a good location albeit under the airport flight path which can at times be a little noisy.

Stayed: July 2017, travelled on business
Thank mondean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schloss_Hugenpoet, Manager at Schlosshotel Hugenpoet, responded to this reviewResponded 10 August 2017

Dear guest,
Thank you for your positive feedback on the stay at the Schlosshotel Hugenpoet!
We are glad that you enjoyed it - thank you for the praise of our culinary. I like to pass it on to the kitchen brigade!
Thank you also for the information on the equipment of your room; Our 36 rooms and suites are all individually furnished. We would like to take your comment!
The castle is located in the green Ruhrwiesen and nevertheless traffic-friendly to Düsseldorf, so that flight movements are perceptible depending on the weather.
We look forward to seeing you again! You are welcome.

Alexandra Schenk
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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